Ubi-Thrupney

Hey there @n2013 , thanks for reaching out about this. I understand you'd not been able to access the scenario after installing the update - sorry about that!

Please make sure to verify the game files, as other players who had encountered this issue have let us know that this step solved it ...

Hey there @aorus2017 , thanks for reaching out about this, and my apologies for the delay in responding. I understand you've not received your bronze and silver rewards for the Season of Silver scenario when you'd expected.

I've not tried this scenario myself yet, but my understanding is that there are spoiler...

Hey @daimkrysset , thanks for your post about this. I can understand your frustration over running the game with Dx12, and I can see that our investigations are ongoing with this.

It'd really help us out if you could ensure you've performed all the steps from our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics ...

Hey @hundread1800 - good to know that modders are on top of it, but we'd prefer that wasn't required, of course! We'll be looking into it from our end. Thanks also to @Aste...

Hey there @triplex19912 , thanks for getting in touch here on the forum. I understand you've also been unable to unlock the gold reward for Seasons of Silver, despite having more than the required 300t of silver coins.

I've gone ahead and reported this to our teams internally to investigate further, with the help of your save file - that really helps us out, thanks for sending it across.

My apologies for the inconvenience while we look at this. Let me know if you've any questions in the meantime.

Hey @Asterix201252 - thanks for this update! I appreciate knowing that it's going well so far. Let us know if any issues crop up

Howdy @vitriol23 , thanks for finding an example for us, and for these screenshots. I can see that your workforce is indeed not affected, which is most unusual. I've gone ahead and reported this internally to our teams to have a closer look. Sorry for the inconvenience while we investigate - let me know if you've any questions in the meantime.

Hey @sirharrypierce - thanks for sending these screenshots across showing that some effects are missing from the Finances statistics. I've let our teams know, and sent across these screenshots. Thanks for the heads up! As always, let us know if you run into any other issues.

Hey @pitair1 , that's fantastic to hear - thanks for keeping us updated! Let us know if you run into any other issues, and have fun with the new scenario

Howdy @sirharrypierce , thanks for this. I can see from your screenshot that scrap is indeed listed as a New World building material, and I've sent this across to our teams internally for a closer look. Sorry for the inconsistency - let me know if you run into further issues

Hey there @daftgalley1000 , thanks for reaching out about this. I'm sorry to hear you've found this issue to persist, and I can understand your disappointment with this. I'm glad you've reached out!

Our teams have advised us that, while this issue was fixed, a save file which had already started the quest before the fix we put out in 2019, or started on a map seed prior to the fix in 2019, may still run into issues.

If you've faced this issue on a brand new save in a newly started game, can you let me know? In that case, please make sure you've ...

Howdy there @xxblood-ravenxx and @Keo1492 - thanks for your posts about this, I really appreciate it! I understand that this issue seems to be persisting with the latest update, and I'm sorry to hear about this. Thanks in particular to ...

Hey @hundread1800 , thanks for these reports. I can see that our teams are aware of some wonky interactions with this new content, and we're investigating internally. Sorry about that! If you come across any other examples, please let me know, and I'll add them to our existing report (as I have with the ones you've mentioned just now already).

I hope you're otherwise enjoying the update!

Hey @hundread1800 , thanks for this report - I can see from your screenshot that the item is indeed missing its icon, and the description is cut off. I've gone ahead and reported this internally.

Thanks once again - let me know if you've run into any other issues.

Hey there @hundread1800 , thanks for reaching out about this. I understand you've found the oxidation pool to not affect the happiness of Jornaleros - thanks for letting us know.

Can you make sure to verify the game files, and ensure you aren't using any mods? If the issue then persists, can you tell me a bit more about what ...

Hey there @boslaw , thanks for reaching out about this. I've gone ahead and merged some of your posts together, to keep the forums a little neater.

Just to add on to what Ubi-Viral has said, if you find you still don't have the DLC available on your account after the 24 hours, please get in touch with our support teams directly. For security reasons, we're not able to discuss your account or purchases publicly with you here on the forums, so our support team are in the best position to help. They can be contacted at any of the links below.

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Howdy @sicksock1 - thanks for coming back and confirming, we really appreciate that! I hope you'll be able to get the mod sorted

Hey there @spawndierepeat , thanks very much for confirming that for us - we really appreciate it. Happy importing/exporting

Hey there @xxblood-ravenxx , thanks for reaching out. I'm sorry to hear you've faced this same issue.

As far as we were aware, this had been fixed with the recent Seeds of Change update, so it's very unfortunate to hear that the issue seems to persist. I'd like to investigate further.

Can you be sure to verify your g...

Hey there @rich841 , thanks for coming back to us about this, and my sincerest apologies for the delay in responding. I appreciate you answering our questions!

Just to be clear, the save files should be in '%userprofile%\Documents\Anno 1800\accounts' - is this where you've found your save files to be stored?

Please see our troubleshooting guide. In particul...