Ubi-Thrupney

Hey there @tunz , thanks for waiting.

Can you have another look for me and see if you now have access to Extraction on your account? I can see that our teams are continuing to work through a backlog of ticket requests, so yours may now have been handled. My apologies for the delay - let me know if you've any questions about this.

Hey there @flash_bulb , my sincerest apologies for the wait you've had with getting back onto Extraction. I can see that our teams are continuing to work through the tickets we've received about this, and we'll have this sorted out for you as soon as possible.

Hey there @miaow122555 , welcome to the forums! Thanks very much for pointing this out to us.

Just to confirm, these are two different skills - at level 7, Finka gains the Regenerative Boost skill, which gives teammates 3 health, up to 30. Then at level 10, they get Premium Boost, which boosts it to 4 health, up to 40. Please let me know if this doesn't match what is stated in-game, and I'll be sure to let our teams know.

Let me know if I can clarify this at all.

Hey @elreydecasual - I appreciate you asking about this. I'm sorry to hear you had a temporary abandonment ban, and I can understand how frustrating that must be.

45 minutes is quite a long time for an abandonment ban - it would usually happen after quite a few shorter ones. Have you been crashing out often? If so, please let me know, as I'll be happy to help you get to the bottom of why those crashes are happening.

To be clear, although we've passed on all feedback we've received about the penalties when crashing out, I wanted to explain that if we had a check that could see if the game crashed or not, players could fairly easily intentionally crash the game to quit out of incursions without penalty. I understand that the penalty might seem draconian, but it's something we need to keep consistent across all players and matches for it to be an effective deterrent to quitting incursions.

Fortunately, we'll always be on hand to help players minimise the ris...

Hey @ub-rion , thanks for coming back to me about this.

As we'd mentioned in your other thread, we're only able to help in English. I could help with your first post because you'd translated the title for us. My a...

Hey, @boriken71 - thanks, we appreciate it!

I can see our teams are already investigating. They seem to have determined that this only happens if you change your online status on the PS4 when the game is already running - then, players who were already in-game will not see that change in your online status. Restarting the game fixes it (although I appreciate that it'd be ideal for it to update automatically without a restart). Can you confirm if that's the behaviour you've noticed on your end as well?

Let me know if I can clarify this at all!

Hey there @nucleenix , thanks very much for this video. I can see that when you try to swing Sledge's hammer at the lurker a few seconds into the video, the animation does indeed seem not to happen. I've gone ahead and reported this to our teams to investigate further internally.

Sorry for the inconvenience while we have a look at this issue. Welcome to the forums, by the way - I hope you're otherwise enjoying The Sprawl

Hey there @ub-rion , thanks for reaching out about this VR Mission Studies objective. I understand you've had trouble with the one requiring you to kill the five nests.

For this study, you can kill the five nests any way you'd like - with take-downs, or shooting them. The nests are these things, pictured below.



Please note that you need to kill the five nests during the VR training mission - it cannot be completed on any other incurs...

@goose-andduck No problem! We're thankful to have your report of the issue, and happy to get it investigated

Hey @agent_ares - thanks for that insight. Indeed, that is very useful to note. I've gone ahead and passed on your comments about wanting the game to automatically cancel the incursion if it doesn't load, so we'll look into that internally.

If players are finding long load times to be common, please do let us know - we'd certainly like to investigate. If it is just happening occasionally, I'd be willing to bet this is a connectivity blip, so please do make sure to run through our ...

Hey there @xwitchgrinderx , thanks very much for getting in touch about this. I'm sorry to hear you're getting an error when trying to launch Extraction. I'll be happy to help you get it sorted.

Please start with our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

If the error persists, please let me know. The error looks like one which mi...

Hey there @catboxth , thanks for coming back to us about that. I'm sorry to hear that uninstalling your VPN hasn't solved the issue.

Please see this support article. It describes how to manually set the data centre for Rainbow Six Siege, but the process is the same for Extraction. The only difference is that the folder name in My Games will say Extraction instead of Siege.

Please ...

Hey there @goose-andduck , thanks for trying that troubleshooting step and coming back to us. I've merged your posts in with another thread on the same issue. I've reported this issue, so we'll be looking into it internally. Sorry for the bother - I hope you'll be able to get a good rank again next week!

Hey there @boriken71 , thanks very much for reaching out with this report - I understand your 'offline' status isn't carrying over into Extraction, like it did with Siege. Sorry about that!

I've gone ahead and reported this to our teams to investigate further internally. In the meantime, can you get me some screenshots? Here's our screenshot guide, but yo...

Hey there @lyon-cz , thanks for clarifying that for us.

I've gone ahead and reported this to our teams to look into further. My apologies for the inconvenience! This isn't something that has otherwise been reported, as far as I can see, so we'll certainly investigate. I hope you've been having a good time with the Maelstrom Protocol mode

Hey there @xi-pig , thanks for your post.

I see you are having an error message of some sort, but it is not one that I recognise, so I'd certainly like to investigate and help you get it sorted out. However, we can only help in English on these forums. If you'd like assistance, can you tell us, in English, where you've seen this error message, and what you were doing in the game at the time?

Alternatively, you can speak to Ubisoft Support in Chinese at this link: ...

Hey @baehex , thanks for your post, and your feedback about using M&K on consoles.

We've no updates to share - as soon as we do, we'll post either here in the forum thread, or over in News & Announcements.

Let me know if there's any other thoughts or questions in the meantime.

Hey there @pvtbrignac , thanks very much for reaching out! I really appreciate these reports - I'd definitely like to help.

In regards to the crashes you faced when throwing stuns, this should be fixed tomorrow - see our announcement about this ...

Hey there @michael12435690 - welcome to the forums, and thanks for reaching out. I've gone ahead and moved your post to a new thread, since you were discussing a different issue to the one in the other thread. On all internet forums, do please remember to start a new thread when talking about a new topic, so that players can tell from the thread titles what is in each thread. Thanks!

I'm sorry to hear you've not got items you've purchased, and faced disconnects - that's most unfortunate, especially with the penalties associated with abandoning incursions. I'll be h...

Hey @jean_ptit_pote , we really appreciate that! Just wanted to update you that your report was indeed not otherwise reported, so it has been passed on to be investigated internally. Thanks so much once again for your help with this!

I hope you've otherwise had a good time with the archæans