Ubi-Thrupney

Thanks very much for getting those two videos to us, samppa10s - that's certainly very unusual! Just a few questions for you before I pass this on to be investigated further

� So, just to double-check I'm understanding correctly, looking at a drone with another drone causes this unusual snapping glitch, and it can sometimes look like it is moving forwards - is that correct?

� Can you give me a bit more information about what inputs you'd pressed in the second video? What steps did you take to make that happen?

� I gather that this was recorded on Playstation, but was it a PS4 or a PS5?

� Please take a peek at our ... Read more

Looking forward to it, samppa10s - we love video reports, it makes it very easy to see the issue and investigate it

Thanks for confirming that for us, geostigma_ - we really appreciate the update!

As Ubi-Orion's explained, the next step is to troubleshoot further with the help of some system files - a DxDiag.txt and an MsInfo.txt. The two articles I've linked there will show you how to find each of them.

Once you have those files, you can reach out to us ... Read more

Hey IIAc3sII, thanks for getting back to us about this - we really appreciate these comprehensive answers to our questions

You can subscribe to a forum thread with the 'thread tools' button at the top-right of the thread. Choose 'Subscribe to this thread,' then select if you want instant, daily, weekly reminders by email.

I appreciate you letting us know that the issue persists even with all mods inactive. Just to reiterate the other questions we'd asked:

� Which traders have you tested this with? Does it happen with all traders you've tried, or specific ones?
� Which ships have you tried this with besides the Frigates and Flagships?
� Did you have a save file you can share with us?

As you've suggested, we have tested this on our end. We've purchased every ship, and received military rat... Read more

Hi suht!

I can certainly understand your concern over this! We have a ban appeals process, which you can read more about here. Please note that neither our support teams nor us here on the forums are able to overturn a ban appeal decision thereafter. See the linked article for instructions

Hi ExpatBratDXB, welcome to the forums! Great to hear you've returned to Siege, but really unfortunate you're having connection issues.

There isn't a way to manually change your data centre on the console version. However, I strongly recommend checking out our connectivity guide, and in particular making sure to reset your network hardware, go wired if you can, and consider contacting your ISP or router's manufacturer and have them help you set up your router's config as per the guide.

Let me know if those steps don't help, and I'll have some further troubleshooting steps you can try ... Read more

It certainly sounds like a frustrating time, IIAc3sII - I'm glad you were able to find a solution while we investigate this further on our end.

Certainly very unusual, Harry I can see that we're currently looking into it, so we'll have it resolved as soon as possible. Let me know if you've any other thoughts or questions in the meantime!

Hey The.Quiet.Kid, thanks for your posts about this. Sorry to hear you haven't received the Siege rewards for playing Future Soldier.

We're not always able to help directly with this issue - it's a complicated issue currently being investigated. Sincerest apologies that my colleagues weren't able to unlock that for you on the spot, but we're looking to have a resolution in place as soon as we can.

Let me know if you've any other thoughts or questions about this in the meantime

Hey iSN4KE, welcome to the forums, and thanks for posting about this crash you're having. I'll be happy to advise you.

You've already done the verifying the game files from our troubleshooting guide, but please also make sure to update your graphics drivers and operating system.

If that doesn't work, please get in touch with us via one of our direct channels, where we'll be able to talk you through how to use system files to diagnose issues. Any of the links below would work fine

... Read more

Hey DKH-02, welcome to the forums! Sorry you're having trouble launching your game - we'll be happy to help you solve that.

This usually happens when you've activated the game on a different Ubisoft Connect account to the one you're currently logged into. As such, the easiest fix is to have a think if you've had other accounts on other email addresses, and try logging into those on Ubisoft Connect, then try again to launch the game.

If you're having trouble locating such an account, please get in touch by one of our direct support channels, as they'll be able to help you find it. Any of the links below will be great - just remember to include your Ubisoft Connect username and email address, and any other usernames or email addresses you recall having, so we can find your details and get you up and running as quickly as possible.

... Read more

Hey Hellrazor, welcome to the forum! Very sorry to read that you lost MMR after being in a match with a cheater, that sounds very frustrating.

Just to check that I'm understanding correctly - were you in the same match as your friend, against this cheater? In that case, we would indeed expect you to have been part of the rollback. Please note that, as explained in our support article, there are limits to our rollbacks based on your maximum MMR for a season.

Let me know if you think you should still have been part of that rollback, and I'll let our dev team know so we can investigate further internally.

Hey Spepir, welcome to the Siege forums. Sorry to hear you got disconnection and sanctioned - that sounds very frustrating.

While we're not able to help with the ban itself, we can certainly advise you on how you can minimise the chances of disconnections - it sounds like your connection may have timed out due to high latency, in this case. Please see our connectivity guide, and make sure you do all the steps, particularly resetting your network hardware, going for a wired connection if you can, and setting up your router as per our recommendations with the help of your ISP (or the router's manufacturer).

If you continue to experience disconnections after those steps, let me know, and I'll have fu... Read more

Hey there, welcome to the forums, and thanks for asking us about this - I'll be happy to advise.

It sounds like you've already done the verifying game files step from our troubleshooting guide, which is great! Please also make sure to you've updated your graphics drivers and operating system.

If it still doesn't work, let me know, and I'll have some other troubleshooting steps we can do. In that case, can you let me know if there is any error message at all with these crashes?

Thanks for your post about this R4MIN - sorry to hear you didn't get the boosted renown you'd expected.

To look into this, we'd need to take a closer look at your account. We're not able to do that from here on the forums, since we'd need to do some verification steps, for data protection reasons. As such, I'd like to invite you to get in touch with us by one of our direct channels, linked below.

Facebook PM
Twitter DM
... Read more

Hey NO_TOWER, welcome to the forums!

In windowed or borderless mode, the game is part of your desktop, and so needs to use your desktop refresh rate. You'll be able to change this in Windows itself, and here's Microsoft's guide showing how this is done.

Let me know if that resolves this for you

Thanks for your feedback about this, Obiwanjakobi257 - I understand you'd like to be able to report bad chat behaviour even without chat switched on, and I appreciate you letting us know. As I'm sure you can imagine, this is by design, since you can't see or hear the chat to witness any bad behaviour, but we'll take your feedback on board nonetheless

Remember that we do also have an official feedback forum, over here, where our community team are more active for taking down feedback. Just for future reference ... Read more

Hey Kornflaek, welcome to the forums, and thanks for posting about this. That sounds really frustrating to have received a ban after a disconnect, and I'll be happy to advise you.

We make sure to keep a very close watch over our servers, and announce any outages. We've not had any reports of any problems over at least the last several days, so I'm not able to explain how so many people seemed to disconnect from your game at the same time, but I can confidently say that it's not something we'd expect to be caused by our server.

As such, I'd recommend making sure to check out our connectivity guide. In particular, from that article, please remember to reset your network hardware, switch to a wired co... Read more

Hey impuIsetrooper, welcome to the forums! That's really unfortunate that you're having this error as well - it's certainly an unusual one.

For support with AC Origins, please go to our new Discussions forum, over here. I'm afraid I can't move your post there from my end, since it's a new platform.

That said, I see that other players have solved this issue by reinstalling Ubisoft Connect. We describe how to do that on our troubleshooting gu... Read more

Hey DarkyTheDragon, thanks for your post about this - that sounds very unusual indeed!

I really appreciate you listing the steps you've already tried - that's very helpful. Can you also double-check that you've also tried a clean boot, as suggested by Ubi-TheBerry? Here's Microsoft's support article explaining this process. You'd already tried reducing the number of programs you had running, but this will make doubly sure that no other processes are interfering with the game.

If that doesn't work, please also consider contacting your ISP (or the manufacturer of your router) to have their assistance in setting up your network as per our... Read more