Ubi-Thrupney

Hey IIAc3sII, thanks for your question about this!

I'm not actually sure if they respawn, but I'm happy to try to find out. Do you find the cannons are necessary for progress, or that gameplay is inhibited by them not respawning?

In addition, can you send me a screenshot showing the three particular cannons?

Thanks again, and I hope you have a good day in the meantime

Thanks for getting in touch about this, Mihailtupac and UnProVen - really sorry to read you're experiencing input lag, that's certainly very unusual.

I understand this is just since the update, but can you give our connectivity troubleshooting guide a go anyway? In particular, from that article, please remember to reset your network hardware, and switch to a wired connection (if possible, and if you aren't already).

Please also do the verifying install step from this guide.

Let me know if that solves or ... Read more

Hey everyone,

I've now let our dev teams know about this issue, so it can be investigated. @ekisukesc, thanks very much for that video, which will be most helpful.

In the meantime, can you all answer the questions below for me?

• What do you have IQ's ability keybound to, and what do you have those actions which trigger it bound to?
• Are you able to share a video showing this behaviour?
• Does it happen with any other operators?
• Does it happen in all game types?

Thanks all, we'll get this looked into as soon as possible

Hey CKW9394, welcome to the forums, and thanks for pointing that out to us!

I'd like to report this to our dev team. Before I do that, would you be able to check our troubleshooting guide? In particular from that guide, please make sure you've updated your graphics drivers and operating system, and you've verified the game files.

If it still happens after those steps, any chance you'd be able to record a video showing how the sound effect persists even after the train leaves? This would be most useful for our investigation. Don't worry if not, though - I know recording videos isn't always possible.

Thanks again for this report - I hope you're enjoying Anno 1800 otherwise!

Thanks for getting that save file across to us, kimitoosky - we've been able to get it from your OneDrive link, and I've passed it on to our dev teams to investigate further.

Keep an eye on News & Announcements for details of patches and upcoming fixes! Let us know if you have any other thoughts or questions in the meantime.

Hey everyone, thanks for trying to verify the game files for us. Unfortunate that it hasn't solved the issue.

Can you get a screenshot across to us showing these operators are locked after having purchased the Expand your Roster pack? This will be very useful for investigating this further.

Can you also make sure you've run through our troubleshooting guides, linked below?
https://ubi.li/pcts
https://ubi.li/siegecon

In particular, make sure you've verified your game files (which many of you did... Read more

Hi aslamkhanx and SniperAssasin, thanks for getting in touch about this.

Our devs are currently aware of an issue with the UAE server, and are investigating. It'd really help with our investigation if you could answer the questions below:

• Which platform are you playing on?
• Which country do you live in?
• Which ISP is your internet through?

In the meantime, switching to the EU or Asia server can result in a lower, more consistent ping. Please tell us if you have the same issues on those servers, too.

Hi everyone,

As UbiKoreanBBQ had mentioned, we've deployed a fix for this, and it has solved the issue for the majority of players. It's really unfortunate that you're still having this issue, PanChrupcio and LuannTakrila. We'd certainly like to investigate further, in that case.

Can you get me a screenshot showing these operators still locked? Pointing your camera at the screen would do, but ideally we'd love for you to take screenshots through your console's screenshot sharing function. Please upload them to me here on the forum.

I'll then be able to reach out for clarification on what is happening with this. Thanks for your help!

Hey Finka, thanks for explaining that for us. Just a few follow-up questions for you.

• Do you find these short freezes happen when you are wired up to your modem?
• When you say tethering, do you mean you are using your mobile phone's data as a WiFi hotspot and connecting to Siege over this? Or that you are tethered to your ordinary home network, but wirelessly through WiFi?
• What kind of headset do you have? Is it USB?

Thanks for your continued patience with these questions. Looking forward to hearing back from you

Hey ClayishBreak999, welcome to the forums.

Really unfortunate to hear that you've lost MMR after a disconnect. We're not able to revert this, but I'd certainly like to help with the disconnect, if I can. Is this something that has happened before? If so, I'd recommend looking at our connectivity troubleshooting guide, and in particular making sure to reset your network hardware, and switch to a wired connection (if possible, and if you aren't already).

If these disconnects continue to happen, and you've checked the guide I've linked, please come back to us and we'll help you to troubleshoot further.

Hey iiAbs0lute, welcome to the forums!

Good to hear you've already tried updating your BIOS. Would you be able to try our troubleshooting guide for me? In particular from that guide, please make sure you've updated your operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

If it still doesn't help, we'll be able to troubleshoot further with the help of some system files - a DxDiag.txt and an MsInfo.txt. The two links below will show you how to find each of them:
https://ubi.li/msinfo
... Read more

Hi mpompini, thanks for your message about this. I'm sorry to read you weren't able to get help for this issue via our live chat. Please feel free to reach out to us again via our support website if we can clarify the issue further for you.

Please understand, there can sometimes be short delays before games appear in your account. This is because financial transactions are not always immediate. We have a support article over here with a bit more information. As you can imagine, reaching out to your payment provider in those cases is a great troubleshooting step to take!

Of course, there can be other reasons why a game might not appear in Ubisoft Connect after a purchase, and we'd always recommend reaching out ... Read more

Hey MunWasTaken, welcome to the forums! You should find the executable in C:\Program Files\Epic Games\[Siege's folder] by default, but note that if you've changed the default during installation, there isn't any way to make the Epic Launcher point to it. It's probably C:\Program Files\Epic Games\[Siege's folder] though.

The two articles below more fully explain the process for opening with admin rights.
https://www.ubisoft.com/help?article=000060505
https://www.ubisoft.com... Read more

Welcome to the forums, xn-d - that's very unusual indeed! Thanks for getting me these screenshots.

I'd like to get our devs to investigate this, but before I do so, I've got a couple of troubleshooting steps I'd like you to try, which you'll find at this link. Please make sure to verify your game files, and make sure your graphics drivers are up to date.

If that doesn't correct this issue with the waves not showing on ships with the new liveries, I'll run this up the flagpole to our devs.

Would you be able to record a video showing the flashing you've noted on ultra settings? Don't worry if not - I know that's not a possibility for everyone.

Thanks again, and let me know if I can clarify any of these requests ... Read more

Thanks very much for relaying that solution to us, MLampy - you're a star

I hope everyone's enjoying Docklands!

Hey ThePufosenie, thanks for pointing this out to us.

So you're loading an old save, and finding you can't continue with the Noblesse Oblige quest. Was the old save from before the update?

I'd like to let our devs know, but first, can you verify your game files for me? You'll find instructions on how to do that for each launcher linked on this support article.

If that doesn't fix it, let me know, and I'll pass on your report to be investigated further by our development folks

Hey And1988Mak, welcome to the forums Great to hear you're giving the Anarchist DLC a go, but sorry you're not getting the expected items from Hugo Mercier's refugees.

I'm not immediately sure if this is intended behaviour, - we've been looking into it, but have been unable to reproduce the behaviour you've described -would you be able to get me video footage or some screenshots showing these interactions? This will make it much more efficient for me to check this for you.

If possible, a save file from shortly before you didn't get the expected items would be ideal. Let me know if you have such a savegame, and I'll describe how you can get it across to us.

Thanks for your patience, I really appreciate it ... Read more

Thanks for reporting this to us, guys! Certainly difficult to play the game with the UI disappearing, so I'd really like to help.

For those who are able to, can you try running the game in DirectX 11, and see if this solves the issue? You can change this at:

%userprofile%\Documents\Anno 1800\config\engine.ini

And changing the line ("Device Type": "DX11",) to ("Device Type": "DX12",).

Does that seem to solve the issue? Let me know if so, as that'll be useful information to pass on to our devs for investigation.

In addition, if you can all be sure to verify your game files, and make sure your drivers, OS, and supporting files (such as DX, of course) are updated, as explained by our troubleshooting article, that'd be gr... Read more

Apologies for that, anomalacaris - my bad! We're having an issue with our submission form. In that case, choose 'Account / login' as your category.

Alternatively, get in touch via our Facebook or Twitter, and we can arrange to get those files from you there.

I certainly appreciate the feedback about wishing to revert your install, and we'll take that into consideration. I really appreciate your patience while w... Read more

Hey everyone, thanks very much for your detailed descriptions of these freezes - they sound very frustrating indeed.

Our teams are looking into some issues with freezing, and I'm keen to get some more data to share with them to aid in our investigation.

Please start by looking at our troubleshooting guide. I understand many of you have already followed some of it's steps, but if you could all make sure that you've:

• Verified the game files
• Updated your drivers and OS, and
• Don't have any unnecessary background programs running,

That lets us cross these off the list of potential fixes ... Read more