Ubi-Viral

@conaire68 Hi there, thank you for reaching out about these issues you have been having.

From what you have described it sounds more like a connectivity and lag issue.

To ensure that your connection is fully working we ask that you please complete the steps here.

Should the issue continue after this please let us know.

Thank you.

@skyf4iien Hey!

Sorry to hear that you have not received your drops from Twitch.

When did you watch the stream as it can take 24-48 hours for them to appear on your account?

Please also ensure you are fully signed up here.

If you need further help please let us know.

Thank you.

@gigamir Hey!

Sorry to hear that you are getting this 404 error when trying to purchase the DLC. Do you have the link you are accessing please?

Also, have you tried on a different device and connection?

Thank you.

@dirtdiver29680 Hey!

Thank you for getting in touch about these TU15 issues you have been experiencing.

So we can get a clear understanding of what issues you are having can you provide screenshots/videos for the issues?

We can then pass these on to the development team to be investigated.

Thank you.

Hey!

Sorry to hear that you are both experiencing this issue with the 100% loading being stuck.

In order to troubleshoot this please verify your game files.

If the issue continues please let us know.

Thank you.

@xen0rm Hey! Great to hear that you managed to get this resolved.

If you need further help please reach back out.

Thank you.

@schiftey Hey! Thank you for your reply.

At this time this issue is still being investigated.

Apologies for the delay, if you need anything else please let us know.

Thank you.

@vissie365 Hey! Thank you for letting us know that the rank 'agent' is missing. Could you provide us with an image of where you are seeing this, please?

Thank you.

@quinch1199 Hey! Thank you for getting in touch about the GR-9.

In order to fully understand what you are seeing can you provide an image of what you mean?

Thank you.

@c06racoils Hey! Thank you for getting in touch and sorry to hear that you have not received your Twitch drops.

We will need to look into this directly with you.

You can contact us via a private message on our social media channels here:
 
Facebook
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@legitbonzai Hey! Thank you for getting in touch and sorry to hear that this rappel is not working for you.

Thank you for the image also.

In order to troubleshoot this please verify your game files. If the issue continues after this please let us know.

Thank you.

@mosspigeon Hey! Sorry to hear that you and your friend are experiencing this graphical issue.

Thank you for the image and video, this is great.

So we can rule out your console as a factor can we ask that you please complete the steps ...

@ihavenomicyet Hey! Thank you for reaching out about this issue with the LMG.

So we can get a clear understanding of this issue can you provide a video showing the third-person view and first-person view when using the LMG.

Thank you.

@benchandgames Hey! Thank you for getting in touch.

I can see you also made a reply here, I have responded to you there.

Thank you.

Hey! Sorry to hear that you are all experiencing crashes.

In order to troubleshoot this can we ask that you try the steps here.

If the issue continues please let us know.

Thank you.

@atomicdeeds Hey! Sorry to hear that you have experienced a server crash. I am afraid we are unable to recover lost items.

If this happens again please let us know the error code you received.

Thank you.

@n3mb0t Hey! Thank you for providing this insight and feedback.

Hopefully, this will help clear up any confusion caused.

If you have any further information to share that would be greatly appreciated.

Thank you.

@makavellie Thank you for your reply. We completely understand that this is frustrating and that you feel this is not a hardware issue.

We do have to fully rule out your system though, in order to do this would you be willing to send us your system files.

You can find how to do this here...

@pfc-chips-dubbo Thank you for your reply and letting us know this additional information.

Can we ask have you also tried reinstalling Ubisoft Connect from here?

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@infl1encer Hey! Thank you for reaching out about the Gila Guard Mask.

As advised by @Butcher851 these are no longer obtainable as they were part of seasonal events...