Ubi-Viral

@danielito9406 Hey!

Thank you for reaching out about this issue you are having with your Vinland outfits. Is this for all outfits or just specific ones?

Also how many pieces of armor do you have?

Hey folks!

Sorry to hear that you both are experiencing an issue with the Ostara Festival. Rest assured this is something we are aware of and it is actively being looked into.

We do ask for multiple screenshots to ensure that each player is facing the same issue.

At the moment I do not have any further information to share on this issue I am afraid.

Thank you both for your time.

@lpdefault Hey!
 
I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.
 
Alternatively, you can create a support ticket for support in your language here:
 
https://support.ubisoft.com/
 
Thank you.

Hey folks!

At the moment this is still being looked into. I am afraid there are no further updates at this time, rest assured though once there is we will reach back out.

Thank you.

@neil_der_dritte If you need any further help in the meantime do not hesitate to let us know.

Thank you.

@kilyan82 Hey! Thank you for reporting an issue with the FPS of the birds.

So we can look into this further can you provide us with a video showing this issue?

Also what graphical settings are you running the game at?

Thank you and we look forward to your reply.

@hidden1ne Thank you for your reply and letting us know that this is also affecting you. If you can provide an image that would be great for our bug report to the development team.

Thank you.

@kilyan82 Hey! Thank you for your help with this!

@abortega Thank you for your reply. I believe you should be able to revisit it.

If you need any further help please let us know.

Thank you.

@abortega Hey! Sorry to hear that you are having issues with your Helix purchase.

The region of the game and the region of your PSN Account must match when making an in-game purchase or you may not receive your content.

You can find more information on this here.

Thank you.

@dan1cor Hey! Sorry to hear that you are also experiencing this issue. Can we ask have you tried the steps here?

Thank you.

@ubibobdylan11 Thank you for letting us know that you managed to figure this out!

If you need anything else please let us know.

Thank you.

@thenorfolkian Thank you for your reply. We can certainly pass on that suggestion.

Thank you.

@ellrice1991 Hey! Thank you for reaching out about this error you are getting. I have investigated this and can see that we have had similar instances being reported by other players too, however re-linking Ubisoft and your 3rd party accounts seemed to have helped, as this has not worked for you you will need to get through to us directly and we will gladly look into this further with you:

1. Support webs...

@petek Thank you for your reply and for the video.

I have gone ahead and reported this to the development team. Once there is an update we will reach back out.

What do you mean by you have given up?

Thank you.

@akifull021 Hey! Sorry to hear that you are experiencing this issue with the Cold Embers mission with the story not progressing.

In order to report this to the development team for further investigation would you be able to provide a video showing this happening?

@xbl_laberbacke Thank you for your reply. We will certainly pass on this feedback.

Thank you.

@dajizzarizza Hey! Thank you for your post. We understand that you mentioned you did not want an official response, however, as a fellow gamer, I really do want to help look into this for you.

Would that be ok?

@killuminatii Hey!

Thank you for getting in touch. Sorry to hear that you are experiencing connectivity issues.

Can we ask that you please try the steps here.

If the issue continues after this please let us know.

Thank you.

@jermanmike Hey! Thank you for your reply and sorry to hear that you have also been experiencing this issue.

Did you try the troubleshooting and port forwarding?

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