Ubi-Viral

@rati12 Thank you very much for the image and your save file.

I have gone ahead and reported this to the ANNO development team. Once we hear back we will reach back out.

Thank you so much.

@theeelf Thank you for your reply. At this time this issue is still being looked into.

I will pass on your feedback about adding this issue to the known issues list.

Thank you.

As advised we are unable to retroactively unlock trophies and as such you do need to complete the requirements again, I am afraid that this may indeed mean starting the game again.

We understand that this is not ideal, however, we do not have the ability to unlock these trophies manually for you.

Thank you and apologies.

@doc_holliday_ Thank you for your reply. Sorry to hear that the workaround you found did not work for you.

Can you let us know what steps you have done to troubleshoot this?

Thank you.

@kingbeard Hey! Thank you for your reply. Are you still experiencing this issue?

@sparkled74 Thank you for your reply and letting us know this. Are you able to go back to that area and take a video now of what you see and share it with us?

@wiedzmin_2004_ Hey! Thank you for your help with this.

@Raklorage can you confirm you have done this?

@drengrforlife Hey! Sorry to hear that you encountered this issue with power levels.

We really would appreciate those pics, you can add them by clicking on the end icon in the reply box that is a picture symbol.

Thank you.

Thank you all for your replies. At this time this issue is still being looked into.

I am afraid I do not have any further reports to share at this time.

Rest assured once there is an update we will reach back out.

Thank you.

@kad_lmt Thank you for your reply. Are you able to factory reset the controller to see if it helps?


Reset the DUALSHOCK 4 wireless controller:

• Turn off and unplug your PS4 console. 
• Locate the small reset button on the back of the controller near the L2 shoulder button.
• Use a small tool to push the button inside the tiny hole. Hold the button down for roughly 3–5 seconds.
• Connect the controller to the PS4 console using a USB cable and press the PS button.
• If the light bar turns blue, the controller has paired.
...

@nox1516 Hey!

Thank you for getting in touch. As mentioned by ...

@katherineboss Hi there.

Sorry to hear that you are experiencing this issue with the world festival.

This was a known issue that was recently resolved. Please ensure you have the latest update of the game installed.

If the issue continues please let us know.

Thank you.

@kilyan82 Hey! Thank you for reaching out about this auto save issue you are having. I am not seeing any other reports of this happening for other players.

Can we ask does this only happen in cutscenes or is it anywhere at all in the game?
What are your system specs?
Do you have the game installed on a HDD or an SSD?

Additionally, can you try the steps ...

@xbl_laberbacke Hey! Thank you for reaching out and sorry to hear that you are experiencing an issue with long loading times for conversations.

Can you confirm have you verified your game files to see if it helps? You can find how to do this here.

Also do you have the game installed on an S...

@sqpi Thank you for your reply and letting us know. This is a known issue that the development team are aware of and are actively investigating.

Apologies for any inconvenience caused.

Thank you.

@kdefelice24 Hey! Sorry to hear that you are also having this issue.

Can you let us know the exact mission name you are on please?

Thank you.

@dan1cor Hey!

Sorry to hear that the game is crashing for you when playing the Holy Day mission.

Can we ask have you tried the steps here to troubleshoot this?

Also for the water issue can you provide an image of that please?

Thank you.

@azullfr Thank you for sharing that link. At the moment this issue is still being investigated.

Thank you.

@lordofascension Hey! Thank you for getting in touch about mastery points. There are a few ways to earn mastery points. One of the ways is through mastery challenges which you have completed, there is another way below:

• If your settlement is level 6 you can go to a merchant and purchase a Scroll of Knowledge for 700 silver, this will reward you with 1 Mastery Point'. There are 4 total scrolls you can buy in Melunois, Paris, Amienois & Evresin.

Can you confirm if you have tried the above please?

Also can you let us know what level you are?

Thank you.