Ubi-Viral

Hey mattrix101,

What is your case number and I will look into this further for you.

Thank you.

Hey, kens031064!

Thank you for getting in touch and sorry to hear that you have not received your credits. As this is an issue that involves data protection I have responded to you on your support ticket.

You can check the emails linked to your Ubisoft Account for a reply.

Thank you.

Originally Posted by ZOUHIRtheKILLER
My friend put in a wrong email by accident and cant play ranked because he needs 2 step verfication but he cant get the code because he put in de wrong email how can he change de email. pls help us.

Hey! We will need to look into your friends account further, however, we are unable to do this over the Ubisoft Forums.

We ask that they contact us on ... Read more

Hey mAgic.24K!

Sorry to hear that you are getting this error. We ask that you complete our connectivity troubleshooting guide in order to try and get this resolved.

If the issue is still happening please ... Read more

Hey HereticACaprico!

Sorry to hear that you have been getting this error code. I understand that you have done Port Forwarding as well as other troubleshooting steps, this is appreciated. We ask that you now create a support ticket and include an image of your Port Forwarding as well as your system files. Steps on how to get these can be found from the link below:

https://support.ubi.com/en-GB/faqs/0...Dxdiag-MSinfo/

Thank you.

Originally Posted by Shyperr
Just got it!
Thanks

Hey Shyperr!

Glad to see that you got this in the end! What do you think of the Charm?

Hey! Sorry to hear about this.

Please make sure you have Steam Overlay enabled, this should resolve your issue.

If by chance the issue still remains, please create a support ticket and provide launcher_log.txt from the following location: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs

You can find steps on how to submit files here.
Once provided, we will escalate your support case to the R6 team.

Thank you.

Hey, Gh05tH4wX!

A download issue with Uplay may have been a temporary issue so if you are yet to, please try again. If you still receive the error, however, please follow the steps below:

1. Reinstall Uplay and also run it as an admin:

Uninstall the Uplay launcher from your PC from the 'Installed Programs' icon in your computer's control panel.

During the installation, there will be checkboxes to 'Uninstall Uplay games' and 'Delete local save game files'. Leave these options unchecked otherwise, you will have to re-download and install your games again and may lose your saved games.

Download Uplay from here:

https://uplay.ubi.com/

Once the Uplay client is reinstalled please do the following:-

Go to the following location - C:\Progr... Read more

Hey Operator Baked.NvA!

I have checked the servers and see no issues with the store at the moment. This could be connectivity related, can you try the steps HERE please.

Thanks!