Ubi-Viral

@antiguo_velero Hey!

Sorry to hear that you are experiencing this issue. In order to resolve it please try the following:

• Close the Ubisoft Connect application.
Open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background.
• Create a backup of the save folder by copying it to a safe location, then delete it.
You can find the folder in the following locations:

Ubisoft Connect or Epic Games Launcher
C:\Program ...

@timmy-ttv Hey! Thank you for getting in touch and providing your feedback on cheaters in this game.

We will certainly pass on the information you have provided to the development team.

If you do come across a cheater we advise you report them using the in-game report feature please.

If you need further help with anything else please let us know.

Thank you.

@loutin Thank you for your reply. I am afraid that there is not a list of boot priority options to make the game launch in a higher priority.

In regards to this issue being resolved in the next season I am afraid we have no news to share on this sorry.

If you need anything else please let us know.

Thank you.

@iiiiiillll Hey!

Sorry to hear that you have been getting this error message. Thank you for sharing your system specs and for reinstalling the game and Ubisoft Connect.

This is a connectivity error and as such can we ask that you try the steps here.

I...

@paschevzko Hi there!

Thank you for getting in touch and sorry to hear that you are experiencing these connection issues.

We understand that you feel your internet is not at issue, however as the first point of troubleshooting we need to rule this out.

To do this please try the steps here.

If the issue continues please let us know.

Thank you.

@spirantcrayon22 Thank you for providing this additional insight into this feedback.

We will also pass this on in the report.

Thank you.

@fcgcell1984 Thank you for your reply and for letting us know that the mastery achievement is now unlocked.

What is the name of the other achievement you mentioned that would also not unlock?

Thank you.

@ibsarp Hey! Thank you for reaching out and thank you for reporting this to us along with the screenshot.

We will pass this feedback on to the development team.

If you have any further information to share please post it here.

Thank you.

@imagine_brata Hey! Great to hear that this is now resolved for you.

If you need anything else please reach back out.

@azhrei21 We appreciate your reply and apologies for any frustration our responses have caused.

We understand that you wish to have this issue resolved, however as this is a Sony PlayStation error and you have already done the PlayStation troubleshooting steps we sent, we ask that you please reach out to Sony support for further assistance.

Thank you.

@kuprivetik Hey!

Sorry to hear that the game is crashing for you. Thank you for verifying your game files.

There are some additional steps you can try here.

If the issue continues please let us know.

Thank you.

@bowls111 Hey! Thank you for your reply. Sorry to hear that you are also experiencing this issue.

Could you provide the requested information posted by @Ubi-Gizmo above?

Thank you.

@devourcolossus Hey! Sorry to hear that you are experiencing this crashing issue.

In order to troubleshoot this can we ask that you try the steps here.

If the issue continues please let us know.

Thank you.

@azullfr Hey! Thank you for your post.

When an update is released it can sometimes be larger in size due to the need to overwrite some of the existing files.

We understand that the advertised download size does not match the actual downoad size and for this we apologise.

We will certainly pass on your findings and feedback though.

Thank you.

@spirantcrayon22 Hi there.

Thank you for your reply. I have checked and can see that this is still being looked into.

Apologies for the delay, I have requested an update from the development team.

Thank you.

@gmboxsmg2 Hi there!

Can you provide more information into the issue you are having? Is the game not launching for you?

Are you getting an error message?

Do you have a screenshot or video of the issue?

@azullfr Thank you very much for your help with this!

@Calypsoo56 if you need further support please let us know.

Thank you.

@blackore1 Hey!
 
I'm afraid we can only support the Forums in English at the moment. If you translate your message, I will do my best to assist you.
 
Alternatively, you can create a support ticket for support in your language here:
 
https://support.ubisoft.com/
 
Thank you.

@ilajah28012012 Hi there!

Thank you for your reply. I have checked and can see that this issue is still being looked into.

I have requested an update on this. Once we hear back we will reach back out.

Thank you.