Ubi-Viral

@l0k1-01 Sorry to hear that you have not received much equipment recently. We will certainly pass your feedback on about this.

Are you able to connect to the game ok?

@trackxwd3 Hey!

Thank you for reaching out about this notification bug you are experiencing.

This is something we are aware of and there is a workaround:

Go to the "Options", then to "User Interface", scroll down, and tick "Remove all 'new' icons".

The game needs to be restarted afterward and it should remove all the new notifications.

If you need further help please let us know.

Thank you.

@l0k1-01 Hey!

Sorry to hear that you have been getting this connection error and thank you for providing us with an image of this error.

In order to troubleshoot this please ensure you have completed the steps ...

@stoneyhashira Thank you for your reply. We are sorry to hear that you have refunded the game.

We do wish to help you with this, if you wish to continue looking into this with us please let us know.

We will of course pass on your feedback.

Thank you.

@thevigilant-one Hey! Thank you for sharing this suggestion. @daniel_tanks can you try this please?

@daniel_tanks Hey! Thank you for reporting this to us. Does this issue occur after restarting the game or after leaving the area and returning?

Are you able to fast travel away and come back?

@gnarlyatol1793 OK if you do manage to create a video please do share it here. You can upload a video to YouTube and send a link here, that would be great.

Thank you.

@adrian-11 Hey! Thank you for sharing your advice on how to resolve these issues.

It is greatly appreciated.

If you have further advice to share or any other information please post it on this thread also.

Thank you.

@sock_monkey OK thank you for letting us know. We will pass this report on.

If you do come across any other bugs please do try to get a video as we would need this for our reports.

Thank you.

@yayab42 Hey! Thank you for sharing the steps you took to resolve this issue.

We understand that we were not able to fix this with you, however, we greatly appreciate you sharing these steps with the community.

I really hope this will help other players.

Thank you.

@cyczarn Thank you for your reply and sorry to hear that this issue is still happening for you. If I may ask some questions to better determine the root cause of this issue please:

Does this happen in the same location in the game or is it completely random?
Do you have the console in a well-ventilated place?
Do you experience this issue if you use another Xbox Profile?
Do you experience any FPS or freezing issues in any other games?

Thank you and we look forward to your reply.

@sgt_mitnick Thank you for your reply and sorry to hear that you no longer wish to look into this.

We understand that when issues like this occur it is frustrating, thank you for all the troubleshooting and time you have spent on this issue.

We will pass on your feedback to the development team.

If you do wish to look into this issue again or need help with anything else please do let us know.

Thank you.

@z-h-e-n-e-k Hey! Thank you for getting in touch and sorry to hear that you are having issues with the raids.

Can you let us know which particular raid this is happening in please?

Are you the only one who does not get the reward or do all 8 players not get it?

@starlord1521 Thank you for your response. I have asked for an update on the tombs mission bug as it is still being looked into.

In regard to your other thread I can see that you have received a response.

Thank you.

@facers1972 Hey! Thank you for getting in touch. Sorry to hear that you are having controller issues.

Can we ask which controller buttons are not working? Additionally, is this an official Xbox controller? Is it wired or wireless?