Ubi-Viral

Hey, Yushi_11!

Sorry to hear that you have encountered this issue. In order to troubleshoot this issue we ask that you try the steps HERE.

If the issue continues, please let us know.

Thank you.

Originally Posted by JKGaming7
Hi Ubi-Viral. The only other power-intensive application I run is Discord to talk to friends. Other than that, there are a bunch of miscellaneous background processes that use little to no cpu, gpu, or memory.

Thank you for getting back to us. Can you please test if this issue continues when you do not use Discord at the same time?

Hi, John.Wick24!

Welcome to the forums. Sorry to hear that you are experiencing long loading times to find a match. We understand that this can be frustrating, we do recommend ensuring your network is in the best possible health to play.

You can find steps on how to do this HERE.

If this does not help please let us know.

Thank you.

Hi S_Dust!

Sorry to hear that you have experienced this issue and as a result received a temporary ban. I am afraid we are unable to remove these bans.

Does this issue still happen if you run the game in borderless mode?

Hey, danfan2206!

This is not something we can assist with over the forums. So we can investigate this fully we ask that you please contact us via a private message on our social media channels here:

Facebook
Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Originally Posted by Werew0lf9988
Played Guerrilla mode in Ghost Recon Future soldier and the skin isn’t unlocking for me

Hey! You need to link your Xbox account to your Ubisoft Account first for rewards to unlock. You can find how to do this here.

Originally Posted by michaelsfutter
...

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Originally Posted by michaelsfutter
Thank you so much! Any chance you can also help with the Splinter Cell skin? Seems to be the same problem. Proof of ownership image here: https://imgur.com/a/SFtwxyB

Hey! I have added this to your account also ... Read more

Originally Posted by sp0kyghost
i have linked my steam to the uplay account and after it asks if it can link accounts it just breaks and says its unable to authenticate the product

Hey! Sorry to hear this. So we can investigate this fully we ask that you please contact us via a private message on our social media channels here:

Facebook
... Read more

Hey!

Sorry to hear that you have been experiencing these issues with connecting to the servers.

In order to troubleshoot this, please try the steps HERE.

If the issue persists, please let us know.

Thank you.

Hey, CatoLock!

Sorry to hear that you are encountering these issues. In order to troubleshoot this please try the steps HERE.

Should the issue continue, please let us know.

Thank you.

Originally Posted by ViTal_ShiiFt
Thank you

No problem! If you need anything else please let us know.

Hi, jeoffreygt!

Welcome to the forums and sorry to hear that you are experiencing this issue with ELO.

The dev team are aware of this issue and it is currently under investigation.

Apologies for any inconvenience caused.

Thank you.

Hey, Hob0sR!

Welcome to the forums and sorry to hear that you are experiencing issues with DPI.

Did this issue begin when you started using aimlabs? Are you using any software on your PC to modify your mouse DPI?

Is the DPI set to 800 in-game? If you set your settings to default does the issue continue?

Thank you, we look forward to your reply.

Originally Posted by jasper1949
next time I get the popup I will accept and see if it shows in my inventory Thanks

That would be great, thank you!

Hey, FurryBeast!

Sorry to hear that the game has been crashing for you.

In order to troubleshoot this please try the steps here:

https://www.ubisoft.com/en-gb/help/c...n-pc/000061047

Should the issue continue, please send us your system files: https://www.ubisoft.com/en-us/help/c...ting/000061449

Once done please reply back here with your case number.

Thank you. ... Read more

Hey, tammymeow1203!

Welcome to the forums and sorry to hear that you are having issues with your account.

I am afraid Ubisoft account issues is not something we can assist with over the forums. So we can investigate this fully we ask that you please contact us via a private message on our social media channels here:

Facebook
Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, GodIyYums!

Welcome to the forums. You can next change your username 13/06/2021

Hey, shronksson!

Sorry to hear that you have been banned. So we can investigate this fully we ask that you please contact us via a private message on our social media channels here:

Facebook
Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, jeremyshea393!

Welcome to the forums. Sorry to hear that you have been temporarily banned. Those penalties are issued server side by an automated system and cannot be overturned. For more information, please see this article:

https://support.ubisoft.com/en-GB/Article/000062990

Should you however encounter connection issues on a regular basis, we would like to suggest the following steps:

Xbox One

... Read more

Hey, BroIJustWantElo!

We are sorry to hear of the experience that you have had this season. We understand coming across cheaters and toxic players in-game can be frustrating, we do ask that you use the in-game report feature for these situations.

In regard to your ELO we are unable to recover this for you or compensation for this.

With your crashing issue you mentioned that you had contacted us already, what is the case number for this so we can see what has already been done?

Thank you and we look forward to your reply.