Ubi-Viral

Originally Posted by fredspekvet
And what if I don't use either? You do not have a normal email adress? really?

Alternatively, you can reach out to us via a support ticket HERE

Originally Posted by hoss-93
Just like the title, I bought Ghost Recon Future Soldier today and I wanted to unlock the skin for R6 Siege. I already played the first missions of the game and yet I can't unlock the skin. Thanks in advance for your help.

Hey!

Please allow 24 hours for the weapon skin to appear on your account, if it still does not show please let us know.

Thank you.

Originally Posted by Buckaebi.Lolice
every time I enter a match on the Skyscraper map, the game is closed and uplay sends a failure report. What do I do? I'm on the Windows platform

Hey! Sorry to hear this. In order to troubleshoot this issue, please try the steps here:

https://www.ubisoft.com/en-gb/help/c...n-pc/000061047

If the issue is still happening after this please let us know.

... Read more

Originally Posted by VicT0rZ
Hey guys!
I have a bit of a different problem.
My mic sometimes works and sometimes doesn't and it doesn't seem to depend on anything I change in game or windows settings.
I.E. it works in first match, but not second or didn't work on first match but works on second. Haven't even restarted the game.
Same goes with text chat at loading screen. Sometimes I can type something, next round chat is not even opening.
At any given time, I can always hear others and read chat. Any suggestions on what might be wrong?

Hey! We are sorry to hear that you are experiencing problems with using in game voice chat in Rainbow Six: Siege. Comm... Read more

Originally Posted by BYG-Otis
Just had the issue again, round ends, loading screen starts and it keeps loading. my teammates can select operators just fine, and eventually, I get a random operator assigned, but it just keeps loading. Have to Alt+F4 out of the game and restart it to play again.

Can we ask that you try the steps from the link below:

https://ww... Read more

Hey, BYG-Otis!

Sorry to hear that you are encountering long loading times and thank you for the steps that you have tried.

Is your game on a hard drive or an SSD?
Does this seem connectivity-related or hardware-related?

Hey!

Thank you for getting in touch about this.

This has been forwarded to the relevant team for investigation.

For the time being we would ask you to try the following steps, as they might help resolving the issue: https://support.ubisoft.com/en-GB/Article/000061964

Thank you.

Hi Ergin.

Thank you for getting in touch, I have checked your case and this ban appeal is still being investigated.

We ask for your patience at this time and once there is an update we will let you know.

Thank you.

Hey, lppen234!

Sorry to hear that your game is crashing. Can we ask that you please try the steps here:

https://www.ubisoft.com/en-gb/help/c...n-pc/000061047

If the issue persists please let us know.

Originally Posted by UnProVen_
Lmao what security reasons? You cant say what happens? Why do I see people banned on PC but never on console? I think it's safe to say the report button on console does absolutely nothing.

Rest assured the reports on console do go to the development team. We are simply unable to share any further information about this sorry.

Hey, UnProVen_!

All reports are sent to the Dev team for Rainbow Six: Siege, regardless if they are on PC or console. In regards to further information on this, we are unable to share for security reasons.

Thank you.

Hi there!

You can find information on how the matchmaking in Rainbow Six: Siege works from this article:

https://www.ubisoft.com/en-gb/game/r...hmaking-rating

If you need further information please let us know.

Thank you.

Originally Posted by Hutchil-19
Thank for your support.

I follow your step completely.

- Run with administrator. [not resolve]

- Update video card drivers (NVDIA). [not resolve]

- Verify game files (Steam). [not resolve]

- Disable background applications. [resolve]
+Disable Game launcher epic and origin.
+Discord disable overlay notification.

- Update OS. [not resolve]

- Reinstall Ubisoft Connect. [not resolve]

- Reinstall supporting software.[not resolve]

- Reinstall game. [not resolve]

...

Read more

Originally Posted by unexactriot299
thanks a lot for the support

If you need anything else please let us know.

Thank you.

Hey, Hutchil-19!

Sorry to hear that you are encountering this issue. Can we ask that you please try the steps from the link below:

https://www.ubisoft.com/en-gb/help/c...n-pc/000061047

If the issue continues please let us know.

Thank you.

Hey! This is an issue we are aware of and it has been forwarded to the relevant team for investigation.

For the time being we would ask you to try the following steps, as they might help to resolve the issue: https://support.ubisoft.com/en-GB/Article/000061964

Thank you.

Hey, Paul!

Sorry to hear that you are encountering this issue. As you advised it is a fresh install, have you fully updated windows?

Additionally, are you using any anti-virus software that could be conflicting with BattlEye?

Originally Posted by Vondougle
I use Webroot, and as of now I have not yet reinstalled it. I uninstalled it that day, checked that it booted correctly, and haven't had the chance to be on my desktop since then.

OK if the issue continues please let us know. Thank you.

Originally Posted by G_Trooper
im getting the same issue. Just with team chat and i cant upload an image

Hey! Sorry to hear that you are also getting this issue. Do you get any error at all? If so can you write the error?

Originally Posted by pkinderen
Same thing here. I hope Ubisoft can provide an update for the window update. No it is just unplayable.

Hey! Did you manage to do any of the steps advised above?