Ubi-Viral

@nightmarenell Hey! If you wish to purchase the season pass it needs to be on the same client so it will need to be on the Epic store please.

@nightmarenell Hey! If you wish to purchase the season pass it needs to be on the same client so it will need to be on the Epic store please.

@ubi-litten - Hello. I've submitted 10 crash reports to Ubisoft, what were your findings? You need to define an strategy to troubleshoot this. The basic information was already provided, now, you need to investigate the crash report ubi connect asks after the driver crash, and, you need to investigate the driver timeout itself. I'm available to assist you, sharing my computer, streaming, whatever necessary. You need to put your team to work.

• Case: 15101602 - Updated.

Thank you for getting back to u...

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@ubi-litten - Hello. I've submitted 10 crash reports to Ubisoft, what were your findings? You need to define an strategy to troubleshoot this. The basic information was already provided, now, you need to investigate the crash report ubi connect asks after the driver crash, and, you need to investigate the driver timeout itself. I'm available to assist you, sharing my computer, streaming, whatever necessary. You need to put your team to work.

• Case: 15101602 - Updated.

Thank you for getting back to u...

Read more

Hey, NicolAmeYT!

As advised by Loud.Clearwater please ensure that you are running Ubisoft Connect as Admin.

You can find how to do this and some other handy troubleshooting here:

https://www.ubisoft.com/en-gb/help/c...n-pc/000061047

If you need further support, please let us know.

Thank you.

@mauddib99 Hey!

Sorry to hear that you are unable to locate the save profile. Do you have cloud saves enabled at all?

@mauddib99 Hey!

Sorry to hear that you are unable to locate the save profile. Do you have cloud saves enabled at all?

@jayzee008 Hey!

Sorry to hear that you are experiencing download issues. We understand that this is frustrating, rest assured we want to work with you to get this sorted.

In order to troubleshoot this issue can you please try the steps from the link below:

https...

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@link8701 Hey!

Sorry to hear that the game is crashing for you. We appreciate the steps that you have done so far.

Can we ask that you also please try the steps from HERE.

Should the issue continue after this please reach back out.

Thank you.

@link8701 Hey!

Sorry to hear that the game is crashing for you. We appreciate the steps that you have done so far.

Can we ask that you also please try the steps from HERE.

Should the issue continue after this please reach back out.

Thank you.

@bl4cky__ Hey!

Sorry to see that you are encountering this issue and thank you for the provided image. Can you let us know what the name of the quest is that you are on where this is happening?

@bl4cky__ Hey!

Sorry to see that you are encountering this issue and thank you for the provided image. Can you let us know what the name of the quest is that you are on where this is happening?

Hey, folks!

Sorry to hear that you are encountering this issue with horse galloping and key binding. So we can report this issue can you please provide a video showing this happening?

Please upload the video to YouTube as an unlisted video and then send a link to it here.

Thank you.

Hey, folks!

Sorry to hear that you are encountering this issue with horse galloping and key binding. So we can report this issue can you please provide a video showing this happening?

Please upload the video to YouTube as an unlisted video and then send a link to it here.

Thank you.

Hey, folks!

Sorry to hear that you are encountering this issue with horse galloping and key binding. So we can report this issue can you please provide a video showing this happening?

Please upload the video to YouTube as an unlisted video and then send a link to it here.

Thank you.

@mc_fearson1 Hey! Thanks for reaching out about this, this does seem rather strange. Personally, I have seen this happen when GPU drivers need to be updated.

Please try the steps from the following FAQ to troubleshoot this issue.

If the issue continues, please let us know your system specs:
...

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@mc_fearson1 Hey! Thanks for reaching out about this, this does seem rather strange. Personally, I have seen this happen when GPU drivers need to be updated.

Please try the steps from the following FAQ to troubleshoot this issue.

If the issue continues, please let us know your system specs:
...

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Originally Posted by JackForTheFun
Also, i had report this issue and some other issues on r6fix which had been confirmed before, i wonder if i would receive the raptor charm as reward? Thank you

I am afraid we are unable to provide charms or rewards for reporting bugs. We greatly appreciate your help with bug reporting though.

Thank you.

Originally Posted by Kanye-east.TSU
same problem i won a ranked game and the mmr didnt change i even restarted the game but the mmr didnt raise wtf ubi this isnt the first time this happens

Hey, sorry to hear that you are also encountering this issue.

Do you receive any notification about your MMR being adjusted?

What is your current total MMR?

Hey!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here:

https://support.ubisoft.com/

Thank you.