Ubi-WheelyDuck

Hey @princeromeo2012

Thank you for sharing what helped resolve this issue for you, it is very helpful for others.

If ever we can help in the future just let us know

Hey @ltcolbekks,

Sorry to hear that you are encountering this issue.

Our team are indeed aware and are investigating, I have however updated them that you are also affected.

In the mean time if there is anything else we can help with just let us know

Hey @javi-marti,

Sorry to hear that it appears some Opals are not counted.

Can I just check whether these appear over time or after restarting your device?

Many thanks

Hey @ichywys,

Sorry to hear that this isn't spawning for you.

Would it be at all possible to share a video with us so we can see what you see?

Many thanks

Hey @jasonbourne007,

Sorry to hear that you are unable to gallop, lunge and sprint.

Would it be at all possible to share a link to a video showing your keybinds and what happens in game?

Many thanks

Hey @philyg213,

Thank you for your update.

I understand you are not receiving any online errors.

Would it however be possible to complete those steps we mentioned and then let us know if there is any change?

Many thanks

Hey @atain_36,

Sorry to hear this wasn't the answer you were hoping for.

If ever there is anything else we can help with just let us know as we are happy to help.

Hey @lucylube,

Sorry to hear that you encounter this trouble with the Corpse Feeder mission.

Would it be at all possible to share with us a link to a video so we can see exactly what you see?

Many thanks

Hey guys,

Sorry to hear that you continue to have trouble and have also been able to resolve this through workarounds.

I hsve forwarded this to the team for further investigation.

In the mean time if we can help further just let us know

Hey @dogfacedboys096,

Thank you for your update and apologies for any confusion.

I have had a closer look at your case and can confirm that this issue is currently still under active investigation.

Many thanks for your patience

Hey @wolfang792

Thank you for your update.

Would it be possible to share a screenshot of the warning page?

Many thanks

Hey @lucasgbm,

Thank you for following those steps.

I will be happy to take a closer look, would it be possible to provide your case number so I don't cover steps you have already tried?

Many thanks

Hey  @Chancelaura,

Sorry to hear you initially had trouble with catching fireflies in your playthrough.

It is great to hear that after loading a previous save you were able to catch one.


Hey ...

Hey @enoych3x,

Thank you for sharing the video you have.

So we can see the issue as you see it would it be possible to share the video you recorded by sharing a link from a video sharing website?

Many thanks

Hey guys,

Sorry to hear you encounter this.

Thank you for sharing with us examples of where you have encountered this issue.

This is currently under active investigation.

In the mean time if there is anything else we can help with just let us know

Hey @bobnewton2,

Thank you for your update regarding booster packs.

When you click to mae the purchase can i check exactly what happens for clarity?

Many thanks

Hey @lnhzz,

Thank you for your update.

Can I just check whether the issue returns again once it disappears or is it only upon loading?

Many thanks

Hey @phobi666,

Thank you for your update and for sharing this video.

It is great to hear you could continue the quest.

If ever we can help in the future just let us know.

Hey @guest-zpwzqmoo,

Sorry to hear that you are encountering this issue, could you please provide either a screenshot or video clip showing the error message appearing for you in your game? Can you also confirm if this is the only connectivity-related error message that you are seeing, and whether you are able to access the Ubisoft Connect overlay? 

Many thanks

Hey @raklorage,

Thank you for your update.

Would it instead be possible to share a video using an external camera at all?

This is not an issue that we have encountered and so any video would greatly help us in identifying the cause.

Many thanks