Ubi-WheelyDuck

Ubi-WheelyDuck



22 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you were encountering this crash in kill or save Charles.

It is great to hear that your troubleshooting steps have helped you progress past this point, can I just check whether you had any error at all?

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

With regards to suggestions we would advise to post these in the Gameplay subforum where the community team can give feedback and suggestions the attention they need.

I hope this helps to clear this up.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
[[topic:post_is_deleted]]

12 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Just a quick update.

This behavior with assigning ships is intended to help prevent players in a group controlling the same ship at the same time.

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Just a quick update.

This behavior with assigning ships is intended to help prevent players in a group controlling the same ship at the same time.

Many thanks,


10 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Thank you for your updates,

As soon as we have any information we will be back in touch.

Many thanks in the mean time.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Thank you for your updates,

As soon as we have any information we will be back in touch.

Many thanks in the mean time.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you are having trouble with saving and loading your progress.

It is great to hear you have already tried some troubleshooting steps,

Would it be possible to try the following steps?

  • Add the file Anno1800.exe as an exception to your Firewall/Antivirus program. You will find this in the location you installed the game
  • Start the game and Ubisoft Connect as administrator and make sure the Windows documents folder isn’t write-only


Any trouble just let us know.

Many thanks

...
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you are having trouble with saving and loading your progress.

It is great to hear you have already tried some troubleshooting steps,

Would it be possible to try the following steps?

  • Add the file Anno1800.exe as an exception to your Firewall/Antivirus program. You will find this in the location you installed the game
  • Start the game and Ubisoft Connect as administrator and make sure the Windows documents folder isn’t write-only


Any trouble just let us know.

Many thanks

...
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for your update and sorry to hear you continue to have trouble.

In this case it would be useful if we could speak with you directly in a new case, here we will be able to take a look at your account and ensure everything is as it should be allowing you the access you need.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for your update and sorry to hear you continue to have trouble.

In this case it would be useful if we could speak with you directly in a new case, here we will be able to take a look at your account and ensure everything is as it should be allowing you the access you need.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for your update, this is great to hear!

If ever we can help in the future just let us know.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for your update, this is great to hear!

If ever we can help in the future just let us know.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for reaching out to us.

I have enquired further into this with the development tea.

As soon as we have an update on this we will update the thread.

Any trouble in the mean time just let us know as we are happy to help.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for reaching out to us.

I have enquired further into this with the development tea.

As soon as we have an update on this we will update the thread.

Any trouble in the mean time just let us know as we are happy to help.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you have this trouble.

Can I check what resources you have?

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you have this trouble.

Can I check what resources you have?

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Great question, the response you have received from banan1996.1996 is completely correct

What I will advise is if you have any trouble at all just let us know and we will be happy to help.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Great question, the response you have received from banan1996.1996 is completely correct

What I will advise is if you have any trouble at all just let us know and we will be happy to help.

Many thanks


06 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that this issue returned for you.

I agree that it would be great to take a look at those files.

You can attach them to a new case where we will be more than happy to take a look.

Many thanks