Ubi-WheelyDuck

Ubi-WheelyDuck



28 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Sorry to hear that you experience these sound issues when riding a Lynx, thank you for bringing this to our attention.

I have forwarded this information to the team for investigation.

With regards to the attacks from smaller creatures, for clarity would it be possible to share a link to a video example?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @aaran0192,

Sorry to hear that you encounter this issue on Xbox.

Would it be possible to share with us a link to a video?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @ben9752,

Thank you for your update and for following the steps you have.

Please let us know if you have any trouble with your previous save.

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Sorry to hear you encounter this, thank you for all the information you have shared.

I have forwarded these details onto the team for further investigation.

In the mean time

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @wolfang792,

Sorry to hear that you encounter this issue on launch.

You mentioned an error of some sort, can I check what error your receive?

Can I also check the graphics card you use?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Sorry to hear that you experience this and thank you for bringing this to our attention.

I will forward this onto the team for further investigation.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @layzmich3l,

Sorry to hear that you encounter this issue.

Our team are aware and are currently investigating.

To help the investigation would it be possible to ensure you save is saved to the cloud?

Many thanks


25 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @infplanet,

Sorry to hear that you experience this issue in game.

Thank you also for including a video as this was very helpful!

I have forwarded this to the development team for further investigation.

In the mean time if there is anything else we can help with just let us know

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @rcdeschene,

Thank you for the video.

Do you remember when you first received a duplicate of this scheme? Were you able to purchase it twice, or did a duplicate appear after a certain action?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @luigispcrew,

Thank you for sharing this.

I would recommend to open a new thread with any issues that are unrelated to the thread.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @psych0_trauma,

Sorry to hear you experience this.

Would it be at all possible to share with us a video using a link from a 3rd party website so we can see exactly what happens?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @firefox-ger,

It is great to hear that the solution others provided helped!

If ever we can help in the future just let us know

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @voland,

I can assure you that they are investigating this and once they have an update this will be reflected in patch notes.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @markusz88,

Thank you for your update,

It is great to hear that you identified a save that got you back up and running.

Thank you for your your kind words also, it is great to hear you are enjoying the game, thank you for your feedback!

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you are unable to view your letter box.

Would it be possible to share with us an image of what you see?

Many thanks


23 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear you also have trouble.

Please ensure your save file is uploaded to the cloud so we can take a further look.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Sorry to hear that you have this trouble.

The team are aware and are currently investigating.

Would it be possible to ensure your saves are uploaded to the cloud to help us investigate further?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you have trouble with the queen getting stuck.

The video you provided is very helpful.

I can confirm that this is currently under investigation, when we have an update we will let players know by our news section of the forums.

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for your update, this is great to hear!

If ever we can help in the future please let us know as we are happy to do so

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for bringing this to our attention and sorry to hear that the Deer is not spawning for you.

So we can investigate further would it be possible to share with us a video of what you experience using a link from a 3rd party video sharing website and also save your game to the cloud?

Many thanks