Ubi-WheelyDuck

Originally Posted by strusiol
Yes. We tried turn off antivirus on both computers, but it still doesn't work
We use internet from the same router. We also tried connect with wifi from mobile phone, but problem has not been solved.

Hey there,

Thank you for your update and for following those steps.

Would it be possible to follow our ... Read more

Originally Posted by SirHarryPierce
Oh, someone fixed the website, no errors, loops, etc, etc. How nice; 15045330.

Hey there,

Thank you for providing these details, I can see this is under active investigation.

In the mean time if there is anything else we can help with just let us know.

Originally Posted by poisoned-mind
on my 500GB SSD, (also have windows 10 running on that one)

i also tried all the troubleshooting steps from here:
https://www.ubisoft.com/en-gb/help/c...n-pc/000061047
and none of it helped.
one thing i noticed is that it talks about game/support/software folder
for me both directX and Redist both have a seperate folder in /support (and i don't have a /software folder) (although it also says not every game has a /support folder, so i don't know how ...

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Originally Posted by Katarzyna_86
all items, in newly started games too

Hey there,

Would it be at all possible to share with us a link to a video of exactly what is happening so we can take a look for clarification?

Many thanks,

Originally Posted by SirHarryPierce
Can confirm, its the UI overview lost bug, while in a menu, happened a second time just now, but then while in TradeRoutes.

Hey there,

Thank you for your updates,

We are currently investigating this issue, it would be really useful for this if we could take a look at your Dxdiag and ... Read more

Originally Posted by SirHarryPierce
Another example of tiers showing empty on an island in Statistics.

Hey there,

Thank you for sharing this with us,

Would it be possible to share with us a link to a video so we can see these statistics showing as empty whilst also seeing that they should not be empty?

Many thanks

Originally Posted by TheSummerbird
Thank you for your reply, we truly appreciate it!

Now, whenever either one of us load the save, we enter the lobby as per usual. But we are unable to invite the other, or rather, we don't see any indication that we get an invitation. We are also unable to set the game to public and join that way. The "Public" button is simply grey and unresponsive.

And to be clear. We used the in game invite function, and tried the Uplay overlay. Neither caused the usual join game option to show for the 40 hour file. But a fresh game with all DLCs did work.

Best regards,
TheSummerbird

Hey there,

Thank you for your d... Read more

Originally Posted by Aus69
I just payed over 160 dollars for the whole anno set and can only play for approx 10 mins before i get a "present failed" error. I've got DX12 running, windows is patched to latest version, all drivers are the latest, PC is a 3 months old. WTF? have i just bought a very expensive lemon? All my VR games run fine. Have tried all fixes described here and its still stuffed.

Hey there,

Sorry to hear that you encounter this error message after 10 minutes.

It is great to hear you have already tried some troubleshooting steps,

Can I check whether you have also followed the steps C0lbyte advised?

...

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Originally Posted by poisoned-mind
sadly it persists after performing a clean boot.

Hey there,

Thank you for your update,

Can I check what type of storage drive your have the game stored on?

Many thanks,

Originally Posted by poisoned-mind
atleast once a day since i started noticing the issue (monday),just verified the files again and nothing, it doesn't say files were missing/corrupted and i still have the issue

Hey there,

Sorry to hear that you are encountering an issue where icons take a long time to load.

It is great to hear you have already tried verifying your files as this helps us pinpoint the cause a little closer.

To rule out any background applications using resources that could be causing this delay would it be possible to perform a ... Read more

Originally Posted by ElastomanX
I have an oil power plant that regularly shuts down because of lack of oil. I watched over it and what happens is trains enter it and never unload the oil to fill it to 100 even if they have enough. On the screenshot you can see 3 trains going from the plant all with oil left, but the power plant is loaded only to 43/100.

This is Crown Falls, and the oil harbor is on the other side of the island from the power plant. Maybe the distance somehow bugs the trains? 3 trains are not the cause, I tested with just 1 train going to the power plant with 100+ oil, and it also doesn't fill the plant to 100.

It feels like the trains are calculating how much to unload when they depart from the oil harbour, not when they arrive at the power p...

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Originally Posted by aussie1855
I can't play the game if i specify a version of DX, when i do the opening video is of very poor quality and only plays single shots not a continuous video and show a frame rate in the top left hand corner, even though frame rate showing is disable.

I have check the DX Version I have and its the latest DX12 version, hard is 64 GB ram, 8TB of SSD Radeon 5700XT grahics and Pentium 10600XK processor.

When using another well known games sessions I can play any game in DX12 without any problems.

Can someone tell me what I need to do to play the game in DX11 or 12? I have also tried to install the game 3 times but it nevers creates a config.ini file anywhere on my computer. Help please!...

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Originally Posted by SirHarryPierce
Yes, I did, check your DM, I do not prefer to post the games save on a public forum.

Hey there,

I completely understand you may not want to provide the save via a public forum.

Instead of by DM would it be possible to provide this by opening a ticket with u... Read more

Originally Posted by strusiol
Hello,
I have similar problem. We both have installed Anno 1800 with season pass 1 and 2. When I invite him i have communicate "Invite not sent. Ubisoft Connect was unable to send your invitation.". We reinstalled Ubisoft Connect and Anno but it still not working. Antivirus and Windows Defender are shut down.

Only way to start game together is:
-host open game and set game as public
-second player open game, then he go to Ubisoft Connect and join to game.

But when I try to read saved game, game is "not public" - I can't change it and second player can't join to the game.

Hey there,

Sorry to hear that you a... Read more

Originally Posted by IIAc3sII
Yes I need further assistance, I was told to subscribe to this thread and then select "Notification Type" and set it on instant email, I did this, and yet I did not get any email when you left a reply.
I double checked my email on the Ubisoft Connect and its correct, so this leaves me wandering why I'm not getting any mails... (and no, its not in my spam folder either)

Hey there,

Thank you for your response.

Sorry to hear you have not been receiving these emails, please also ensure that you have not blocked access to your mail list and that your firewall is not preventing the emails also.

Many thanks, ...

Originally Posted by dennistesta
Hi
I have placed a mod folder in the Anno 1800 game folder [Spice it up].. I put the python files in the bin folder. The game does not detect the mods. Am I missing something?
Thanks

Hey there,

Sorry to hear you are having trouble.

As Bert_Boomgaard advised there ae many videos online which should help guide you through this process.

Any trouble at all just let us know as we are more than happy to help

Originally Posted by SirHarryPierce
Great to hear!

Hey there,

Thank you for your understanding and apologies for any confusion.

If there is anything else we can help with in the future just let us know.

Many thanks,

Originally Posted by sosch77.
Please delete whole thread

Hey there,

Thank you for your update,

I will lock the thread to prevent further updates.

Many thanks,

Originally Posted by SirHarryPierce
@ Ubi-Karl check your DM for the savefile, Ubi-TheBerry DMs are closed.

Hey there,

Would it instead be possible to share with us a link to the save using a third party file sharing website?

Many thanks,

Originally Posted by tianzhongxuan
i've been trying to play with my friend but it seems impossible to get into the same room together. we are both online, but none of us is able to invite the other even when we are in the same room using the same network. i successfully joined his game room only when we opened it publicly, and i was able to join through the ubisoft connect application. however, when we started the game, he got kicked out instantly and, again, the game won't let us play together：it always shows that the other player is offline. this is getting frustrating and we do not know where the issue is and how we can solve it.

Hey there,

Sorry to hear that you are h... Read more