Ubi-WheelyDuck

Originally Posted by poisoned-mind
atleast once a day since i started noticing the issue (monday),just verified the files again and nothing, it doesn't say files were missing/corrupted and i still have the issue

Hey there,

Sorry to hear that you are encountering an issue where icons take a long time to load.

It is great to hear you have already tried verifying your files as this helps us pinpoint the cause a little closer.

To rule out any background applications using resources that could be causing this delay would it be possible to perform a ... Read more

Originally Posted by ElastomanX
I have an oil power plant that regularly shuts down because of lack of oil. I watched over it and what happens is trains enter it and never unload the oil to fill it to 100 even if they have enough. On the screenshot you can see 3 trains going from the plant all with oil left, but the power plant is loaded only to 43/100.

This is Crown Falls, and the oil harbor is on the other side of the island from the power plant. Maybe the distance somehow bugs the trains? 3 trains are not the cause, I tested with just 1 train going to the power plant with 100+ oil, and it also doesn't fill the plant to 100.

It feels like the trains are calculating how much to unload when they depart from the oil harbour, not when they arrive at the power p...

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Originally Posted by aussie1855
I can't play the game if i specify a version of DX, when i do the opening video is of very poor quality and only plays single shots not a continuous video and show a frame rate in the top left hand corner, even though frame rate showing is disable.

I have check the DX Version I have and its the latest DX12 version, hard is 64 GB ram, 8TB of SSD Radeon 5700XT grahics and Pentium 10600XK processor.

When using another well known games sessions I can play any game in DX12 without any problems.

Can someone tell me what I need to do to play the game in DX11 or 12? I have also tried to install the game 3 times but it nevers creates a config.ini file anywhere on my computer. Help please!...

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Originally Posted by SirHarryPierce
Yes, I did, check your DM, I do not prefer to post the games save on a public forum.

Hey there,

I completely understand you may not want to provide the save via a public forum.

Instead of by DM would it be possible to provide this by opening a ticket with u... Read more

Originally Posted by strusiol
Hello,
I have similar problem. We both have installed Anno 1800 with season pass 1 and 2. When I invite him i have communicate "Invite not sent. Ubisoft Connect was unable to send your invitation.". We reinstalled Ubisoft Connect and Anno but it still not working. Antivirus and Windows Defender are shut down.

Only way to start game together is:
-host open game and set game as public
-second player open game, then he go to Ubisoft Connect and join to game.

But when I try to read saved game, game is "not public" - I can't change it and second player can't join to the game.

Hey there,

Sorry to hear that you a... Read more

Originally Posted by IIAc3sII
Yes I need further assistance, I was told to subscribe to this thread and then select "Notification Type" and set it on instant email, I did this, and yet I did not get any email when you left a reply.
I double checked my email on the Ubisoft Connect and its correct, so this leaves me wandering why I'm not getting any mails... (and no, its not in my spam folder either)

Hey there,

Thank you for your response.

Sorry to hear you have not been receiving these emails, please also ensure that you have not blocked access to your mail list and that your firewall is not preventing the emails also.

Many thanks, ...

Originally Posted by dennistesta
Hi
I have placed a mod folder in the Anno 1800 game folder [Spice it up].. I put the python files in the bin folder. The game does not detect the mods. Am I missing something?
Thanks

Hey there,

Sorry to hear you are having trouble.

As Bert_Boomgaard advised there ae many videos online which should help guide you through this process.

Any trouble at all just let us know as we are more than happy to help

Originally Posted by SirHarryPierce
Great to hear!

Hey there,

Thank you for your understanding and apologies for any confusion.

If there is anything else we can help with in the future just let us know.

Many thanks,

Originally Posted by sosch77.
Please delete whole thread

Hey there,

Thank you for your update,

I will lock the thread to prevent further updates.

Many thanks,

Originally Posted by SirHarryPierce
@ Ubi-Karl check your DM for the savefile, Ubi-TheBerry DMs are closed.

Hey there,

Would it instead be possible to share with us a link to the save using a third party file sharing website?

Many thanks,

Originally Posted by tianzhongxuan
i've been trying to play with my friend but it seems impossible to get into the same room together. we are both online, but none of us is able to invite the other even when we are in the same room using the same network. i successfully joined his game room only when we opened it publicly, and i was able to join through the ubisoft connect application. however, when we started the game, he got kicked out instantly and, again, the game won't let us play together：it always shows that the other player is offline. this is getting frustrating and we do not know where the issue is and how we can solve it.

Hey there,

Sorry to hear that you are h... Read more

Originally Posted by SirHarryPierce
No idea what's up, just you know its out there ~ Welcome in Enbesa



This is in the Old World, just after 11.0, its my transport hub.

Hey there,

Thank you for your images showing what has happened after 11.0.

Undoubtedly you have probably checked but can I check this is the same after a restart?

Would it also be poss... Read more

Originally Posted by Bradora
it works now again for me^^ without doing anything.

Hey there,

Sorry to hear that you were having trouble with a black screen whilst benchmarking.

It is great to hear that this is now resolved!

If ever we can help in the future just let us know and we will be happy to help.

Originally Posted by Diaph11
Hello.
Same problem for me...
An answer perhaps?...

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Hey there,

Sorry to hear that when you click on the event you jump to nowhere when the event cannot be found.

Would it be possible to share a link to a video of this happening as I have been unable to reproduce this.

Many thanks,

Originally Posted by IIAc3sII
-Ive already explained to you which traders I tested this on and what ships I bought from them, its all in the lists I showed you... (so yes, I tested it on all my traders, except for the ones in the Arctic because ive never been there yet)



-Same for which ships I bought from them, its all in the list...

-And I already shared my savegame with my google drive link...

I don't know what else to say...Even if I start a totally new game without a single mod active I don't get military rating from buying ships, as I have show in that screenshot with the -5 military rating.

If you need something else let me know, but the 3 things you asked in your last post I have already given you......

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Originally Posted by whoneedmufflers
I have 11900k, rtx 3090 and 16gb.

updates are check.

I am having the whole memory filling up 16 gb issue myself but it does not crash the game instead it turns the hud off when it runs out of memory then i have to control alt delete to redo it. it seem to take about 30 minutes to 2 hours to get to this point on large maps.

has there been any new development in finding the cause of this?

I just started tinking with virtual memory size on my nvme but no luck yet.

On a side not the other computer : 5950x , amd 6800xt and also 16gb of ram that the wifey uses has yet to max out and cause game problems.

could this be a brand/hardware specific issue?

other difference is i use...

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Originally Posted by BigJim35
I'm also having this issue with placing the fishery. I'm unable to place the fishery anywhere along the coastline. This is creates a huge problem when playing the Campaign. as you know this is one of the milestones needed to complete the scenario.

Hey there,

Would it be possible to share with us a short video using a link from a 3rd party website so we take a look at exactly what is happening and where?

Many thanks,

Originally Posted by tszcheetah
Aaaaand right after posting the previous message, we just figured it out: it seems that besides enabling TTS, the sender also as to unmute themselves in voice chat to actually enable TTS.

Hey there,

Thank you for your update,

It is great to hear that you found the solution you needed.

If ever we can help in the future just let us know as we will be happy to help.

I will also now close this thread to prevent further posts

Originally Posted by GRC-Sinthoras
https://medal.tv/clips/57726057/d1337Gj2Do8x
I think I dont have to say more, the clip speaks for itself. Happens every time after 2-3 hours...

Hey there,

Sorry to hear that your Hud disappears resulting in you needing to restart the game.

The video you provided was indeed very helpful so... Read more

Originally Posted by Chetsylol84
Realise this original post is now pushing to almost a year old now and the previous poster didnt seem to get a response so not going to hold my breath but just encountered the exact same issue last night on my main game, lost well over 100 hours or so worth of play time and progress and cant load any previous save game. Wondering/hoping there may be a fix yet?

Hey there,

Sorry to hear that you are encountering this issue.

Can I check exactly what you see when trying to load your saves?

Can I also check where your save files are located?

Many thanks,