Ubi-WheelyDuck

Originally Posted by chrisflightz1
it is still happening my friends cant recieve one invite from me and it has been like that for days

Hey chrisflightz1,

Sorry to hear that you are having trouble where your friends do not receive invites from you.

Can I check if you have followed the steps previously mentioned in this thread?

Many thanks,

Originally Posted by KIller_Mozzie
nah bro, i tried every single fix listed on your page. But that **** happens EVERY ****** MATCH. Sorry for swearing tho

Hey there,

Sorry to hear that those steps did not help.

If you continue to have trouble it would be really useful to take a look at your port forwarding.

You can share an image of this with us by one of the following methods:

- ... Read more

Originally Posted by worst1nlobby88
my friend is also having this problem and we tried it how you explained it but we are still getting the corrupted files

Hey there,

Sorry to hear that your friend is encountering this issue.

If your friend is continuing to have trouble I would recommend they contact us directly so we can troubleshoot in detail with them.

We can be contacted using the following methods:
- ... Read more

Originally Posted by poisoned-mind
i've made a support topic and added the files
Ty for your help so far!

Thank you for your update, this is great to hear.

If you could provide us your case number we will be happy to take a look, alternatively an agent will be happy to investigate further as soon as they can.

Many thanks

Originally Posted by SirHarryPierce
Hey Ubisoft,

When does the Company Level update?



It would be nice to have the actual limit reached displayed.



Also, why does the highest population show your Island Max and not your Game Max population?

Thx.

Hey there,

Thank you for your questions and images.

Can I just clarify your questions so I can investigate for you?

When you say 'When does the Company Level update?' can I check where you mean? Are you meaning in ... Read more

Originally Posted by Artafern
https://ibb.co/DQQDdrx

Sometimes restaurants, etc. just don't start to carry goods for production. And at an incomprehensible moment. The restaurants have been repaired themselves, there is no cafe yet. It doesn't matter how many warehouses are in the area or how far away, they just don't want to go to get goods.

Hey there,
... Read more

Originally Posted by Liem1992
Hi, I have a problem with the game download. I purchased and downloaded my game last year, then I uninstalled it. Now, I'm downloading this game from Ubisoft Connect; unfortunately, it will take 12 day to complete the download. Anyone has the same issue and know how to fix it. Thanks a lot.

Hey there,

Sorry to hear that your download time is so long.

To help troubleshoot I would recommend to complete our conne... Read more

Originally Posted by Lygophil
If you're still in need of some save files, I'm having the same issue here. Can someone tell me where I can send it to?

Hey there,

That would be fantastic,

You can attach those files in a new case.

Any trouble just let us know.

Hey guys thank you for your further updates and details,

The suggestion by Bert_Boomgaard is excellent and may well help with this issue.

Please let us know if you continue to have trouble

Originally Posted by JoeAdams1
Hi,

I'm experiencing issues with the game crashing at startup. The game has worked fine in the past, but now it doesn't work anymore. I have tried most of the advice given on the support page with DirectX11, reinstalled the game several times, started Ubisoft connect in online/offline mode. Adjusted the graphics settings in the engine.ini file. As well as attempting to delete the engnine.ini file. In addition, I have used windows disk cleanup and tried to clear direct x-shader cache. Does anyone have any other solution suggestions?

Hey there,

Sorry to hear that Anno is crashing on start up.

It is great to hear you have ... Read more

Originally Posted by SSWEpl
Hi,
i dont know why but suddenly i cant load my save or the game just crashes shortly after i start a new game. The window with error is saying that i dont have enough memory. I have 16Gb ram and everything was working fine till now. I tested the ram and whole pc. Disabled all other programs. Even tried to start a game with lowest graphic settings. Nothing helps. I cant play the game.

Someone faced the same problem?

Hey there,

Sorry to hear that you are encountering this memory issue.

It is great to hear that you have already followed some troubleshooting steps,
... Read more

Originally Posted by strusiol
Yes. We tried turn off antivirus on both computers, but it still doesn't work
We use internet from the same router. We also tried connect with wifi from mobile phone, but problem has not been solved.

Hey there,

Thank you for your update and for following those steps.

Would it be possible to follow our ... Read more

Originally Posted by SirHarryPierce
Oh, someone fixed the website, no errors, loops, etc, etc. How nice; 15045330.

Hey there,

Thank you for providing these details, I can see this is under active investigation.

In the mean time if there is anything else we can help with just let us know.

Originally Posted by poisoned-mind
on my 500GB SSD, (also have windows 10 running on that one)

i also tried all the troubleshooting steps from here:
https://www.ubisoft.com/en-gb/help/c...n-pc/000061047
and none of it helped.
one thing i noticed is that it talks about game/support/software folder
for me both directX and Redist both have a seperate folder in /support (and i don't have a /software folder) (although it also says not every game has a /support folder, so i don't know how ...

Read more

Originally Posted by Katarzyna_86
all items, in newly started games too

Hey there,

Would it be at all possible to share with us a link to a video of exactly what is happening so we can take a look for clarification?

Many thanks,

Originally Posted by SirHarryPierce
Can confirm, its the UI overview lost bug, while in a menu, happened a second time just now, but then while in TradeRoutes.

Hey there,

Thank you for your updates,

We are currently investigating this issue, it would be really useful for this if we could take a look at your Dxdiag and ... Read more

Originally Posted by SirHarryPierce
Another example of tiers showing empty on an island in Statistics.

Hey there,

Thank you for sharing this with us,

Would it be possible to share with us a link to a video so we can see these statistics showing as empty whilst also seeing that they should not be empty?

Many thanks

Originally Posted by TheSummerbird
Thank you for your reply, we truly appreciate it!

Now, whenever either one of us load the save, we enter the lobby as per usual. But we are unable to invite the other, or rather, we don't see any indication that we get an invitation. We are also unable to set the game to public and join that way. The "Public" button is simply grey and unresponsive.

And to be clear. We used the in game invite function, and tried the Uplay overlay. Neither caused the usual join game option to show for the 40 hour file. But a fresh game with all DLCs did work.

Best regards,
TheSummerbird

Hey there,

Thank you for your d... Read more

Originally Posted by Aus69
I just payed over 160 dollars for the whole anno set and can only play for approx 10 mins before i get a "present failed" error. I've got DX12 running, windows is patched to latest version, all drivers are the latest, PC is a 3 months old. WTF? have i just bought a very expensive lemon? All my VR games run fine. Have tried all fixes described here and its still stuffed.

Hey there,

Sorry to hear that you encounter this error message after 10 minutes.

It is great to hear you have already tried some troubleshooting steps,

Can I check whether you have also followed the steps C0lbyte advised?

...

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Originally Posted by poisoned-mind
sadly it persists after performing a clean boot.

Hey there,

Thank you for your update,

Can I check what type of storage drive your have the game stored on?

Many thanks,