Ubi-WheelyDuck

Ubi-WheelyDuck



26 Apr

Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey there,

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please open a ticket[support.ubi.com] with us.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by icetushi
Yea man, it’s happened at the end of ranked games too, where I can’t help my team, and then the game ends so I get a ban. I’m sick of it, fix your god damn game please.
Hey there, welcome to the forums!

I can assure you that this is indeed currently under active investigation

As soon as we have an update we will let players now, thank you for your patience
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Tomthomas1997
I have the same problem. The weird thing is, everyting works fine whilst i play with a friend and we're in a discord. But as soon as i play alone nothing works. i've tried all the trouble shooting steps but they don't work
Originally Posted by Zewerewef
same for me
Hey guys,

Sorry to hear that your push to talk is not working.

Can ... Read more

25 Apr

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Hey guys,

Sorry to hear that you are having connection trouble and at times are unable to locate matches at all.

So that we can further troubleshoot can I check that you have followed the steps Ubi-Karl provided in full?

Many thanks
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Beirut81
Been getting an annoying connection error during ranked gameplay. When I try to reconnect all game modes are locked up & I get banned for supposedly leaving in the middle of a game but I didn't leave ubisofts servers have been horrible. I feel at this point ubisoft owes the players they falsely ban.
Hi Beirut81, welcome to the forums

Sorry to hear that you are encountering this connection error that is resulting in you receiving bans

For this I would recommend to follow the connectivity troubleshooting guide below that is relevant for you:

... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by lethargicsauce
I have not yet completed the troubleshooting steps, but I will try them soon. Thanks for the help so far!
Hey there,

Thank you for your update,

Please let us know if this persists once you have tried those troubleshooting steps

Likewise if there is anything else we can help with just let us know
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by philbert.
Everyday same.issue on PS4 too
Hey philbert.,

As this thread has not been updated in around 6 months we would always recommend to start a new thread to ensure that the cause is still the same due to different game updates.

Can I however check whether you have posted this in R6 Fix to further the investigation? ... Read more

24 Apr

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by mondoch
In the forum you linked there are real solutions to the issue, just other people saying they have the same problem. There one or two people who say they have found a way, I have tried and it still hasn't resolved the issue. The few "workarounds" there are seem to only work on a case-by-case basis.
Hey there,

Thank you for taking a look at the link.

So we can know what troubleshooting steps you have followed would it be possible to advise what you have tried so we can troubleshoot further?

Many thanks
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by croken717
It's not just the servers being down. Even when they're "up"...they're still kind of down. There is a massive desync issue between operator models and their hitboxes, or the servers are just laggy to the point that people can SLOW peek and still see you 2 full seconds before the killcam starts playing (they never show up on your screen in time to see). Again, I'm not talking about quick-peeks here. SLOW-peeking...and still see you first. Something is WAY off.
Originally Posted by B1G_A1AN
...
Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by yukamagic17
Hi
No I’ve never used a vpn or proxy. And I guess this problem occurs to a lot of people recently because in match I see a good amount of players with +200 ping.
Hey there,

Thank you for your update and further explanation.

At this stage although you cannot select data center manually I would also recommend to follow our connectivity troubleshooting guides to ensure that your network is configured for the game, this can affect your ping greatly.

Please see the relevant guide below

... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by th30v3rlordz
cases are currently closed; I can only get support here
Hey there,

Sorry to hear that you are having trouble opening a case

To open a case we would need you to contact us directly, you can do this using the following methods:

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by yukamagic17
Thanks alot for your help.
I will try the ports as you said. This is the only thing that I didn’t try and I will see what will happen.
As far as I’m concerned this bug occurs mostly for middle east region.
Because we don’t have a specific server but obviously the closest one is Europe, but I don’t know why recently we connect to south east asia. As I said , the data centers ping is not correct even when I could access to west Europe servers the game told me that I have around 140 ping which is untrue and it is around 80. This bug starts after aruni update.
I hope these infos could help you pals to fix the problem.
Hey yukamagic17,
... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by YeahImNoobSorry
I have always kepted all the firmware updated, thought its a driver issue but 1 month later and I still cant actually use my 300hz screen (not overclocked) with vulcan.

Im running a Ryzen9 5900hx with laptop rtx3070, running 2*18 gb 3200mhz ram. geforce driver is on 466.11 rn but all previous updates didnt work.
Hey there,

Sorry to hear that you are unable to run Siege using Vulcan at 300hz.

So we can get a good understanding of your setup would it be at all possible to share an image with us of your video settings in game?

Can I also check whether you have this trouble when not using Vulcan?

... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by LykosTV
Hello tout le monde,
J'ai un problème avec mon micro sur r6 mais seulement sur mon compte
en gros quand je parle en partie je vois comme quoi mon micro est activé mais personne d'autre le vois et ne m'entend mais j'ai essayé avec un autre compte et les mêmes paramètres et là le micro marche. Comment c'est possible le problème pourrait venir de mon compte ??
Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please contact us directly using 1 of the follo... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Jimmy-Creu-Pagu
Dear Players,
it's been 2 seasons that i only start to play ranked matches in attack, how this is possible????
That create a lot of difference from my opponents because they always start in defence, so they could have an advantage, you know some maps are easier in defence. I hope that this problem will be resolved quickly. Anyways i will stop to play Rainbow Six Siege until the problem won't resolved. Enjoy your time and stay safe.
Hey there,

Sorry to hear that it feels like you are always starting matches as an attacker. The chances of which team you will start on are completely random.

It may help to keep a reco... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Foxlaw
Thanks for taking the time to write "resolved" but not writing the solution.
Hey there,

Sorry to hear that you are encountering a battleye issue, would it be possible to explain exactly what is happening?

In the mean time I would also recommend to check out our Battleye troubleshooting guide as this may help.

Any trouble just let us know ... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by ovzra
I am receiving error code 4-0xFFF0BE2B
Hey ovzra, welcome to the forums!

Sorry to hear that you encounter this connectivity issue.

For this I would recommend to follow our connectivity troubleshooting guide which will configure your network for the game.

Any trouble just let us know
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Brady.R6
i got connection failure and could not recconect and got a ban fix ur servers
Hey Brady.R6, welcome to the forums!

Sorry to hear that you encountered this disconnection,

To help with disconnections I would recommend to follow the steps in our connectivity troubleshooting guide, those steps will configure your network for the game and help prevent discon... Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by NeoJoker26
I've been playing this game for about 3 seasons now and i still suck but the amount of times ive shot someone but their ping is 100 or more so its not a headshot or i've shot someone in the head and its not a head shot because the game simply says no! How am i supposed to enjoy the game when i shoot someone yet it doesnt qualify as a headshot but they shot around me and its a headshot! or i peek at someone and they see my entire body but all i see is a ******g gun and i die!
Is this because the game is client sided not server sided? I've spoken to my ISP and they're not noticing any issues, i even had an engineer come around to check my internet out recently because i upgraded speeds from 50mb/s to 100mb/s, its not my pc cus i get more than 20...
Read more
Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct
Originally Posted by Limec_CAPS
Hi, I have tried all the steps in the connectivity troubleshooting guide. I think it helped a little bit as the load times ware faster by a little bit. Just for some rounds tho, I still had a round where I loaded after the operator pick phase has ended.

I have never played on the Vulkan version before but I have tried it yesterday for the first time and the load times were significantly better. In two whole games the lowest time was when i had about 18 second which is absolutely awsome. It is still not as fast as it used to be before the latest update but it is definitely enough.
Hey there,

Thank you for your update, it is great t... Read more