Ubi-WheelyDuck

Originally Posted by Menschenfresser
After installing the last patch (Zofia nerf, Tachanka buff), my game crashed after a first few moments in a ranked game and I got an unnecessary 1-hour ban for leaving and I couldn't log back into the ranked game. So I tried to play casual and my game crashed again like 10 seconds into drone phase.

Hey there,

Sorry to hear that you encountered this crash and ban.

If you find that this issue is persisting I would recommend to complete our... Read more

Originally Posted by lIIlllIIIlIllIl
i heard some escalated cases take months plz can u faster the queue cause my prolbem shlud reoslve faster it slike a bug i bought the premium and its just vainshed now after more than 1 month of the season so plz help me

Hey there,

I can see we have since been in touch via your case number.

If ever we can help in the future with anything else just let us know.

Many thanks,

Originally Posted by Lizzo_G4MINGTTV
My mic doesn't seem to work in game but I'm still able to hear others. I've tried numerus troubleshoots online and nothing seems to work, I know that my mic works because I've been using it for discord and other games, but the only game i seem to have any trouble with is siege. Please if you have any tips please reply, anything helps!

Hey there,

Sorry to hear that you have had trouble with your voice chat not working in game.

It is great to hear you have tried some troubleshooting steps already, if you haven't I would certainly advise to complete our dedicated ... Read more

Originally Posted by Trazz27
My game one day just wasn't working so I decided to uninstall it to try reinstalling it to see if it would work after that but the game just disappeared out of thin air and now i cant reinstall the game and it says that i have never even purchased the game.

Hey there,

Sorry to hear that you are missing your purchased game.

If this is persisting I would recommend to contact us directly so we can take a look at your account and investigate.

We can be contacted by:

- ... Read more

Originally Posted by zzzzzzzzzzzzzz-
I have the same problem with the exact same games, can you please add the skins to my account too?

Hey there,

Sorry to hear that you also have this trouble.

So we can investigate and help further would it be possible to contact us directly? We can then take a look at your account.

Many thanks,

Originally Posted by DaddyGorki
Well, i was have 240 credits in the first place. I ranked up to 53th level of battlepass and got the credit but my own credits get refreshed and i only have 180 credits now any ideas?

Hey there,

We are unable to take a look at your credits via the forum I am afraid,

If you are able to contact us directly we will be happy to investigate what has happened.

We can be contacted by the following methods:

... Read more

Originally Posted by JelleDeKoning
Small update: I was reinstalling the game (again) on another drive this time because i read it may be caused by a specific type of storage-device. When i was installing i was able to launch it offline and play the situations like normal. So ofcourse i was excited i fixed the issue. But when the installation finished the game crashed when i tried to launch again...

Hey there,

Thank you for your update, Sorry to hear you continue to have trouble, it would be really beneficial to take a look at your ... Read more

Originally Posted by sussy.pancake
I bought the operator edition pack but I'm still missing 2 of my year 5 operators and my base game operators. They were unlocked one moment then locked the next and now its saying I have to rebuy it? What is going on is there a fix to this? (I play on pc)

Hey there,

Sorry to hear that you don't have access to these operators.

If they are still not available I would recommend to contact us directly where we can take a look at what operators you have available.

We can be contacted by:

... Read more

Originally Posted by oO_HODOR_Oo
fuze's lmg reverts back to holographic (not reflex) every round whatever i set in the previous round or in the setting prior any match

very annoying

anyone else has that?

hodor

Hey there,

Sorry to hear that you encounter this issue with Fuze's loadout.

We are aware of this issue and are currently investigating.

As soon as we have an update we will let players know via our ... Read more

Originally Posted by chrisflightz1
it is still happening my friends cant recieve one invite from me and it has been like that for days

Hey chrisflightz1,

Sorry to hear that you are having trouble where your friends do not receive invites from you.

Can I check if you have followed the steps previously mentioned in this thread?

Many thanks,

Originally Posted by KIller_Mozzie
nah bro, i tried every single fix listed on your page. But that **** happens EVERY ****** MATCH. Sorry for swearing tho

Hey there,

Sorry to hear that those steps did not help.

If you continue to have trouble it would be really useful to take a look at your port forwarding.

You can share an image of this with us by one of the following methods:

- ... Read more

Originally Posted by worst1nlobby88
my friend is also having this problem and we tried it how you explained it but we are still getting the corrupted files

Hey there,

Sorry to hear that your friend is encountering this issue.

If your friend is continuing to have trouble I would recommend they contact us directly so we can troubleshoot in detail with them.

We can be contacted using the following methods:
- ... Read more

Originally Posted by poisoned-mind
i've made a support topic and added the files
Ty for your help so far!

Thank you for your update, this is great to hear.

If you could provide us your case number we will be happy to take a look, alternatively an agent will be happy to investigate further as soon as they can.

Many thanks

Originally Posted by SirHarryPierce
Hey Ubisoft,

When does the Company Level update?



It would be nice to have the actual limit reached displayed.



Also, why does the highest population show your Island Max and not your Game Max population?

Thx.

Hey there,

Thank you for your questions and images.

Can I just clarify your questions so I can investigate for you?

When you say 'When does the Company Level update?' can I check where you mean? Are you meaning in ... Read more

Originally Posted by Artafern
https://ibb.co/DQQDdrx

Sometimes restaurants, etc. just don't start to carry goods for production. And at an incomprehensible moment. The restaurants have been repaired themselves, there is no cafe yet. It doesn't matter how many warehouses are in the area or how far away, they just don't want to go to get goods.

Hey there,
... Read more

Originally Posted by Liem1992
Hi, I have a problem with the game download. I purchased and downloaded my game last year, then I uninstalled it. Now, I'm downloading this game from Ubisoft Connect; unfortunately, it will take 12 day to complete the download. Anyone has the same issue and know how to fix it. Thanks a lot.

Hey there,

Sorry to hear that your download time is so long.

To help troubleshoot I would recommend to complete our conne... Read more

Originally Posted by Lygophil
If you're still in need of some save files, I'm having the same issue here. Can someone tell me where I can send it to?

Hey there,

That would be fantastic,

You can attach those files in a new case.

Any trouble just let us know.

Hey guys thank you for your further updates and details,

The suggestion by Bert_Boomgaard is excellent and may well help with this issue.

Please let us know if you continue to have trouble

Originally Posted by JoeAdams1
Hi,

I'm experiencing issues with the game crashing at startup. The game has worked fine in the past, but now it doesn't work anymore. I have tried most of the advice given on the support page with DirectX11, reinstalled the game several times, started Ubisoft connect in online/offline mode. Adjusted the graphics settings in the engine.ini file. As well as attempting to delete the engnine.ini file. In addition, I have used windows disk cleanup and tried to clear direct x-shader cache. Does anyone have any other solution suggestions?

Hey there,

Sorry to hear that Anno is crashing on start up.

It is great to hear you have ... Read more

Originally Posted by SSWEpl
Hi,
i dont know why but suddenly i cant load my save or the game just crashes shortly after i start a new game. The window with error is saying that i dont have enough memory. I have 16Gb ram and everything was working fine till now. I tested the ram and whole pc. Disabled all other programs. Even tried to start a game with lowest graphic settings. Nothing helps. I cant play the game.

Someone faced the same problem?

Hey there,

Sorry to hear that you are encountering this memory issue.

It is great to hear that you have already followed some troubleshooting steps,
... Read more