Ubi-WheelyDuck

Originally Posted by RenagadeMastor
Hi, I'm getting the same failure in trying to process the operate package..... There's 6 operators Inc nokk (not sure what year that is lol)
Anyways I purchased 2400 pack with extras and bought flores battle pass it says 1704 to purchase operate package and I have 1715 still getting the same failure.... We're there any fixes to this as the store clearly works as I purchases the battle pack fine
Ps4 EU region

Hey RenagadeMastor,

Thank you for your detail and sorry to hear you encounter trouble purchasing the operator package.

Would it be at all possible to share a screenshot so we can see what is happening?

... Read more

Originally Posted by JackForTheFun
Hello, the issue still remain after the latest Y6.S2 hotfix update.

Hey JackForTheFun,

Sorry to hear that this issue persists for you.

We believe that this should now be resolved, if you are still having trouble would it be possible to share an up to date video with us of this issue?

You can share a video with us using a link from any 3rd party video sharing website of your choice

Many thanks

Originally Posted by wlnfich
i guess title tells about itself.
i have ryzen 3 1200, rx 570 (4 gb vram) and 8 gigs of the ram. i using the vulkan api.

Hey wlnfich,

Sorry to hear that you are encountering this problem,

Can I just check whether you have tried the troubleshooting steps Ubi-Karl mentioned?

Many thanks

Originally Posted by DevDic6
Same problem here. Game begins at 120 -110 fps and then decreases to a disgusting 30- 15 . Never had this issue before , solves itself when switching to another program for just a few seconds , then goes back to normal . Ubisoft, please fix

Hey there,

Sorry to hear you are having trouble with fluctuating fps.

Can I just check whether you play full screen and what API you use?

Many thanks

Hey Panncakess,

Sorry to hear it took a while for you to receive your packs.

Thank you for updating us to let us know you received these

If ever we can help in the future just let us know

Originally Posted by Solfa-
This team says they will kick me if i dont change my name. I want Tyrone.MV

Hey Solfa-,

EyeofGuy is completely correct in that you should be able to change your name in your account settings,

If you have trouble changing your name then I would advise to contact us directly,

We can be contacted by:

Twitter Support - ... Read more

Originally Posted by I8ikura
I use push to talk and ever since the Year 6 update whenever I talk my mic icon stopped showing up on the right side of the screen. It only happens for my mic too, I can see other peoples mic icons when they talk. Anyone know how to fix this issue?

Hey I8ikura, welcome to the forums!

Sorry to hear you are having trouble with your mic not showing on screen,

Can I just check whether or not others can hear you?

Do you encounter this every game?

Many thanks

Originally Posted by Chi.Is.Very.Bad
So I've tried to get my account unbanned but you guys keep sending stupid answers such as make sure you have 2 step which I responded i do then i never got a response so i closed the case and opened a new one then the guy responded with some decent answers on how to secure the account but what was stupid about that was i literally said i had done everything he listed in the ticket when i opened it i have given every detail i can and just ask them to simply remove this guy from my account permanently and unban me thats all i need to be done but im not getting anywhere with the support team i even told them what kind of hacker he is hes just key logging into my account so these security things they are bringing up don't matter he just needs to ge...

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Originally Posted by NAVI_s0mple
After weeks of sending a customer support ticket, my claim for my ban was denied. This absolutely absurd. You can check my statistics (user name: NAVI_s0mple). I have never cheated, nor do I have third party files. Is someone able to look into this? I paid for rainbow six siege and have about 100 hours. The fact that I was falsely banned and denied any form of assistance or information is crazy.

This is the message I received:
Hello,

Thank you for contacting Ubisoft Customer Support.

Your appeal to dispute the ban on your account was denied. Please keep in mind that Ubisoft Support has no ability to overturn a ban placed on your account following the denied appeal and no further review will be made. We are not ...

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Originally Posted by Rubrik.
i have also tried vulcan and it will still crash

Hey there,

Thank you for your updates Rubrik.,

It helps knowing that you are affected using both API's.

Can I check whether the troubleshooting steps we provided have helped?

Many thanks

Originally Posted by bennox13
My game was working perfectly fine, and then suddenly just started crashing every time I try to launch it. I have tried all the resolve plans, nothing changed. Please can you assist

Hey bennox13,

Sorry to hear that Siege is crashing on launch for you at the moment.

You advised that you have already tried troubleshooting steps, so I can help without repeating steps already attempted can I check what you have tried?

Many thanks

Originally Posted by MattRowen
Is it okay to use op auto clicker but not to abuse the system but simply clicking at normal speed and freeing myself from manual clicking? Actually, I hate to keep clicking repeatedly, and using this will help me get out of this. Also, It will not give me any extra advantage in the game because I will set to click at normal speed. Will that be okay or is it also bannable?...

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Originally Posted by Pikazilla640
I've been trying to connect to siege for hours and it's been agonizing, every time I log on it says the servers can't be connected to and half the time when I close the program I see that my wifi somehow got disconnected and immediately reconnects as soon as I close it. every other time i consistently get the error code 0x00000052 and when I looked it up it mostly just tells me to check my NAT type but not only does siege not tell me my NAT type but I followed the steps to set it to open and it still didn't work. The strangest thing is that I connect to ubisoft connect perfectly fine but as soon as I open siege everything stops working, even when i connect to siege using connects window rather than the shortcut or steam....

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Hey guys,

Sorry to hear that you have been experiencing an issue where Siege was not closing completely.

We believe that this issue may now be resolved, please let us know if this persists for you

Many thanks

Originally Posted by Djuro005
I watched presentation of R6S year 6 and saw new servers coming, and i thought wouu, yes, ow i will not have "normal ping" 50. But now I'm not really sure about that. I am from Serbia and as far as I know, there is not even an RS server in Serbia. Will Serbia also get Servers, since Ubisoft already has an office in Belgrade? If we in Serbia or near or on Balkan do not get servers our ping still be high.

Hey Djuro005,

Sorry to hear that you experience high ping in game.

I am afraid I have no information on when or if new servers will come to Serbia but I can assure you we will let players know if this happens ... Read more

Originally Posted by RogueWarhead
I have many issues with this game, but today it reached to another level as i have become absolute furius and angry with Ubisoft's treat to my problem. First things first, when i launched the game i came up with a warning post that said someone in you previous games was cheating and due to this you lost i think 128 mmr points. Which dropped me from gold 3 to silver. The funny thing is i was mvp Last games 3 games i played and my Last games were defeat. Then i came across some all time classic trollers in ranked games and lost two other games. And for the sweet end a player in my team couldnt connect to the game everyone was kicked and we couldnt connect to game no matter what we did (with no CONNECTION, WIFI or what ever other reason is to lost c...

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Originally Posted by SwedishSteam
Evrey time someone on my teme or the enemy teme or even me plays maistro my CPU goes up to 100 procent and then the game crashes

Hey there, welcome to the forums!

Sorry to hear that you are experiencing crashes whenever anyone plays Maistro, this is very strange that this would cause this crashing.

For this reason I would as a first troubleshooting step recommend ... Read more

Originally Posted by EyeofGuy
Yes it started around the latest patch.
Yes, it happens in every match.
No, my pings are regular.
Yes, I also saw the effects on Rainbow is Magic event.

Hey EyeofGuy,

Thank you for your update, it is really helpful.

Would it be at all possible to share with us a video via a link from a third party video sharing website so we can take a look at exactly what you experience?

Many thanks

Hey MsBeepu, welcome to the forums.

Sorry to hear you are unable to see anything you are typing.

Can I check whether text chat is enabled in your HUD settings?

Many thanks

Hey guys,

I can assure you that we investigate all reports of people using exploits and take action where we find appropriate.

Many thanks