Ubi-WheelyDuck

Hey guys,

Sorry to hear you are having trouble with high ping in game. We have provided updates to the game that should make connectivity more stable. As this is still an issue for you I would advise trying the steps in this support article. Particularly looking at your port forwarding.

This should help prevent issues in the future but we are happy to help should you need us further

Originally Posted by BuzoKi25
i tried it again and it work for me but now i have to play rainbow with antivr off all the time?

Depending on your antivirus you may be able to set rules on your antivirus firewall allowing you access with it on.

Great to here we have been able to identify this as the solution

Originally Posted by Kamehameha.....
Hi,

This solution that was mentioned doesen't fix the problem.

Please check and help us...

Hey Kamehameha.....,

Sorry to hear this, if you use a different antivirus would it be possible for testing purposes to try running the game with your antivirus switched off?

Hey guys,

Sorry for the late response. It is great to hear you were able to find a solution to this issue and it is great to see this shared with everyone!

Originally Posted by BuzoKi25
I have the same problem but I don't have this antivirus what I can do?

It seems this is not limited to Bitdefender, would it be possible for testing purposes to try with your antivirus off. We will then know for sure if this is the cause

Originally Posted by Katje-Katrien
Hello,

A "big thank you" for everyone on the support team.

Finally after so much testing and searching the issue with the Anno History Collection Is solved.

I knew that the problem was on my side.

All the software and even windows are working correctly.

The problem was that my computer was to well protected.

The issue was situated in a small detail of my antivirus.

So the only thing I have to do is replace my cmos battery.
And maybe do a clean install of Windows 10 because it as been a while.

Cheers,

Katje-Katrien

Hey Katje-Katrien

Tha... Read more

Originally Posted by xcel30
One normal round, the rest without

Hey xcel30

Thank you for the video and sorry to see this.

Would it be possible to share your audio settings setup with us please? It would also be useful to know whether this has ever happened before?

If when you restart the game this continues please try verifying the game files also to rule... Read more

Originally Posted by Woah_2005
it always says the username i pick is invalid . i could spam every key on my keyboard and it would still say invalid or even put random letters and numbers but it would still say invalid i just want to change my name as the one i have is quite weird.

Hey there,

If you are having this issue it is either because the name you have picked is in use, cannot be used if it doesn't meet our ... Read more

Originally Posted by DefaultyBoi2008
I have recently completed challenges and it said I had a reward and now I see no rewards...

Sorry to hear this DefaultyBoi2008,

If you have any screenshots that would help us investigate this that would be great.
Did you claim the reward?

Originally Posted by MGR-6-9
I haven’t received r six credits wondering if I could get the $65 one and it’s took my money and I haven’t received it

Hi MGR-6-9,

Sorry to hear you haven't receive your credits, if you could open a support request by using this link we will be happy to take a look for you! ... Read more

Originally Posted by Hypnos32
Residences in the new world are not provided with Rum though the Church need ist fulfilled

Hi Hypnos32,

Sorry to hear you are having this issue. Would it be possible to provide a screenshot or video showing this so we can share it with the game team for investigation?

Hey all,

It is great to see you sharing your experiences and solutions. If anyone is still experiencing this issue please don't hesitate to let us know as we are more than happy to help!

If you are still encountering this issue and haven't already please send us your save files, you can do so following the instructions in this link.

If you have already done this would you please be able to advise your case number and I will be happy to look at this further.

Originally Posted by mberry12
Hello Ubi-Woofer, and what should i do now? Just wait and pray for it?

Hi mberry12,

Thank you for your screenshot.

This should now be showing on your account. Would it be possible to have a look and let us know if there are any issues.