Ubi-WheelyDuck

Originally Posted by FahimxXFahim1
I got kicked from a ranked match and it was 3-1 and when I got kicked my team won and I was trying to reconnect but i got an abandoned penalty and lost mmr. I played a match with a friend and he got mmr and didn’t get kicked. Is there any possible way that I can get my mmr back by any chance?

Hey FahimxXFahim1,

Sorry to hear this happened, we are however unable to reinstate lost mmr.

Can I check does this happen often?

What platform are you playing on?

Originally Posted by aslamkhanx
Game chat is not working. I have tried all the fixes provided to me by the twitter support team. I need it to work.

Hey there,

Sorry to hear you are having trouble with your voice chat not working.

Can I check you have tried the steps mentioned earlier in this thread?

Originally Posted by maximusplebPS4
Hi,

Thanks for your reply. I have tried the above steps and everything seems to be fine on my end

I have also tried connecting my PS4 through a wired connection to my router and I still have the same issue. I have rainbow six on PC as well and it works flawlessly right now. Let me know what else I should try?

Hey there,

Thank you for trying those steps.

In this case I would advise you to ... Read more

Originally Posted by OrnateSoda910
I think I'll take you up on that Ubi-Karl...

I imagine you're getting inundated with posts seeing as a new season was just released, but here's how my first game of the season went lol

Joined an ongoing match, got TK'd while asking someone to put down a reenforcement beside me (I now realize the reinforcements are shared, but still by no means worthy of a TK). So I opt to pay him back, and TK him the next round. I then go on my merry way seeing as the player following me has RFF active from a previous round I was not part of. He proceeds to stand next to me and cook a 'nade while I was distracted, and blows us both up, no consequence to him. So, I decide I'll try it against him next round, and 'nade him. I end up with a 30 m...

Read more

Originally Posted by jreid0035
How can you guys see that multiple people are complaining about similar issues. It’s definitely not a gameplay feature.

Hey there,

As my colleague advised this is working as the team intend but you can voice this using ... Read more

Originally Posted by qt.DarK
Its been happening for a long time now I also have the supported hardware

Hey there,

Sorry to hear this is happening.

Would it first be possible to try these steps?

There are some background applications that are not compatible with Siege. Can I check what applications are closing?

Hey there,

Sorry to hear that you are having this issue.

Do you get any specific error code at all?

This will greatly help us investigate this so thank you in advance!

Originally Posted by FabianRibbe06
When i start siege it says that i dont own the game i and its on a different account even tho im on the right account.. and i cant fix it either.. please help

Hey FabianRibbe06,

Sorry to hear that you are having this trouble.

The error you are getting suggests that your Uplay PC is logged into an account that doesn't own Siege. Do you perhaps own any other Ubisoft accounts that could be currently logged in?

Would it be possible to try restarting your device and logging into Uplay PC fresh? If the game is a Steam edition would it be possible to do the same there?

Any trouble just let us know ...

Originally Posted by Jakeeeee_
I was queuing for a ranked game with my team and my whole team never got put into the match. On Rainbow Six Tracker by TRN it showed all players in the match were connected to the match but we wern't in it. I have tried reconnecting to match but I have been reconnecting for appropriately 18 minutes. If I unqueue I get an abandon penalty and I might loose mmr. My internet connection is good. Just wondering if I could get help with the situation.

Hey there,

Sorry to hear that you are having trouble with connecting to games with your friends.

I would advise in this instance that you and your friends try the steps in ... Read more

Originally Posted by DpressedSoul
After the new update and clean installation I don't seem to be having crashes. Thank you for the help.

This is fantastic to hear DpressedSoul!

If ever we can help in the future just let us know

Originally Posted by seiso.
Have u fixed the issue? I've been having the exact same problem, I also can't create a support case, just says you cannot chat right now, choose a different solution, but there is no different solution. If you get it fixed, pls tell me!

Hey seiso.,

Sorry to hear that you are having trouble.

If you have tried the steps suggested above you can ... Read more

Originally Posted by Ketski..
Thank you for letting me know, I didn't know it if you started a support ticket for Rainbow Six: Siege that it wouldn't be handed straight to someone who knew more about the game and just given to Ubisoft support staff in general.

Completely understand, all support staff are trained on games however there are cases where we need to escalate to a specific game team.

Just let us know if there is anything further we can do here

Originally Posted by Acecard2001
Hi there Raziel,

Thank you for your reply. I tried the command prompt solution and nothing appears to have happened.

In actuality, once I unchecked the "run as administrator box" for rainbow six siege it appears to be working like normal right now. So, for now it's fixed. Uplay runs as an administrator, but Siege doesn't though it seems all good.

Thanks again for your reply and ideas.

Cheers Acecard

Hey there,

This is fantastic to hear, the ideas my colleague suggested may help in the future should this issue ever return.

Thanks you for updating us on what worked also, enjoy your we... Read more

Originally Posted by rebelFPS
I havent played Rainbow Six for a few months and when I booted the game up today someone had changed my avatar and my account was apparently perma banned for cheating. Someone cheated using my account. Is there some way to reaccess my account? Lift the ban?

Hey rebelFPS,

Sorry to hear that this has happened.

We will be more than happy to investigate this but cannot do so over the forums.

If you are able to ... Read more

Originally Posted by ShaIItear
Yes, my other (old) mouse is working fine.

Thank you for confirming, the first thing I would advise is to try the steps in the link disappointingly provided as it does appear there is a work around for this, I would also suggest trying to update your razer drivers

Originally Posted by disappointingly
There is a reported bug with razer mouse polling rates:

...

Read more

Originally Posted by Scorpion125._.
Hello.

Ive been recently coming back to playing siege and i for some reason cannot change me keybinds, if i go to change them it only shows me the scoreboard option and doesnt let me change anything else and if i back out then my entire settings are unsuable so i have to exit and re-enter the settings menu to be able to use it. Ive thought it was because of a computer issue but i have recently got a new computer which is more than capable of running this game and i still have this issue.

Thanks for listening and i hope i can be lead to some kind of fix.

Hey Scorpion125._.,

Sorry to hear you are having this issue.
... Read more

Originally Posted by ClammierAlmond1
Thanks Ubi-Orion! ❤️

You are welcome! I will share your kind words with Ubi-Orion.

Just let us know if we can ever help in the future

Originally Posted by NAMBOGHINI
i got the game digitally

Can I just check, does this now mean your problem is resolved?

Originally Posted by MarioJagrCrosby
I've downloaded the game twice, I've cleaned the cd and I keep getting the installation still in progress bug along with the console sometimes saying the cd cannot be read.

I'm on my third download as we speak.

Backstory, I accidentally deleted the game and ever since then I can't play due to this problem.

Anyone know how to fix this issue?

Hey there,

Sorry to hear you are having this trouble.

Can I I just confirm what platform you are on?

Originally Posted by JayGuards
This has been happening since the release of the season yet they keep releasing patches fixing everything else but this. I have a clip but i can’t submit it on the forums, I think this could maybe help them find out what’s wrong. But i played this game almost everyday for a long time and this season made me stop playing completely because the amount of bugs and ddosers on Xbox is insane now

Hey there,

Really sorry to hear that you are having trouble with this.

You advised you have a video, would it be possible to attach a link to the video by a video sharing site?

This will help us know the best steps to advise ... Read more