UbiExcellent

Warm welcome to the forums, tony_buzzz! I'm very sorry for not getting to your thread until now. Have you continued to notice that your Clan XP hasn't updated over the past few days?

Noxious81: Hey there! I completely understand where you are coming from and am incredibly sorry for the time it has taken our teams to get this issue resolved. I went ahead and reached out to the development team to see if there are any updates that I can share and will update this thread as soon as I've heard back.

DemonKing1528: My apologies for any repetition! In that case, please provide your MSINFO and DxDIAG files to our support team via a support ticket or over social media, as Ubi-Redbeard requested above. This will allow us to take a deeper dive with you on what might be causing this error to occur.

Hi folks! If anyone else is still having issues with launching Anno 1800 on their PC, please make sure to also complete our basic troubleshooting guide for the PC, in addition to the steps my colleague posted above for making sure your ... Read more

@obsoleteeffect Understood, thanks so much for providing this information and footage. I've made sure the teams have both of these at their disposal to be reviewed further.

@lemmie88 Understood! I'll make sure to keep a close eye out for Birna Two-timer. Thanks again for bringing this behavior to our attention.

@azullfr How strange! Thank you for making sure we received these two YouTube links for the report. Currently, the teams are still looking into this issue, but we'll make sure to keep this thread updated with any new information.

Hi CB_espresso and thank you for creating and following up on this thread with the steps you took to resolve this issue! Should anyone else come across this error in the future, I hope your solution works for them as well.

Thank you for reporting this error, jelled! Is this the only location you see this occurring or are there additional spots that are affected?

barryjkirwan: I'm sorry to hear you're still having issues with launching the game after completing these steps. Please make sure you are running Ubisoft Connect with administrator rights. To combat the download error, please run through these steps. Lastly, please confirm if the game or client are installed on different drives.

Rastfarian: Thank you for getting back to us. The teams would like to know the following information if you're able to provide it please:

1. Did the issue occur before the 8.1 hotfix?
2. Does the issue occur on one save only or is it happening on other game saves as well?
3. Are there any screenshots showing in the 'My Documents' folder?
4. Can you try to run the game with administrator rights and check if this error still happens?
5. Do you have any mods loaded?

Hello Lucus.1989, and thank you for reporting this crashing error you're facing. If reinstalling the game hasn't resolved this issue for you, please also complete the rest of the steps outlined in this FAQ, then let us know if the same error message pops up.

Snooker1985RI: Thanks for updating this thread with your results! I'm glad to hear that after fixing these damaged files, you were able to locate the game files and launch the game successfully.

If anyone else is still having issues with this, please make sure to verify the game files.

Hi uncleseano, and apologies for the wait! If possible, please send over footage showing that you've researched all Major Discoveries at least once, so I can review this further.

@kennyannydenny Thanks so much for the report! I've provided this image and information to the teams to be reviewed further.

@kennyannydenny Thanks so much for the report! I've provided this image and information to the teams to be reviewed further.

@kennyannydenny Thanks so much for the report! I've provided this image and information to the teams to be reviewed further.

Hi there, @ObsoleteEffect & @MicHaeL_MonStaR. Thanks for bringing this issue up regarding the ability previews being fast forwarded. Would either of you be able to submit a YouTube link here which shows this?

@verybigcinema Warm welcome to the forums! Thank you for letting us know what you've already tried in addition to letting us know how you've contacted our Support teams. Did you receive a support case number with your Twitter conversation? If so, please share that case number with me, so I can pull up the details on my end.

Hey there, and thanks for sharing these screenshots with us. Have you seen any other characters with a doppelganger, or is it just Birna Two-timer?