UbiExcellent

Hello Rantala1337! I apologize for the difficulties caused while trying to link your Twitch account to your Ubisoft account. It looks like you have a Twitch account already linked, however, if this is not the correct account, I'd recommend unlinking this Twitch account from the Account Management page, then linking the correct account from the Drops website.

Thanks for reporting this issue, gmatessi! Did this happen on multiple occasions, or just the once? If this is reoccurring, please let me know of any steps you've taken to reproduce this error, and send over a video clip that demonstrates the issue.

Hi R.AssassinBear! Thanks for sharing this bug with us and welcome to the forums. Has this happened again since your last post? Furthermore, did this also impact your friends?

Hello ChillGiver! Welcome to the forums. I'm sorry to see you've encountered this error upon launch. Please make sure your PC meets the system requirements, then update your graphics card drivers (... Read more

Hey Untitl3dDoc! I'm sorry to hear about this crashing error you've been experiencing lately, but I appreciate you getting in touch about it here on the forums. Welcome! Please try running Uplay as Admin to see if this helps. Should the error persist, I would also recommend going through our basic PC troubleshooting guide, since these st... Read more

Hello TreFast! We haven't announced a release date yet, but please keep an eye on the game's official website for more information.

I'm sorry to hear this issue is still preventing you from playing the game, KamioncinoCiutt. Have you updated Windows recently? Some players have found that updating Windows has resolved this error for them. If not, please give this a try.

Hey guys! I'm sorry to hear justinurbutt's fix didn't resolve the issue for you all. Please make sure you have the latest version of Windows installed, and have gone through the rest of the steps listed in our basic PC guide. I'd also make sure you have disabled background applications as that guide suggests, since this may also be preventing the game from launching properly.

Hi Worgmania! I appreciate you reporting this crashing issue, though I do apologize for the annoyance caused by this. Do you notice the crashing occurring after any specific in-game action is taken? Please also go through our basic PC troubleshooting guide to see if the steps there help resolve this error.

Hi folks! If you are still encountering this error after updating your graphics card drivers and reinstalling the game, please submit your MSINFO and DXDIAG files to our Support Team, then share your case numbers here. Thank you!

Hello LIDL_Labo5! Welcome to the forums. Please click on the 'news' tab within the Uplay client to resolve this error.

Glad to hear it, ZSaphireZRLD! Please do keep in touch if you start to encounter this issue again.

Hey keyanrazi! Our teams have made a forum post about this error. Please give the steps listed there a try, then let us know if the error persists.

Flaym.: Can you please try restarting the Uplay client to see if that activates the game for you?

Welcome to the forums, M9x3mos! Thanks for sharing what fixed this issue for you.

Welcome to the forums, NotGuhty! Please make sure you have clicked on the 'News' tab within the Uplay client to redeem the game.

Hi bubbleman5! Thanks for sharing this information with us regarding this freezing error. Would you be able to send over a video clip showing this happening? Also, I'd recommend completing our basic PC guide to troubleshoot this issue further.

Hey guys! Thanks for reporting this crashing issue. Please make sure you meet the system requirements, then go through our basic troubleshooting guide.

Hi IPQow! I'm sorry to hear about this freezing error you've encountered recently. Are you able to send over a video clip showing this error occurring?

Originally Posted by justinurbutt
Hello everyone,
I just spent a fair amount of time troubleshooting this issue on my PC and this worked for me: I have an NVIDIA GEFORCE 960M and am running Windows 10. In order to fix it first I had to update my Windows to the current version. Next I had to update my graphics card (the Nvidia). In order to do this I had to download it manually from the Nvidia website because the automatic update search was not working. On their website go to drivers then search for your driver in the drop down menus. Mine was hard to find but if you go to "device manager" on your computer, double click "display adapters" you should find your graphics card there. So find your graphics card on the website and manually download the update. Nvidia recentl...

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