UbiExcellent

UbiExcellent



07 Jul

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    UbiExcellent on Support Forums - Thread - Direct
Thank you! If possible, please upload a fresh copy of your MSINFO to your support ticket, but as an NFO file, then let me know here once you've done that.
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    UbiExcellent on Support Forums - Thread - Direct
This video is perfect, thank you again for bringing this to our attention, bubbleman5! I've notified the appropriate teams of this issue, so they can investigate further.
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    UbiExcellent on Support Forums - Thread - Direct
Hey jibbajab2! I appreciate you reporting this connectivity error you're facing and want to welcome you to the forums! In order to troubleshoot this issue further, please run through our dedicated connection guide. If you continue to run into this error after completing these steps, please create a support ticket and upload the following files to your t... Read more
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    UbiExcellent on Support Forums - Thread - Direct
Hello and many warm welcomes to the forums, jijigri! I'm delighted to hear that you've enjoyed playing Hyper Space, but I do apologize for the frustration caused by these random crashes. Do you ever see any error messages when this happens? In order to troubleshoot this issue further, please complete any steps you haven't already that are listed in our PC guide. These should ensure your PC is running as optimally as it can be. However, if you continue to experience crashes after completing these steps, please ... Read more
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    UbiExcellent on Support Forums - Thread - Direct
Hi folks! Our teams are looking into this error at the moment and apologize for any inconvenience caused. In the meantime, please make sure you have completed the steps outlined in our PC troubleshooting guide, especially the part about disabling background applications such as Discord. Many thanks to those that shared what worked for them!
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    UbiExcellent on Support Forums - Thread - Direct
Originally Posted by omniblades
Hi will any of the technical supports look at this? A lot are having the same issue including me but it has been ignored by Ubisoft support.

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    UbiExcellent on Support Forums - Thread - Direct
Hello and many warm welcomes to the both of you! Thanks for sharing these steps, AsQuickAsWeCan.

06 Jul

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    UbiExcellent on Support Forums - Thread - Direct
Thanks for sharing your components with us, applesauce855! Were you able to perform a clean installation of your graphics card drivers? If so, I would also suggest running through the rest of our basic PC troubleshooting guide to see if these steps help as well.
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    UbiExcellent on Support Forums - Thread - Direct
I can definitely see how this would be problematic. Thank you for reporting this, rahketfodder! Do you happen to have any videos showing this happening?
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    UbiExcellent on Support Forums - Thread - Direct
Hey matttheazn! I sincerely appreciate you reporting this issue with your mouse no longer tracking after you release the right mouse button. Also, welcome to the forums! Have you continued to experience this issue since your original post? If so, please make sure your drivers have been updated, including any drivers you have for your mouse. I'd also recommend running Uplay as Admin to ensure the application has full rights to run properly. Please let me know how this goes.
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    UbiExcellent on Support Forums - Thread - Direct
Awesome news, thanks for keeping in touch about this! Happy gaming, Kriexy!
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    UbiExcellent on Support Forums - Thread - Direct
Hi IDefay and welcome to the forums! Please make sure you have clicked on the 'news' tab within the Uplay client to access the game. You'll then want to click on the Hyper Scape banner near the top of the page in order to start downloading the game. If you continue to run into this 17017 error, please send us a screenshot, so we can look into this further.
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    UbiExcellent on Support Forums - Thread - Direct
I appreciate you sharing this fix with us, DDoughBoi! Happy gaming!
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    UbiExcellent on Support Forums - Thread - Direct
Thank you for reporting this bug to us, ArdentKingsman! I've forwarded this report to our dedicated teams and hope you've had a fun time playing Hyper Scape in the meantime.
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    UbiExcellent on Support Forums - Thread - Direct
Welcome to the forums, Bichigow88! I apologize for the continued difficulties caused by this connection error. In order to look into this issue further, please create a support ticket then share your case number here.
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    UbiExcellent on Support Forums - Thread - Direct
Thank you very much for bringing this issue to our attention and for sharing what you did to fix it, shotgunner55! I hope you've continued to enjoy playing Hyper Scape.
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    UbiExcellent on Support Forums - Thread - Direct
Originally Posted by DDoughBoi
I was just dealing with this same issue and I found the fix for it:

I see you have your resolution scaling set. You need to make sure you don't have it set to 'Fixed 100%', rather set it on 'Dynamic 25%-100%'.

All of your problems will go away and your FPS will be back to normal. In my case, mine was near 30-40 FPS and when I fixed this single setting it brought it back up to 130-140 FPS.
Thanks for sharing this workaround with us, DDoughBoi!

Hello and welcome to the forums, der_echte_loewe! Are you using one monitor when you run into this issue, or do you have multiple?
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    UbiExcellent on Support Forums - Thread - Direct
Hello IlllllIlIIlilll and welcome to the forums! I'm very sorry for the frustration caused by this error, but I do appreciate you letting us know what steps you've already tried to troubleshoot this issue further. Please create a support ticket with our Technical Support team, then attach your MSINFO and DXDIAG files to your case and share your case number with us ... Read more
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    UbiExcellent on Support Forums - Thread - Direct
Hello and welcome to the forums, DbombOhWait! Thanks for sharing this clip with us. Do you recall what happened right before you were put into the third person perspective?
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    UbiExcellent on Support Forums - Thread - Direct
Originally Posted by Worgmania
Fixed the issue of the flickering by disabling Privacy Control in Shadowplay.

Screenshot:
https://imgur.com/uZC6hBa

But i found a new bug. Sometimes the map is despawned in some areas and you even get the damage like u would in an ongoing game.
https://streamable.com/nezfu7...
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