UbiExcellent

It's our sincere pleasure, though I do apologize for the inconvenience caused in the meantime. Thank you for reporting this to us!

At this time, we do not have this information. However, definitely keep a close eye on the game's official website for updates!

Hi folks! For those of you still running into this issue, please check out our dedicated forum post regarding this error. Please also make sure you have also installed the latest version of Windows, as we've received reports that this can also cause this error to... Read more

ALIREZA.2002: Support doesn't have specifics, but our teams do hope to have this resolved in the future.

I'm very sorry about that, ALIREZA.2002. Please make sure you have the latest version of Windows installed as well, since I've seen a few players mention that updating their operating system resolved this error for them. Following that, I'd recommend sending us your MsInfo and DxDiag files, so we can look into this further with... Read more

Originally Posted by Breach229
all i did was google nvidia vulkan driver download and put my graphics card in and downloaded the driver along with geforce experiance and boom that was it. no issues now. happy gaming yall. hope it helps.

I'm glad to hear this fixed the error for you, Breach229!

Originally Posted by ALIREZA.2002
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Hello and thank you for getting in touch with us about this crashing error, TWITCH_xlowar. I deeply apologize for the difficulties caused thus far. Do you see any error messages after you launch the game? Additionally, when you look at your Task Manager, does the game show as launched and running?

Hi Dexito. and Not_Stethan! Thanks for checking out the forums and for giving these steps a try. I'm sorry to hear that none of the listed steps resolved the error for either one of you. However, please rest assured that I've reported this issue to our dedicated teams for further investigation.

I'm glad to hear this resolved the issue for you, Eclipse3xs!

Welcome to the forums, punktr35! Have you completed our basic PC troubleshooting guide listed above?

I appreciate you getting back in touch with us with that information and have forwarded this report to our dedicated teams. My sincerest apologies for the inconvenience caused in the meantime!

If you haven't already, I would also suggest making sure you have the latest version of Windows installed.

Welcome to the forums, D.Starfox! I appreciate you sharing what fixed this issue for you.

I'm sorry to hear these issues are still preventing you from playing, BarcodeUser. Please create a support ticket and upload your MsInfo and DxDiag files, then share your case number here.

I'm sorry to hear these steps didn't resolve the error for you, oxskazaxo! To confirm, does the Task Manager say that Hyper Scape is running with 0% CPU usage when this happens?

Hi guys! Welcome to the forums! Thanks for continuing to add to this thread. Our teams are looking into this issue and hope to find a solution for you all soon. In the meantime, please turn off Monitor duplication in the Windows Display setting to see if this fixes the issue for you.

Thanks for keeping in touch about this issue. Would you be able to share a screenshot or short video clip with us, so we can look into this issue further with you?

I appreciate you sending over those images! I've shared this report with our dedicated teams and hope you continue to enjoy playing Hyper Scape in the meantime.

I apologize for the continued frustration caused by this crashing issue, folks!

Would you both be able to submit your MSINFO and DXDIAG files via a Support ticket to our teams, so we can look into this further? Please add your case numbers here once you've made these tickets.

EDIT: So our teams can look into this further, please provide the followin... Read more

Thank you for giving those steps a try, n00bstah! I've reported this issue to our investigating teams. In the meantime, please create a support ticket and upload your MsInfo and DxDiag files to it, so we can look those over. Once that has been done, please post your case number here.

I'm sorry to hear those steps didn't resolve this issue for you. Would you be able to send over a short video clip showing this happening?

Thanks for following up with us, Edisondario-As! I do apologize for the inconvenience caused while our teams look into this issue.