UbiKoality

Hey hippiechicken2! My apologies for this inconvenience. Can you please confirm which platform you're receiving this message on?

Hello yukamagic17! I'm truly sorry to hear about your negative experience with Rainbow Six Siege as of late. I completely understand how frustrating it can be to encounter the issues you mentioned, so I deeply apologize for that inconvenience. Console players used to be able to change their datacenter for Siege, but this was an unintended feature and, ultimately, a bug. Nonetheless, I can still pass your comments along for further review. I would also advise sharing them on the official Feedback subforums, as this will allow for better visibility from the team.

Aside from that, I would suggest completing our ... Read more

Hi there, Fatboyfrommars! My apologies for the inconvenience this may have caused. Thank you for providing those images! Would you be able to provide another one showing the item as locked for you? Thanks!

B1G_A1AN: Thank you so much for elaborating further for us! I understand what you mean when saying it's easy for people to return and continue abusing this issue after a short temporary sanction is over. To provide some insight, in a past season the team actually introduced longer abandonment penalties that greatly increased over time. However, this ultimately negatively affected players who may have inadvertently been disconnected from the game due to internet conflicts, etc. I wanted to bring this up to show that the team has considered the thoughts you shared, but it is also important to them that we don't discourage innocent players from getting into the game.

Nonetheless, I can certainly share your comments with the relevant team. I would also be glad to gather some additional information to ensure this gets reported! Do multiple people from the opposing team leave the match, or just one? Do you notice this occurring moreso at a specific point within the ... Read more

Hello Beasteed and ascenxd! I'm sorry to hear about this frustrating ordeal you both encountered in Rainbow Six Siege. Please keep in mind that Support is not able to adjust rank or restore lost ranked points, but I'd be happy to get this reported for you. After each match, did you see a message saying, "Please wait, synchronizing data" or something similar?

Hi Beasteed and ascenxd! I actually just replied to both of you in your separate post here.

Hi RaiderKnight15! I deeply apologize for any inconvenience or frustration that this may have caused. I can certainly forward your comments on this to the relevant team, but I would also suggest sharing your thoughts on the official Feedback subforums. This allows for better visibility overall from our dedicated agents who handle player feedback!

However, do you frequently experience these disconnects? Have you ever received any error codes or messages before/after they happen?

Hello there, Yousifkhhj. I'm terribly sorry to hear about the sanction that has been placed on your account in Rainbow Six Siege. Please head over to support.ubi.com to submit an official ban appeal. Our team there will investigate your case and your account, then let you know once a decision regarding the sanction has been made. Please keep in mind that our team's decision is final and cannot be overturned. Once you've created your case, please let me know your reference number. Thank you for your patience in the meantime!

Hello wolverine0899 and BurstPanther! I can completely understand your frustration and disappointment here, and I truly apologize for the inconvenience. I can certainly forward your comments on this topic to the relevant team(s) for further review. However, I would ultimately suggest sharing them on the official Feedback subforums for Siege. Doing so will allow for better visibility from our teams who focus solely on reviewing and implenting feedback from our players.

Hello there, Onyx_Spartan! Thank you for taking the time to write this post and include so much detail. While I am glad to hear that you enjoy Siege and like playing it with your friends, I'm incredibly sorry to hear about the issue(s) that have plagued your former positive experience with the game. Your feelings of disappointment are completely understandable here, especially considering the impact this has on your overall gameplay! With that being said, I can certainly get this instance reported for you.

Before doing so, please be sure that you have completed our connectivity troubleshooting guide in full. Doing so will ensure that nothing is blocking or interrupting your connection to the game's online services. O... Read more

Hi UscPalermo1900! I apologize for any frustration or inconvenience that may have been caused by this situation in Rainbow Six Siege. Just to clarify, did some players from the opposing team leave then join back? I understand that you lost more ELO than normal, I am just wanting to confirm whether anyone left and/or rejoined before forwarding this report!

guest-u1mOqkjR: I'm sorry to hear about this! When your game was crashing and freezing, did you exit out of the match completely before joining back during the final round?

Hi xiDuxc! Any time that a player disconnects from a match, even inadvertently, they receive a temporary ban along with a renown/rank penalty. Since this system is controlled automatically in-game and not by Support, we are not able to adjust rank, restore lost ranked points, or revert penalties of any kind. More details can be found here. My apologies for the inconvenience or frustration this caused!

Hey there, eurichard! I'm sorry to hear that you've been running into this error. For starters, try verifying the game's files in Steam. This will replace any missing or corrupted files that could potentially be causing issues. If that doesn't help, can you please grab a screenshot of the error message for me? Also, did this just pop up today or has it been a problem for some time now? Thank you!

@allions I'm terribly sorry to hear that you're experiencing problems with this core challenge for Assassin's Creed Valhalla! This has been reported to the development team, and I've included your account details in that report. In the meantime, please keep an eye out here for updates as they become available. Thank you for your patience!

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Hi PandaMcBoss109! I'm sorry to hear that you've been running into this problem when playing Rainbow Six Siege. It sounds incredibly exhausting to deal with, so I apologize for the inconvenience. Moving forward, I would first suggest clearing your Xbox's cache. Although you've reinstalled the game itself, clearing your console's cache would be a great step to try due to the amount of data it can hold. To do this, unplug your Xbox from the wall, wait at least two minutes, then plug it back in and restart your game.

If that doesn't help, would you be able to grab a video exhibiting this bug? A similar issue has been reported to the team, and having a video will allow me to determine if it is the same one. This evidence is also very helpful for the team to have when investigating bugs and glitches!

Hello there! I apologize for the inconvenience or confusion that this may have caused. You can find Rainbow Six Siege on this list of Xbox Enhanced Games to see what improved features it has for the next-gen Xbox consoles!

Hi MoldyyFrick! I'm extremely sorry to hear about the various issues you've been encountering in Rainbow Six Siege. They all sound incredibly exhausting to deal with, especially so frequently, so I apologize for the inconvenience that's been caused. I'd be more than happy to look into each problem with you!

1. In regards to the ADS bug, does it sound similar to this report? If so, please be sure to contribut... Read more

Hey YeahThatsLife.! I'm incredibly sorry to hear that you received an abandonment penalty in Rainbow Six Siege. I know how frustrating these can be to deal with, so I truly apologize for the inconvenience. Please keep in mind that Support is not able to adjust rank, restore lost ranked points, or revert penalties of any kind. However, I can certainly get this reported for you. In your post, you had stated that you were queuing up for a match when you received this error. Does that mean you hadn't actually joined a match yet? Also, did you previously leave any other matches or exit the queue for one?

Hey LoveDaLlamas.Xd! I'm sorry to hear that you've been experiencing issues with the voice chat in Rainbow Six Siege. Considering how important this feature is in-game, I'm sure this has been quite the inconvenience. For starters, I would suggest going through this support article if you haven't done so already. It provides steps to go through when voice chat isn't working properly. Additionally, there's a post ... Read more

Hey there! I'm sorry to hear that both of you have been running into this error code in Rainbow Six Siege. This issue has been forwarded to the relevant teams, and I've included both of your reports for review. In the meantime, please first try clearing your Xbox's cache. You can do this by unplugging your console from the wall, waiting at least two minutes, then plugging it back in and restarting your game. Additionally, it would be beneficial to go through our connectivity troubleshooting guide in full.

As for your loadouts resetting, Chick3n.exe, please try following ... Read more