UbiKoality

Hello BattleMaster23! I'm sorry to hear that you haven't been able to interact with this crate in The Division 2, and I apologize for the inconvenience. I've reported your information, the details in your post, and the screenshots to the relevant team for further review. Thank you for including those for me! Have you experienced this anywhere else in-game, or is this the only occurrence you've encountered thus far?

Hi yyyar_! I greatly apologize for the annoyance that may have been caused by this issue you've noticed in The Division 2. Your disappointment is completely understandable! With that being said, would you be able to grab videos exhibiting this? I would be more than happy to ensure that they get reported to the relevant team(s). You can also upload them in a case at support.ubi.com, as this will allow for more detailed documentation in our system!

Hey MrStealUrGirl1! My apologies for any inconvenience caused. Are you trying to complete an objective for a mission? Also, where are you located specifically in-game?

Hey Dylohs! I'm extremely sorry to hear about this. After a match, do you see any messages such as "synchronizing data", or anything similar? Also, when did you first notice this?

Hello erc1674 and NINJAFLeX.eXo! I'm truly sorry for the inconvenience that has been caused by the FPS issues in Rainbow Six Siege. Considering the impact that performance problems like this can have on your overall gameplay experience, I can completely understand your frustration here. In your shoes, I would feel exactly the same. I also apologize for the disappointment that may have been caused by our team throughout this whole ordeal. It is justifiable why you would want to have more visibility on such an impacting issue, and I'm sorry that the lack of visibility has ultimately made you feel as if you aren't cared about.

When it comes to the investigation processes of the development team(s), I'm afraid there are policies in place that may prevent us from providing all the details players would like to see. On top of that, Support does not receive any information pertaining to possible patches until they are released and have no further information i... Read more

UnProVen_: I apologize for any additional annoyance that may have been caused by my comment! I will try to address your questions to the best of my ability. As stated in this post, the team is aware of performance issues, including FPS inconsistencies, following the Y6S1.1 patch. Updates regarding the issue will be posted on the ... Read more

Hi UnProVen_! I greatly apologize for the inconvenience that may have been caused by the service issues you mentioned. Are you seeing any specific error codes or messages? When did you first notice this happening?

Hello iKiNgZ_PT! I'm extremely sorry to hear that you've been having trouble loading up Rainbow Six Siege. I'm sure this has been annoying to deal with, especially since your friends aren't experiencing the problem themselves and it's ultimately preventing you from playing the game. Moving forward, I would first suggest rebuilding your console's database. You can find those steps here! That process acts like a computer disk defragmenter and will not affect your save data, so it would be great to try in this case to see if it helps get the game loaded up. It would also be worthwhile to complete the other steps in the article linked above! ... Read more

Hi UnProVen_! I actually just responded to your separate post here with more details. Although I am not part of the development team, investigations on complex in-game issues can take time -- especially when they affect such a large amount of the game's playerbase. There may not be daily updates on the issue, but that doesn't mean it isn't a priority for the team and isn't actively being investigated. However, I do certainly understand your desire for more visibility on the issue and have forwarded your comment/question to the team!

Hey there, ghaith.kk! I'm truly sorry for any inconvenience or annoyance that may have been caused by the FPS issues in Rainbow Six Siege. As stated in this post, the team is investigating the performance issues following the Y6S1.1 update. In the meantime, please continue checking the ... Read more

Hey RPVevil! I'm truly sorry for the inconvenience or frustration that may have been caused by the FPS issues you've experienced in Rainbow Six Siege. As stated in this tweet from the team, the reported performance problems following the Y6S1.1 patch are being investigated at this time. Please keep an eye on the ... Read more

Hi Chungus4mongus! I'm sorry to hear that you're having trouble creating a case in our support portal. I would first suggest completing our web browser troubleshooting guide, as these steps typically help when our sites aren't working properly. You can also try using your phone while connected to mobile data instead of wifi. Aside from that, you can always contact our team on Facebook or ... Read more

Hey Jwill_10! I'm sorry to hear about your missing Twitch drops. At this point, I would strongly suggest creating a case at support.ubi.com so that our team there can investigate this further. I'm not able to discuss specific account-related matters over the forums, which is what the investigation for this issue would require. Our team will gladly help get to the bottom of this with you!

Hello there! I deeply apologize if you've been experiencing constant crashes in The Division 2. I'm also truly sorry for the frustration and disappointment you've experienced as a result, though your feelings are completely valid. I would be just as annoyed if I wasn't able to fully enjoy a game I had spent money on. With that being said, have you tried to complete any troubleshooting to see if those steps make any improvements with the crashing? Although I understand you shouldn't have to troubleshoot every time you want to play a game, it would still be good to complete in this case to see if it helps. Additionally, you can always upload your MSinfo file in a case at ... Read more

Hi DOGGIE_BEAR! I'm afraid that these digital purchases are final and cannot be reverted or refunded, as stated here. My apologies for the inconvenience that this may cause, but I do hope you enjoy the game and your rewards!

Hey Phillyfool and srmoneda2015! I deeply apologize for the inconvenience or annoyance that may have been caused by this issue in The Division 2. Phillyfool, have you been trying to unlock the Gunner specialization using the credits you purchased, but you're already seeing it as "owned" and therefore cannot unlock it? If so, please know that this is under investigation by the development team. If this is not the issue you're experiencing, please provide screenshots of the specialization showing as locked even after purchasing it in a case at suppor... Read more

Hey cutla! I'm sorry to hear that you've been having trouble accessing this mission in The Division 2. Can you please provide screenshots showing the NPC missing along with your exact location on the map? You can include them in your next comment, or you can upload them in a case at support.ubi.com in case a member on the forums cannot respond in a timely manner. Thank you for your patience!

Hey TheBosn! My apologies for any inconvenience or annoyance that may have been caused by this in The Division 2. I'm afraid I'm unable to clearly view the images you included with your post! With that being said, can you please create a ticket at support.ubi.com and upload them there? Our technical team can certainly continue investigating this with you from there! You can let me know your case number once it has been created. ... Read more

@ChimamireNoHana @dorestes Hi there! I apologize for any negative affect that these issues may have had on your gameplay experience in Assassin's Creed Valhalla. Thank you...

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@ChimamireNoHana @dorestes Hi there! I apologize for any negative affect that these issues may have had on your gameplay experience in Assassin's Creed Valhalla. Thank you...

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