UbiKoality

@axlslak23 @Dect420 Hi there! I apologize for the inconvenience or frustration that this may have caused you. I would be glad to gather some additional information from you to ge...

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@axlslak23 @Dect420 Hi there! I apologize for the inconvenience or frustration that this may have caused you. I would be glad to gather some additional information from you to ge...

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@Kennyannydenny Hi there! I'm sorry to hear that you encountered this bug in Assassin's Creed Valhalla. Thank you for the images and additional details, I can certainly get this reported! Have you experienced any other problems with this quest or other in-game objectives?

@Kennyannydenny Hi there! I'm sorry to hear that you encountered this bug in Assassin's Creed Valhalla. Thank you for the images and additional details, I can certainly get this reported! Have you experienced any other problems with this quest or other in-game objectives?

@Kennyannydenny Hi there! I'm sorry to hear that you encountered this bug in Assassin's Creed Valhalla. Thank you for the images and additional details, I can certainly get this reported! Have you experienced any other problems with this quest or other in-game objectives?

Hi DementedProdigy! I apologize for any inconvenience that this may have caused you. Thank you for providing this detail regarding the missing content! My first recommendation would be to rebuild your console's database. This process acts like a computer disk defragmenter and will not affect your save data, so it's a great process to try to see if it helps resolve the CE error code you mentioned. If that does not help and you do not see anything ... Read more

Hey BigBun999! I apologize for the inconvenience or frustration that this may cause you in-game. Native KBM support is disabled for Rainbow Six Siege. There is nothing further that can be done on our end. However, please feel free to share your suggestions and comments on the official Feedback subforums for Siege. This will allow for better visibility from the team. Thank you!

Hi MealyAtom98! I apologize for the inconvenience this may have caused. If you once owned this content and have noticed that it recently went missing, please be sure to reach out to our support team at support.ubi.com. I am not able to discuss personal account matters over the forums without verifying ownership, so contacting our team would be the best route moving forward. Opening a case will allow our team to verify your ownership, investigate your account more in-depth, and figure out what the problem here may be. They would be more than happy to help! ... Read more

Hi there, youssef36khaled! My apologies for any inconvenience that this may have caused. Did you receive a temporary ban on your account? Or, are you having other issues with the Battle Pass? I'm sorry for my confusion, I am just wanting to make sure that I understand everything correctly.

Hey there, cJxson. I sincerely apologize for the inconvenience or frustration that may have been caused by the ranked charm feature in Rainbow Six Siege. While we understand the desire to obtain earlier seasonal rank charms, Customer Support is only be able to investigate the previous season due to our limited tools and services. I understand how disheartening this can be for players, and I'm sorry once again for the inconvenience. Moving forward, I would advise sharing your suggestions and other comments on the official Feedback subforums for Siege. This will allow for better visibility from the team that solely reviews player feedback! Thank you for your patience and understanding.

Hey there, maxona0305! I'm terribly sorry to hear that you're experiencing this error code when trying to play Rainbow Six Siege. I would strongly suggest completing our connectivity troubleshooting guide in full, including port forwarding. Although that guide is directed to PS4 platforms, I would still recommend completing it. Doing so will ensure that your connection to the game's online services is not being blocked or interrupted. Having an optimized connection will help to get this error resolved. However, if you do not notice any improvements after completing those steps, please create a ticket at ... Read more

Hi there, urNVSafsGirl! I'm very sorry to hear that you've been having trouble with your mic in Rainbow Six Siege. Voice chat can be a huge part of Siege, so I understand that this can be frustrating. For starters, please try clearing your console's cache. You can do this by unplugging your Xbox from the wall, waiting at least two minutes, then plugging it back in and restarting your game. Due to the amount of data your cache can hold, it can sometimes get bogged down and lead to various technical problems and even bugs. It's good to intermittently clear it with that being said!

Aside from that, and the other steps in our Xbox troubleshooting guide, I would strongly suggest creating a ticket at ... Read more

Hi there, Fearlisha09! I apologize for the confusion this may have caused. You may be experiencing this error because the TTS is not open yet. Once it becomes open to everyone, you should be able to download and play it with no errors or issues. Please keep an eye on the official Twitter page for Siege for updates on when the new TTS patch comes out. If you continue experiencing issues, do not hesitate to create a ticket at ... Read more

Hi Scubadoss! I'm sorry to hear that this happened, and I apologize for the inconvenience. Prior to this match, did you leave or disconnect from any other ranked matches?

Hi there, rangerJack34! My apologies for any inconvenience or frustration that this may have caused you. Although you did purchase the game, you activated it under another account. It is not possible to purchase and activate a game under one account, then continue to use it under various separate accounts. That explains why you're receiving an error regarding your ownership. Moving forward, you will need to login to the Ubisoft account that the game was initially registered under. Then, please contact our team at support.ubi.com, ... Read more

Hi there, Sk3leton95! I'm very sorry to hear that you experienced a power outage while playing Rainbow Six Siege. However, I'm afraid that Support is not able to remove or revert these penalties. We also are not able to adjust rank or restore lost ranked points. I sincerely apologize for the inconvenience or frustration that this may have caused!

Hey there, X_Lukgamer_X! I'm terribly sorry to hear that you haven't received your credits in Rainbow Six Siege. After further review of your ticket (#14159852), I am seeing that the team requested some additional information for you. Please login to support.ubi.com to check what they're needing from you, so that they can continue investigating this further. Thank you for your continued patience in the meantime!

Hey there, Ari.Neighbor! I'm sorry to hear about these extended waiting times you've experienced in Rainbow Six Siege. To answer your assumption, Siege supports cross-generation play, meaning that you should be able to connect with others playing on the same family of consoles. If you have already tried completing our connectivity troubleshooting guide in full, please create a ticket ... Read more

Hi there, CaelZan! I apologize for the inconvenience that this may have caused you. Regarding the connection issues, please complete our connectivity troubleshooting guide in full -- including port forwarding. Doing so will ensure that your connection to the game's online services is not being blocked or interrupted. Having an optimized connection will help to resolve and prevent the disconnects you may have experienced. As for being replaced in your ranked match, have you experienced this before? Also, were you able to grab video evidence of this happening?

@jonmango Understood, thank you so much for the clarification! For final confirmation, you were able to pledge to Hamtunscire, but no quest was added to your quest log which is why you cannot progress in the story? Please correct me if I'm still mistaken! It's important to be detailed and specific when reporting to the team, so I'm wanting to make sure I understand. If you're...

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