UbiKoality

Hey GardenofEden91! I'm sorry to hear that you're experiencing this problem in Rainbow Six Siege. When did you start experiencing this? What game mode did you play last before you noticed your loadouts had reset? Can you please complete the steps listed here? Although you may not be receiving that specific error, those steps have helped to resolve the same loadout reset problem for other players in the past. You can let me know the results, or you can always ... Read more

Hi Squattangent0! I'm sorry to hear about the problems you have been experiencing in Rainbow Six Siege. My first recommendation would be to clear the cache on your Xbox. Due to the amount of data your cache can hold, it can sometimes get bogged down and lead to various in-game issues. To clear your cache, please unplug the console from the wall, wait at least two minutes, then plug it back in and restart your game. If you continue to notice these problems, I would suggest completing our connectivity troubleshooting guide in full. By suggesting this, I am not meaning to place blame solely on your internet. These steps actually tend to help improve and optimize the connection between our online services, so they'd be great to try ... Read more

Hi TimeToGetPwnd! First, please be advised that I've removed some details from your original post to uphold and maintain your account security. Second, please be advised that it is not possible to manually change the datacenter in Rainbow Six Siege on consoles. I apologize for any inconvenience this may cause! Please feel free to direct any further comments or opinions on this to the official Feedback subforums. This will allow for better visibility from our teams. Thank you!

No worries, captain_vanny! Thank you for letting me know. captain_tuiga, I've had the Test Server added to your account. You should now be able to download and access it! Please let me know if you run into any other problems.

Hey Black_tiger20! My apologies for this inconvenience. What's the username for the account missing the TS? I'm not finding anything for the account you posted with.

Hi alKs77! I'm seeing that you did redeem the booster and that it was added to your account recently. If you are still missing it at this time, please start by verifying the game's files in Steam. Doing so will replace any missing or corrupted game files that could potentially be causing this. If verifying the files, or the other steps in our technical troubleshooting guide, do... Read more

Hi DANIEL-BEST! My apologies for this inconvenience. This could be the result of the transition from Ubisoft Club to Ubisoft Connect, but it is tough to say for sure in this case. You had mentioned changing your connected PS4 account, does this mean you logged into a separate PSN account that also has Siege on it and noticed that you didn't have the skins unlocked? Or, did you link a separate PSN account to your Ubisoft account and noticed the skins were missing? I apologize for my confusion, just wanting to make sure I understand the situation!

Please keep in mind you can always reach out to our team at ... Read more

Hi Oi.Black.Rubber! My apologies for any inconvenience or annoyance that this may have caused. When did you first notice this? Also, when you say it happens to everyone in your group, does that mean they also notice this on their end?

Hey there, NotTehBest! I'm sorry to hear about the problems you have been experiencing with voice chat in Rainbow Six Siege. I'm sure this has been both exhausting and annoying to deal with, especially considering how big of a part voice chat plays in the game itself. Moving forward, I would strongly suggest completing all the steps listed in our technical troubleshooting guide if you haven't done so already. Those steps are quick to complete and tend to resolve various technical problems, improve game performance, and can even help correct bugs. Additionally, please complete the steps in ... Read more

Hi there, Colr-_-! You should be able to change your username on Thursday, March 18th.

@Kennyannydenny Hey there! I'm sorry for any annoyance that this visual glitch in Assassin's Creed Valhalla may have caused you. Thank you so much for including pictures of the issue! Moving forward, have you tried clearing your Xbox's cache to see if that corrects this? To clear your cache, please unplug your console from the wall, wait at least two minutes, then plug it back in and restart your game. If that doesn't help, can you let me know when you first noticed this problem (after a specific Title Update, etc.)? Please keep in mind that you can also always reach out to ...

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Hi captain_vanny! My apologies for this inconvenience. Please have your friend create a separate post on the forums from his account to have the test server added. Or, he can reach out to our team at support.ubi.com. Thank you!

No problem! I'm glad to hear that everything is in motion now.

Hey ace.lol! You should be able to change your username again on Tuesday, March 16th.

Hello there! I apologize for any inconvenience that may have been caused in Rainbow Six Siege. Can you please clarify the problem at hand? I would be glad to provide further assistance with more details.

Hello dougstar08! I'm truly sorry to hear that you've been having trouble playing Rainbow Six Siege due to this error. You mentioned reinstalling Windows, have you tried reinstalling Ubisoft Connect, Steam, and the game? Removing these programs and all their related files before reinstalling would be good to try to see if that helps resolve the error. When reinstalling, please make sure that the clients and Siege are on the same... Read more

You're very welcome! Happy gaming.

Hey there, tannerbro21. I'm sorry to hear about the permanent sanction that has been placed on your account. Thank you for setting up 2-factor authentication and taking the right measures to further secure your account! Moving forward, I just reviewed your case and can see that the team recently sent a verification email over to you. Please be sure to click the link inside that email whenever you have the chance! Our team will be able to continue working with you from there. Thank you for your continued patience and understanding in the meantime!

Hey there, TwIsTeD_SqUaSh! My apologies for this slight inconvenience. There isn't a code for the Test Server, but I've just had the template for it added to your account. You should now be able to download and access it! Please let me know if you run into any other issues moving forward.

Hello cornoncob3. I'm extremely sorry to hear about the permanent ban that has been placed on your account. Please create a ticket at support.ubi.com to submit an official ban appeal. From there, our team will investigate your case and your account, then let you know once a decision regarding the sanction has been made. Please keep in mind that our team's decision is final and cannot be overturned. Thank you for your continued patience and understanding in the meantime.