UbiKoality

Thank you for letting me know what all you have tried, SaviorAngel666! I'm terribly sorry to hear that you're still receiving this error after all the steps you've gone through. Since the troubleshooting you've completed thus far hasn't helped, I'd suggest uploading a screenshot of your port forwarding configuration to the team at support.ubi.com. The team would be glad to look into this with you! Let me know your ticket number once it's been created.

LCSQC.MrHoovy, I'm sorry to hear that you're receiving this error also! You mentioned havi... Read more

Since you received in-game notification that the temporary ban was placed as a result of cheating, then that would be why you received the ban. Unfortunately, there are no further details regarding the sanction that I'm able to disclose. My main suggestion would be to do as Ubi-Viral suggested and further secure your account by setting up 2-factor authentication and resetting your password. Thank you so much for your pati... Read more

Hey everyone! I deeply apologize for the worry that was caused by this inconvenience. This was a known issue after the game's latest patch, but it has since been resolved -- which you can see here! You should be able to access your content now, but if you're still having trouble please reach out to the team at support.ubi.com. Thank you all!

cash-cake, since you're on PC can you please attach an image of this challenge showing as locked for you?

GucciMang212, if you're having trouble unlocking an achievement on your Xbox, please reach out to Xbox Support! Ubisoft does not have access to their back-end tools and services, so only they can look into why this achievement isn't unlocking properly for you. Thank you!

YOUNGPAPPY2322, are you still running into issues purchasing credits in Siege at this time? If so, please create a ticket at support.ubi.com for the team to further investigate.

ItsJameszy12, my apologies for the frustration that this has caused you. If you're unable to purchase credits on your Xbox, I'd suggest reaching out to Microsoft Support. Ubis... Read more

I'm sorry to hear those steps did not help! I still greatly appreciate you giving them a try. Next, please try performing a clean boot. If you're still running into problems after that process, please upload your MSinfo and DxDiag files to the team at ... Read more

No problem, Swifty__! Thanks for helping to improve the community.

Sounds good, thank you so much for giving those a try for me!

Hi LeBronzo23_ and Kusellusvene_XD! Sorry to hear that you're both missing your Alpha Packs still. As Ubi-Redbeard suggested, please create a ticket at support.ubi.com so that the team there can further investigate this with you. Thank you!

Hey there, BigB19ckLab! I'm terribly sorry to hear about these FPS drops after the latest patch in Rainbow Six Siege. Thank you for letting me know what you've tried on your own to remedy this! Since verifying your game files didn't work, can you please complete the other steps in our PC guide here? Disabling your background applications is a great step to take as this ensures there are no programs or applications that could be affecting Siege's performance. Thanks!

Hello Swifty__! I greatly appreciate you taking the time to compile this evidence to get these players reported. I'm sure this was incredibly annoying to encounter in-game, and I truly apologize for any frustration that may have been caused! It means a lot that you're wanting to help improve the community and overall experience for other players. Please be sure to report these players in-game and to the team at ... Read more

Hey there, Y.azan! Thank you for recording and submitting this video. I deeply apologize for any frustration that this player caused you in Rainbow Six Siege! Please be sure to submit this video and your report at support.ubi.com for further investigation. Thank you!

Hey KntckyFrdClutch! My apologies for any inconvenience that may have been caused by this FPS difference. Rainbow Six Siege is optimized to run at 60 FPS, so I'm glad to hear that both accounts are meeting that at least. While we cannot provide full support for running the game past what it is optimized to run at, perhaps you could try verifying the game's cache to see if that makes any differences!