UbiKobold

UbiKobold



07 Jan

Comment
    UbiKobold on Support Forums - Thread - Direct

Hey! I am happy to hear that the 'Is There Anybody Out There' trophy finally unlocked for you dutton93! However, I apologize for the inconvenience of having to make repeated attempts. I have reported this up to the Game team. Ryelis, if you are still not able to unlock the trophy, please try verifying your game files and then try again. However if it still does not unlock, please let me know!

Also, if anyone else sees this thread and is on PS4 or PS5, ...

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06 Jan

Comment
    UbiKobold on Support Forums - Thread - Direct

Hey Roltel! I am sorry that you have not been able to continue with this event! Just in case, can you restore your licenses and then test your game again?

Comment
    UbiKobold on Support Forums - Thread - Direct

Hey Roltel! I am sorry that you have not been able to continue with this event! Just in case, can you restore your licenses and then test your game again?

Comment
    UbiKobold on Support Forums - Thread - Direct

@amygdala8
I am sorry that you are still seeing this happen in-game! What platform are you playing on? As UbiExcellent mentioned, if you are playing on PC or PS4, could you create a Support ticket and attach your ...

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10 Dec

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello, and I hope you all are having a good day! I am sorry that these crashes have been happening! Due to the error provided, please try re-installing the supporting software for your game. Afterwards, make sure to immediately restart your PC or the steps will not register as complete. Then, verify your game files a...

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Comment
    UbiKobold on Support Forums - Thread - Direct

Hello! I am sorry that you all have encountered this issue of not being able to complete the Codex Pages! Are all of you playing on Xbox One? Also, would any of you be able to provide a video from your gameplay that shows you are unable to pick up the page? If so, just post it to YouTube as unlisted and then send me the link.

In addition, just in case, please check out our Xbox guide here.

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello! I am sorry that you all have encountered this issue of not being able to complete the Codex Pages! Are all of you playing on Xbox One? Also, would any of you be able to provide a video from your gameplay that shows you are unable to pick up the page? If so, just post it to YouTube as unlisted and then send me the link.

In addition, just in case, please check out our Xbox guide here.


03 Dec

Comment
    UbiKobold on Support Forums - Thread - Direct

@lucasalles

Thanks for the update! That is interesting that it is only happening with AC Valhalla. Would you be able to create a ticket and subm...

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02 Dec

Comment
    UbiKobold on Support Forums - Thread - Direct

Greetings everyone and I am sorry to see that you have not been able to complete this quest due to the key missing. This issue has been reported up to the Game team and they are currently working on a fix. However, I sincerely apologize for any trouble that this may be causing in the meantime.

Comment
    UbiKobold on Support Forums - Thread - Direct

Greetings everyone and I am sorry to see that you have not been able to complete this quest due to the key missing. This issue has been reported up to the Game team and they are currently working on a fix. However, I sincerely apologize for any trouble that this may be causing in the meantime.

Comment
    UbiKobold on Support Forums - Thread - Direct

Hey lucasalles! Very sorry to hear that you have encountered this issue with the mouse in Valhalla! Please ensure that your system has the latest drivers for your mouse, and that you have the latest USB drivers for your motherboard.

In addition, if you are using a plug-and-play setup for your mouse without any software installed, updating your USB drivers should solve the problem. However, if you are using a brand-name mouse, make sure that the software is up-to-date. Third-party software itself has also been known to cause issues and may need to be uninstalled entirely. 

If this continues to persist after trying the steps above, please let me know what kind of mouse you are using. Thanks!

Comment
    UbiKobold on Support Forums - Thread - Direct

Hey everyone! I recently saw a similar thread to this issue and am sorry that so many of you have not been able to proceed in 'A Sword-Shower in Anecastre.' Daddylow1991, you mentioned that pledging other regions works fine. Are you saying that if you pledge any other region, you are able to continue in the game with no issue?

Also, if not already tried, please verifying your game files and test your game again. Then if this persists, I would like to send some save files to the Game team. Please create a ...

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Comment
    UbiKobold on Support Forums - Thread - Direct

Hi there Maxferdy34 and Daddylow1991! I am sorry that you both have not been able to progress during this part of the game! Thank you for contacting us, and I appreciate this video and save file. Just to make sure, have you tried verifying your game files? Also, do either of you have an old save that you can try to use to see if this continues to persist?


19 Nov

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello Djt12 and SoggyStones! My apologies for any trouble that this issue has caused with not being able to proceed in the 'Have you seen this man?' quest. If you have not already, please try verifying your game files. >> https://ubi.li/siyYy << Afterwards, try your game again and let me know if this continues.

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello Djt12 and SoggyStones! My apologies for any trouble that this issue has caused with not being able to proceed in the 'Have you seen this man?' quest. If you have not already, please try verifying your game files. >> https://ubi.li/siyYy << Afterwards, try your game again and let me know if this continues.

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello Djt12 and SoggyStones! My apologies for any trouble that this issue has caused with not being able to proceed in the 'Have you seen this man?' quest. If you have not already, please try verifying your game files. >> https://ubi.li/siyYy << Afterwards, try your game again and let me know if this continues.

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello! To start, if you have not already, please try verifying your game files. >> https://ubi.li/siyYy << Then, if this continues afterwards, would one of you be able to provide a video of this from your gameplay? You can post the video to YouTube as unlisted, and then post the link here. I am sorry that this has occurred in-game, but thank you for your patience as we investigate the issue.

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello! To start, if you have not already, please try verifying your game files. >> https://ubi.li/siyYy << Then, if this continues afterwards, would one of you be able to provide a video of this from your gameplay? You can post the video to YouTube as unlisted, and then post the link here. I am sorry that this has occurred in-game, but thank you for your patience as we investigate the issue.

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello! To start, if you have not already, please try verifying your game files. >> https://ubi.li/siyYy << Then, if this continues afterwards, would one of you be able to provide a video of this from your gameplay? You can post the video to YouTube as unlisted, and then post the link here. I am sorry that this has occurred in-game, but thank you for your patience as we investigate the issue.


18 Nov

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello! Thank you all for contacting us about not being able to proceed in the quest 'In The Absence of an Ealdorman'. UJellyNelly mentioned a crash during the quest. Just to make sure, did every commenting also experience a crash?

Also, as it may resolve it, please try verifying your game files if you have not already. >> https://ubi.li/siyYy