Hi there, @I-Peeked!
I'm happy to check into this for you. Thanks for letting me know of all the troubleshooting steps you've tried so far! Some of the things you've tried are listed in this guide, so please try the steps in there that you did not already do. Let me know if anything changes or if you have any questions!
Hi there, @PekenoSalta and @WifiDuMcdo!
Thanks for reaching out here about this, I'm happy to look into this for you. Were you both able to set up your Ubisoft and GeForce Now accounts before attempting to launch the game? To make sure of this, please check out this linked guide, and also try launching t...
Hi there, @Adorablood! Please try these steps and if you're still seeing the same issue, would you mind sending over a screenshot of the error message you're receiving?
@SasHaiGa, apologies, however, we're only able to assist in English on these forums. You can post your inquiry on ...
@harvestsnow You can request a refund by following the process in this guide here. If you have any further questions, please let me know!
Thanks for sharing that information, @psychomantis14. After checking over your files, I noticed that your GPU drivers appear to be out of date. Try following the steps in this guide, then ...
Read more@psychomantis14 You've got the spoiler tag right, just need to replace "SPOILER TEXT" with the logs you'd like to post. Please feel free to create a case using the link above if you'd rather!
Thanks for getting back to us, @HarvestSnow. I was able to take a look at your diagnostic files and noticed that your GPU is below the minimum requirements to run the game. You're currently operating your system from an integrated graphics card, do you have ...
Read moreHey there, @llustrious, I'm sorry to hear about this!
Did you receive an error when this occurred? If so do you have a screenshot? I'd be glad to take a look! Also, please try verifying your game files and let me know if anything changes.
Hi there, @geiirko!
Apologies, however, we are only able to assist in the English language on these forums. You can post your inquiry in French in these discussion forums. Otherwise, please feel free to translate your question here and we'd be glad to help!
Hey, @bendefo!
This issue should have been resolved in the most recent update for Anno 1800. Are you still seeing this occur after updating your game?
Thanks for the screenshot, @currlyfriies! Which audio language are you looking for that is missing for you? Have you always played in English, or were you playing in a different language previously?
Hey there, @hkkh!
It looks like the area you're producing the oil in doesn't have a need to fill and has reached max capacity to hold the material you're producing. Do you have an Oil Power Plant or Fuel Station built on the same landmass that your Oil is being produced on? If not, you may need to set up a trade route or charter route so the Oil has somewhere to go.
Thanks for testing that, @KoIImann. Apologies for the delay in our response!
Could you please send a screenshot confirming the completion of the story quest so I can take a look?
Hi there, @NODE_12_LTS! Apologies for the delay in response, is this issue still occurring?
Just to clarify, is this happening on only one of your saves or all of them? Also, is this a save that is syncing to the cloud, or are you saving locally?
Thanks for chiming in, @basti-cool! I appreciate the provided link.
I've added that this is still occurring to the report made, and this thread will be updated with more information once received. In the meantime, if you'd like to provide a clip showing the issue, I'd be glad to notate that as well!
Hey there, @mcetnar!
Is your game set to fullscreen, windowed, or borderless? Also, what is the resolution of the monitor you are using? If you have a clip showing an example of when you scroll back up and then you're unable to edit the quantities, please feel free to share this with me as I'd be happy to take a look at the behavior of the issue.
Hi there @Nienna000! Welcome to the forums!
It seems this question was posted in the General Discussion part of the Anno forums, so I've moved it to Player Support for you.
Is your charcoal kiln still producing coal? If so, it is producing coal at the same time your charcoal kiln is planting so the planting may be continuous.
Hi there @Nienna000! Welcome to the forums!
It seems this question was posted in the General Discussion part of the Anno forums, so I've moved it to Player Support for you.
Is your charcoal kiln still producing coal? If so, it is producing coal at the same time your charcoal kiln is planting so the planting may be continuous.
Hi there @ANNO2049!
I'm happy to check into this for you, could you please send a clip of this issue? You can upload it to YouTube if you'd like and link it back here. Also, has this always occurred for you, or is this your first playthrough of campaign mode?
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