Hi All, we have identified an issue where some players cannot claim remaining gifted Crown Store items. If you are running into this issue, please submit a Support ticket.
Starting today, we are pausing in-game gifting (via the Crown Store) for the foreseeable future due to ongoing fraudulent behavior. We understand that the ability to gift to friends and guildmates is desired and of value to many of you. We will continue to explore options that will allow us to re-enable in-game gifting again in the future.
Thank you all for your understanding and continued support.