ubi-smash

ubi-smash



24 Jul

Comment
    ubi-smash on Support Forums - Thread - Direct
Hey warriors, my apologies for the delay here. We have received reports that players are now able to play the Kyoshin Hero at this time. However, if you have checked For Honor today and still are receiving the same results and purchase the Kyoshin Hero, please keep us posted here and the platform you are playing on. We thank you so much for bearing with us as we resolve this.
Comment
    ubi-smash on Support Forums - Thread - Direct
Tinny-tom: Hiya! When creating a support ticket, I would check to see if all fields are completed before submitting your case as this may cause some issues submitting your case to us. please create a support ticket! You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more
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    ubi-smash on Support Forums - Thread - Direct
KaZWasTaken: Hey there, sorry to hear you were having some issues with accessing the Battle Pass through Steam. Please note that we recommend purchasing any DLC for our game titles on the same launcher to avoid any authentication issues when accessing the content. You can find more information on our Ubisoft Wallet method by following our article here. If you have any further questions... Read more

23 Jul

Comment
    ubi-smash on Support Forums - Thread - Direct

Thanks for sending me this update. @mysabre73 I sent you a direct message to gather some more information on your Cloud save. @BlachSheep, could you confirm if this is happe...

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    ubi-smash on Support Forums - Thread - Direct

Thanks for sending me this update. @mysabre73 I sent you a direct message to gather some more information on your Cloud save. @BlachSheep, could you confirm if this is happe...

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22 Jul

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @mandecklord, thanks for reaching out to us, and welcome to the forums! Moving the thread over to our support channel so it can be viewed better. If you're still encountering trouble with launching Assassin's Creed Valhalla at this time, I would recommend trying installing it to your c drive to test if you encounter the same results. If you have already tried this along with exhausting all steps from our PC Troubleshooting Guide here, please ...

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    ubi-smash on Support Forums - Thread - Direct

@mysabre73 Much appreciated! Would you also ensure that your latest save is uploaded to the Cloud (you should see a cloud icon on your save slot if save to the cloud)? This will allow our team to use your saved files for their investigation.

Comment
    ubi-smash on Support Forums - Thread - Direct

@mysabre73 Much appreciated! Would you also ensure that your latest save is uploaded to the Cloud (you should see a cloud icon on your save slot if save to the cloud)? This will allow our team to use your saved files for their investigation.


15 Jul

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @nomadski, sorry to hear this is has been an issue for you in Valhalla. Please know that our team might be handling higher than normal contract volumes and the response time might take longer normal. If you have already exhausted all steps from our PC Troubleshooting Guide, I would also ensure closing out of a...

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Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @nomadski, sorry to hear this is has been an issue for you in Valhalla. Please know that our team might be handling higher than normal contract volumes and the response time might take longer normal. If you have already exhausted all steps from our PC Troubleshooting Guide, I would also ensure closing out of a...

Read more
Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @nomadski, sorry to hear this is has been an issue for you in Valhalla. Please know that our team might be handling higher than normal contract volumes and the response time might take longer normal. If you have already exhausted all steps from our PC Troubleshooting Guide, I would also ensure closing out of a...

Read more
Comment
    ubi-smash on Support Forums - Thread - Direct

@naragal95 Hello there, could you tell me if you have any custom bindings set on Assassin's Creed Valhalla? If so, our team is currently aware of this cause issues with controls. In the meantime, you may find the following steps to help prevent this issue from occurring: 

- Reset your control bindings back to the default settings
- Reassign the Interaction button with another one that is not used for any other direct action

However, please keep us posted if you are already using the default settings and still unable to access the quick select menu.

...

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Comment
    ubi-smash on Support Forums - Thread - Direct

@naragal95 Hello there, could you tell me if you have any custom bindings set on Assassin's Creed Valhalla? If so, our team is currently aware of this cause issues with controls. In the meantime, you may find the following steps to help prevent this issue from occurring: 

- Reset your control bindings back to the default settings
- Reassign the Interaction button with another one that is not used for any other direct action

However, please keep us posted if you are already using the default settings and still unable to access the quick select menu.

...

Read more
Comment
    ubi-smash on Support Forums - Thread - Direct

@dal3d3nt0n420 My apologies for the lateness in getting back to your post. Please keep us posted if this behavior is still the same after the latest updates along with the platform you are playing on so we can share this with the team to review.

Comment
    ubi-smash on Support Forums - Thread - Direct

@dal3d3nt0n420 My apologies for the lateness in getting back to your post. Please keep us posted if this behavior is still the same after the latest updates along with the platform you are playing on so we can share this with the team to review.

Comment

@dal3d3nt0n420 My apologies for the lateness in getting back to your post. Please keep us posted if this behavior is still the same after the latest updates along with the platform you are playing on so we can share this with the team to review.

Comment
    ubi-smash on Support Forums - Thread - Direct

@dal3d3nt0n420 My apologies for the lateness in getting back to your post. Please keep us posted if this behavior is still the same after the latest updates along with the platform you are playing on so we can share this with the team to review.

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey there! Sorry to hear this, @mysabre73. During any of the attempts of upgrading your Farms in your settlement, were you able to capture a video clip of the behavior you are seeing in-game (please don't try upgrading again if you don't)? To confirm, there are no other structures other than the farms that have shown this behavior when upgrading, correct? If you could also ensure that your latest save is uploaded to the Cloud (you will see a cloud icon on your save slot), I will share this with our team to further review this.

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey there! Sorry to hear this, @mysabre73. During any of the attempts of upgrading your Farms in your settlement, were you able to capture a video clip of the behavior you are seeing in-game (please don't try upgrading again if you don't)? To confirm, there are no other structures other than the farms that have shown this behavior when upgrading, correct? If you could also ensure that your latest save is uploaded to the Cloud (you will see a cloud icon on your save slot), I will share this with our team to further review this.

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @jack_bauer-air, when loading Assassin's Creed Valhalla with your controller plugged directly into your PC, do you receive the same results when restarting both the game and Ubisoft Connect? I would also try another USB port on your PC if possible to see if you encounter the same behavior. Please keep me posted if the issue persists.