ubi-smash

ubi-smash



31 Jan

Comment
    ubi-smash on Support Forums - Thread - Direct
Hiya! Welcome to both of you to the forums! My apologies for the technical issues you both are seeing in Trackmania. Has this been frequent during all tracks that you both have been playing on? If you have also tried all PC Troubleshooting Steps here, could you please share a video clip of you on one of the tracks you were running into screen issues?

30 Jan

Comment
    ubi-smash on Support Forums - Thread - Direct
Hey everyone! Thank you for sharing these clips with us, Smacktrick_. I will be providing this information with our development team to further review, to take a closer look into this. To collect some further information to provide with our QA and Dev team, could you please create a support ticket here with your MSINFO & DxDiag a... Read more
Comment
    ubi-smash on Support Forums - Thread - Direct
Co.Kaltenstein: Welcome to the forums! Thank you for let us know you are encountering this issue in Trackmania too. As for creating a support ticket to collect your MSinfo and DxDiag, if you are having issues with Creating a Ticket with our support team, please note you can also create a support ticket with us from our Facebook and ... Read more

19 Dec

Comment
    ubi-smash on Support Forums - Thread - Direct

Thank you for the update, you two! To help our team with their investigation of the behavior of the NPC during this quest, could you please create a support ticket here along with your save files attached?


18 Dec

Comment
    ubi-smash on Support Forums - Thread - Direct

Hi there! Sorry to hear that you are unable to access the key in Grime's grave. To confirm, are you able to see the glow from the key's location or the "collect" button appear for you? To share this information with our team, could you also provide any screenshots or a link to a video clip of the key missing for you both?


04 Dec

Comment
    ubi-smash on Support Forums - Thread - Direct

Hi everyone, this issue has been reported to the development team and is currently being investigated. Please keep a lookout for further update. In the meantime, we thank you for continued patience.


14 Nov

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey Quit213, I am very sorry for the disappoint this has caused during your experience in Assassin's Creed: Valhalla. Please know that our team is currently investigating this issue on all platforms including PS5. In the meantime, we truly appreciate your patience and understanding.

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey Quit213, I am very sorry for the disappoint this has caused during your experience in Assassin's Creed: Valhalla. Please know that our team is currently investigating this issue on all platforms including PS5. In the meantime, we truly appreciate your patience and understanding.

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey Quit213, I am very sorry for the disappoint this has caused during your experience in Assassin's Creed: Valhalla. Please know that our team is currently investigating this issue on all platforms including PS5. In the meantime, we truly appreciate your patience and understanding.


07 Nov

Comment
    ubi-smash on Support Forums - Thread - Direct
Hey Ftex_! Please try our steps here to see if this helps with the issue.

04 Nov

Comment
    ubi-smash on Support Forums - Thread - Direct
Hey all! Could you tell me if you are still unable to see your framerate in-game after ensuring that your launcher is set to Run as Administrator?

03 Nov

Comment
    ubi-smash on Support Forums - Thread - Direct
Hey SmoothSeparator! If you are still running into issues with creating a support case, please check out our troubleshooting steps here to ensure that you are able to proceed. If you run into any further issues, I would recommend reaching out from our Ubisoft Support Facebook or ... Read more
Comment
    ubi-smash on Support Forums - Thread - Direct
Hey Marc0Poli0, I am sorry to hear this has been an ongoing issue for you in The Division 2. To help provide this to our team to further review the problem, could you please create a support ticket with your MSINFO & DxDiag attached? If possible, could you also provide in the ticket a video of the issue reproduced? We'd be happy to shar... Read more
Comment
    ubi-smash on Support Forums - Thread - Direct
Hi there, DvsThoughts. Let me start off by saying welcome to the forums! I'm sorry to hear that you have been encountering the Delta 3 since 11.1. If you have tried all troubleshooting steps already, please create a support ticket with our team so we can further review this with you. If you wish to contact us on ... Read more

02 Nov

Comment
    ubi-smash on Support Forums - Thread - Direct
Hello SabrEskilo, welcome to the forums! We have released more information on the changes coming to Ubisoft Connect earlier today. Please check our article for more information on cross-progression and cross-play.

01 Nov

Comment
    ubi-smash on Support Forums - Thread - Direct
Hi there! Thank you for sharing these video clips here! I have provided this to our development team to help further review at this time. If you or any of your teammates see this in PVP and capture any further videos, please add them to the thread here so I can share it with the team. Thanks!

31 Oct

Comment
    ubi-smash on Support Forums - Thread - Direct
Hey all! I appreciate you coming to us about this. Completely understand stopping when you see a door like this on one or more of the floors. I have shared this thread with our development team to further review at this time. Thanks again for sending this our way!
Comment
    ubi-smash on Support Forums - Thread - Direct
Howdy, Shogun.Tokugawa! Thank you for sharing this video clip with us! Sorry for the difficulties with this player. Were you able to capture any clips or screenshots of the player's loadout?

30 Oct

Comment
    ubi-smash on Support Forums - Thread - Direct
Hey Buckshot6626, thank you for sharing this video clip with us! Could you tell me exactly what actions you were doing before fast traveling on your character (Example: Jumping, sprinting, changing weapons, etc)?
Comment
    ubi-smash on Support Forums - Thread - Direct
Hiya Pr1nglz.nP! That is very odd to hear the loading is faster after Alt + Tabbing Trackmania. To see if we can improve the load times, I would recommend trying both completing our connectivity steps and ensuring you disable any background applications you may have open with Trackmania to see if this helps.