ubi-smash

ubi-smash



31 Mar

Comment
    ubi-smash on Support Forums - Thread - Direct
Hey guys, sorry you are both encountering this issue. Would it be possible to provide a video clip of these settings reverting back in-game and could you tell me if you both run dual or multiple monitors?

30 Mar

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    ubi-smash on Support Forums - Thread - Direct
Hey Jadedsneak, sorry for the annoyance you have encountered when queuing up in For Honor. Could you tell me what mode(s) you are queuing up for? If the wait time is usually longer than 10-15 minutes, I would recommend restarting For Honor and start matchmaking again. If you don't see any changes, I would also check out our Connectivity Guide here (this information will also work with PS5). Please let us know if this helps!
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    ubi-smash on Support Forums - Thread - Direct
Hey Emely_., welcome to the forums! My apologies for the difficulties during this match. Do you remember if you received an error message when you were kicked out?

28 Mar

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    ubi-smash on Support Forums - Thread - Direct
Desrocchi: Hiya, thanks for providing these video clips showing the issues you are seeing in the street. To share this with the game team, could you tell me if you have tried any PC Troubleshooting Steps to see if this may help?
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    ubi-smash on Support Forums - Thread - Direct
Hey there thank you for all the feedback! I will share this thread with our team for consideration. To reply to your other question, Echolecter, I'm afraid we are unable to restore Hardcore Characters once they have fallen in combat. I understand this can be extremely frustrating and out of your control during the situation, but please know that we have also relayed this feedback with the development team to review moving forward. If you have any other questions, please feel free to let us know!

27 Mar

Comment
    ubi-smash on Support Forums - Thread - Direct
Hi there! I'm extremely sorry to hear this has been an ongoing issue in The Division 2 for you both and some of your clan. To take a deeper look and to share this information with our development team, could you please Create a Support Ticket here with your [URL=https://support.ubisoft.com/en-US/Article/000061449[/URL] attached?
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    ubi-smash on Support Forums - Thread - Direct
Hey Desrocchi, I appreciate you sharing this information with us! I have provided the location and the video clip to our team to further review moving forward.
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    ubi-smash on Support Forums - Thread - Direct
Hey Licher.Rus, you should be able to donate crafted items for projects. However, if you are having trouble with giving crafted Badger Gloves for this project, could you create a short clip in-game to share with the development team to check over?
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    ubi-smash on Support Forums - Thread - Direct
Hey ALKURDI_JO, to look over this sanction further with you, please create a support ticket here. You can also create a support ticket with our social media support on the Ubisoft Support Facebook or ... Read more
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    ubi-smash on Support Forums - Thread - Direct
Thanks for the update! To take a closer look at what might be going on, would you be able to provide a few screenshots showing that you have completed the requirements listed to gain World Tier 1?
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    ubi-smash on Support Forums - Thread - Direct
Hey Weatmen21 and welcome to the forums! If you have reached level 30, clear all 3 Strongholds (District Union Arena, Roosevelt Island, and the Capital Building) and picked a Specialization at the quartermaster in the White House, World Tier 1 will be unlocked for you. If you have any issues with gaining World Tier 1, please let us know.
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    ubi-smash on Support Forums - Thread - Direct
Hey Dkulprit! Has the challenge updated since your last post here? If it hasn't, could you send me a short video showing the challenge not updating properly, so I can let our game team know?
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    ubi-smash on Support Forums - Thread - Direct
Hey CategoryTheory, would you be able to try and reproduce in a short video clip when your friend is online or with another player? I'd like to collect some further information to share with our game team to take a look at.
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    ubi-smash on Support Forums - Thread - Direct
ZeroInterupt: Sorry for the issues when claiming rewards from the Golden Bullet chest. To help take a look into what you might be encountering, Could you share with us a video clip of what is happening when opening the cache?
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    ubi-smash on Support Forums - Thread - Direct
Vertrost: Hi there! Could you confirm if you are using Windows 10 on your PC? Dolby Atmos is supported on The Division 2, but you will need Windows 10 version 16299. I would also advise trying ourPC Troubleshooting Steps to see if this remedies the issues you have been encountering. Please reach out to us by ... Read more
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    ubi-smash on Support Forums - Thread - Direct
Hey Kaylern, my apologies for the difficulties you have been encountering at the Lincoln Memorial. When you have disconnected, did you receive any error code? If so, could you tell me what code the game provided you when disconnected?
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    ubi-smash on Support Forums - Thread - Direct
Hey there! Thanks for reaching out to us here. If you are still experiencing issues with accessing the Gunnar specialization, could you share with me a video clip of the specialization unavailable?
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    ubi-smash on Support Forums - Thread - Direct
Hi there! Welcome to the forums! To reinstall The Division 2 from your Ubisoft Connect launcher, please follow our Installing or Reinstalling Guide here. Please feel free to contact us back here if you have any questions.

24 Mar

Comment
    ubi-smash on Support Forums - Thread - Direct

Hiya @namelessray, I appreciate you coming to us with this issue. I am sorry to hear this has been causing problems with gaining your platinum trohpy. I have looked over your case and I see they have provided your save files to our game team to further investigate the issues you encountered during your playthrough during this World Event. Once there are any further updates shared from our team's review, we will keep you posted. During this time, we thank you for your patience and understanding.


23 Mar

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @suddz, the development team has been made aware of this issue and they are currently investigating it. In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud. This step will allow them to use your saved files for investigations. Would you be able to confirm that you have completed Part I of this mystery, in Ledesctrescire? Are the NPCs still around the house, in that location? My apologies for any inconvenience this has caused, but thank you...

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