Assassin's Creed: Valhalla

Assassin's Creed: Valhalla Dev Tracker




08 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dbabis apologies for the late response.

I am also sorry to hear that you are experiencing an issue with the quest 'King Killer'.

There were two issues related to the quest 'King Killer' that the development team were unable to resolve which are mentioned in the megathread here.

Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the development ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @karsje06 apologies for the late response.

To confirm are you referring to the mystery quest 'Crushed Dreams'?

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @FearlessRares apologies for the late response.

I am also sorry to hear that you are experiencing an issue redeeming a code. Could you please confirm the following:

  • Which game the code is for?
  • Which platform the code is for?
  • What the code is (game, season pass or additional content)
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Hhope124 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @DubStteppeR I'm sorry to hear that you are unable to view your photos for Assassin's Creed Valhalla on the photomode website.

Could you please go through the browser troubleshooting then try again.

If the issue persists please let us know.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @vatolCZ I'm sorry to hear that you have not received your Ubisoft Connect reward and that your units have been deducted.

I'm afraid that this is something we are unable to assist with via the forum, however I can see that you have already created a support case.

Our Customer Support specialists will reply to your case as soon as it is possible.

As we are unable to assist further via the forum I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SomalieDXB I'm sorry to hear that you are experiencing issues downloading your expansions.

The region of the game disc must match the region of the PlayStation account in order to download and access the content. As the content was purchased on a US PSN account you would need a region 1 game disc.

The only other alternative would be to contact Sony for a refund request then repurchase the content on your other PlayStation account that matches the game disc region.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @bonfirebon I'm sorry to hear that the trophy 'Completionist all the way' has not unlocked for you.

Can you please confirm the following:

  • If you have unlocked the trophy on another platform previously?
  • If you have completed all Mysteries, Wealth, and Artifacts for all of the territories in Norway, England, Asgard, Jotunheim and Vinland?
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @D0dzzy81 I'm sorry to hear that you are unable to access the Dawn of Ragnarok expansion.

If the game is not appearing in the manage game content section then it seems as though it may be region locked. Can you confirm the region code on the back of the game box and what country your PlayStation account is registered under.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Spool_68 I'm sorry to hear that your game keeps crashing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this ...

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07 Mar

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @SquaredEar36

Sorry to hear that you're experiencing issues with Reda's quest in Assassins Creed Valhalla.

Can you confirm if the bug disappeared with the quest ?

If not, can you please provide us with screenshots/videos showing the issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Yyrebwrts

After investigation, the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue because the final update to address bug fixes in Assassin's Creed Valhalla has already been released.

I understand that this is not the outcome you were hoping for and can only apologize.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 


06 Mar

Comment
    Ubi-Gouda on Support Forums - Thread - Direct

@BloodAngel569 Hello!

Thanks for sharing how you were able to get the challenges to start updating! I'm really sorry you're having to re-do those challenges again though.