Anno 1800 Dev Tracker

Thanks for sharing your troubleshooting steps with us, @mrrancor - that's very helpful indeed. It's good to hear you've found a workaround. If you'd like further assistance with it (and indeed for anyone else facing the issue), the next step would be to send across some system files that we can use to help diagnose the issue. Here's our support article describ...

@tradek13 Hey there and welcome to the forums. If you own the game on Steam and are receive the Authentication Error message, this means you are most likely logged into another Ubisoft account that is not regis...

@henry_dustron Hey there! If you are still unable to access these rewards in Splinter Cell after reinstalling the game, I would ensure that the game and Ubisoft Connect are both installed on the same hard drive and you have the latest version of Ubisoft Conne...

@guest-arbf6riw Hey there

We're only able to offer support in English on our forums, so if you can translate your message for us, we'll be happy to help.

Alternatively, we offer support in Italian by contacting us at this link: ...

@frozenfrozzy Any time! If you have any other questions, please feel free to let us know!

@chrisrusher12 No problem!

Thanks for sharing your thoughts about this, @javi-marti

Just to confirm, when you mentioned you'd like to play with this option disabled, do you mean with the HUD element hidden (or disabled) all the time? Or did you mean you'd prefer it to be visible all the time, even when mounted, and it's the switching on and off that should be disabled?

In addition, would you be able to take a screenshot for me, showing the HUD element disabled, and then how it looks when it is re-enabled? ...

Thanks for your reports on this, everyone - we really appreciate it! Our teams are aware of the issue, and they've got a fix coming out as soon as possible. Sorry for the inconvenience in the meantime.

Hi @nono8190 , thanks for your post about this!

We've got French support available here: https://forums-fr.ubisoft.com...

Hello @captainall,

Thank you for bringing this to our attention!

In order to check if you're following the correct steps to obtain this secret bow, can you please provide us with a short video, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hello @HaTTDoG1970,

Sorry to hear that you are unable to proceed.

Can you please provide us with a short video of this occurring, so we can investigate it further?

Many thanks and if you have any additional questions, please let us know!

Hello @resha_atmaja,

Thank you for the update. We're glad that the issue has been resolved for you.

Happy gaming and if you have any other questions, please let us know

Hello @lnhzz,

Thank you for the update! In this case, can you please create a support ticket with your diagnostic files, so our team can investigate? You can find the instructions in our previous post above

Many thanks!

Hello @nirusu,

Thank you for the update - as you mentioned that you saw it fixed, can you please confirm if you're still experiencing this particular issue? Many thanks!

Hello @skywardsoul,

Thank you for bringing this to our attention!

I passed it along to the development team for further review. Once we have an update, we are going to let everyone know through the patch notes.

If you have any additional questions, please let us know.

Hello @matajuegos01,

Thank you for sharing this! I moved your thread to the General Discussion section for better visibility

Hello @acebrickman,

Thank you for bringing this to our attention!

Can you please confirm if you're using custom controls at the moment? If so, we have a megathread for this issue ...

Hello @metroid_meister,

Thank you for bringing this to our attention!

Can you please provide us with a few screenshots of this occurring including your challenges, in-game map, and synchronized viewpoints, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hello @EJPmagicuser149,

Sorry to hear that your game keeps crashing.

Can you please provide us with your full PC specs against your in-game settings? Secondly, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential soft...

Hello @davef40,

Sorry to hear about your experience.

Can you please perform all of the troubleshooting steps listed in this article? Additionally, can you please reinstall your game? This will help you to eliminate any potentially corrupted files.

If you...