Anno 1800 Dev Tracker

Hello @Metroid_Meister,

Thank you for bringing this to our attention!

Can you please provide us with a few screenshots of this occurring, including your challenge locked and your in-game map with all of the viewpoints synchronized? This will help us to investigate it further for you.

Many thanks and if you have any additional questions, please let us know.

Hello @mr-photo,

Sorry to hear that you are unable to claim this reward. Can you please provide us with a screenshot of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Hello @kileased,

Sorry to hear that your game keeps crashing.

Can you please perform all of the troubleshooting steps listed in this article? It will help you to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

Hello @Avenger237,

Thank you for bringing this to our attention!

Can you please confirm if it's occurring only in Francia, or is it happening in all regions since the TU 1.3.0?

Many thanks and if you have any additional questions, please let us know.

Hello @odyssone24,

Thank you for bringing this to our attention!

Can you please provide us with a short video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

@darkauron Thank you for the suggestion! We appreciate it.

Hi there, @raykadika! When updating our information during the checkout process, I would recommend following our browser troubleshooting steps here to ensure that all information is registered properly for you. I do see that you have an open case with our Store Support team, so if the issue persists, please don't hesitate to update...

@bradm4n12 Thanks for your insight on this too - I appreciate you letting me know you've had the same issue. We're investigating it internally, and hoping to have a resolution as soon as possible.

Thanks for letting us know you're having the same issue, @historicode97 - that's most unfortunate! Can you let me know which platform you're on? This'll allow me to best see how to proceed with some troubleshooting. Thanks again, looking forward to your response!

@xlastovi Thank you again for letting us know how you resolve this. I hope you have a happy rest of your day.

@tavutageule Hiya and welcome to the forums! As these are the English forums, we ask that all posts be in English to allow us to moderate and assist more effectively. Please feel free to use the French Discussion Forums...

I really appreciate you reaching out about this, @threenugstall - I can certainly see that the tattoos on this screenshot are lower quality than we might expect, and I'd like to look into this further.

You mentioned graphical glitches with smoke, too - can you take a screenshot or record a short clip of this for me as well? ...

@halumein Thanks so much for answering those questions for us!

With Cloud Sync disabled on your Ubisoft Connect launcher, it shouldn't ever overwrite your PC save with your PS5 save.

In regards to being disconnected, however, a Ubisoft Connect account cannot be online on two devices at once. As such, if the PS5 copy is being played by someone else, I would recommend that they create a separate Ubisoft Connect account. This has the additional benefit of being doubly sure that any cloud saves would not sync to other devices not also connected to that account. You'l...

@stinkyboi2020 Hey there and welcome to the forums. To delete a save file or overwrite the Cloud Save on your Ubisoft account, please check out our guide here. If you have any other questions, please let us know! ...

Hi @largo_winch1, my apologies for the trouble you are encountering with collecting rewards in Immortals Fenyx Rising and trying to access our Live Chat Support. Please note that you may also open a ticket with us h...

Hey @Amadon_Red , we appreciate you contacting us here, however, our team are only able to offer support on these forums in English at this time, apologies for this. If you are in need of any assistance and would like to request support in your preferred language, please open a ticket with us ...

Thanks for pointing this out, @avenger237 , and thanks @Taklishim for your further insights and screenshots!

I've reported this on to be investigated. Thanks again f...

Thanks very much for sharing this video with us, @taklishim . Great to hear you solved the issue with a reload, but certainly unusual that they wouldn't validate the first time.

I've shared your report with our teams to be investigated further internally. Thanks again! I hope you've been having a good time otherwise in Francia

@virtualawesome Thanks once more for elaborating on these issues. We don't really have any recommendations for any easy way to record gameplay footage on PC, sadly - but I appreciate the thought!

I've gone ahead and reported these to our teams now to be looked into internally. Let me know if you run into any further problems.

Thanks for your post about this, @ananthakicha - that's an odd one! I can certainly see the purple colouring in your video, and I'll be happy to help.

Please start with our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnec...