Anno 1800

Anno 1800 Dev Tracker




14 Aug

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks so much for your feedback on this, @SkywardSoul and @bielik01 - we really appreciate it! I've passed this on to our teams now.

Comment
    ubi-smash on Support Forums - Thread - Direct

@beeourgest While we do not have any further information on this at this time, we will share this feedback with our team for consideration.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @thialorak,

At the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.

We also have our French-speaking forums located here if you would prefer - ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@ragnar-l_odbrok Thanks for your post about this! I understand you've not been able to use weapon-specific finishers or gallop since the update, which is very unusual, and I'd like to investigate.

Can you start by running through our ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@threenugstall Fantastic, we'll wait to hear from you 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

I really appreciate you sharing your experiences with this error too, @m3talshredder .

The latest information we have is that this error had been fixed in our 1.3.0 title update, in July, so it's really unfortunate that you've had this issue.

Can you let me know if you've fully updated the game (and which game version it says you are on in the game's main menu)? In addition, can you tell me which platform you are playing on - is it also Xbox Series X?

Thanks for the report - looking forward to your response!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@virtualawesome My apologies for the confusion - my bad! In that case, here's Sony's article describing how to take video on a PS5. If you do capture any videos showing these issues, we'll add them to the reports we've passed on. Thanks!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@trace_coburn Thanks very much for trying that for us. We've passed on your feedback about this to be looked into internally.

In the meantime, there are certainly programs out there which can be used to rebind mouse buttons, or send keyboard keystrokes as mouse button actions. I can't recommend any particular programs for this, since we don't ourselves develop any such programs, but I see ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@rjeb94 Good to hear that clears this up for you! Hope you've been having a good time in Valhalla 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for pointing this out to us, @rjeb94 - we really appreciate it!

Can you have a look at our troubleshooting guide for me? In particular, please make sure to fully update your system, and give it a power cycle.

If that doesn't solve the issue, can you get me some screenshots (or ideally a short video) showing the letter fro...

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Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @tk105, I'm extremely sorry to hear the steps @Ubi-Redbeard previously provided did not help remedy this issue. Please know that we have received similar reports of players receiving the error code have been able to resolve this by verifying the game files for Wat...

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Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @rcdeschene, thanks for sharing these video clips for verification. After checking this out, we have received similar reports of this behavior and has been passed on to team relevant team moving forward. I don't have any further information to share at this very moment, please keep an eye out on our social media channels for further news and announcements.

Comment
    ubi-smash on Support Forums - Thread - Direct

Sorry to hear this is the only one missing to get 100% completion, @goldentiche_. As my colleague mentioned, our team is currently looking into this moving forward. Right now, we do not have any further information to share, but rest assured we will keep everyone posted as soon as we have further updates to share. Please keep a lookout on our public channels for more news and announcements. Thanks for bearing with us in the meantime.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@javi-marti Okay, I understand - thanks so much for sending across these screenshots. That explains the situation comprehensively, and I've passed on your report to our teams to be investigated internally.

Thanks again for your help! Let us know if you run into any further issues.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Sorry to hear you're having issues progressing with this quest, @splooj_604 - thanks for letting us know.

You should be able to find people to speak to in the courtyard. Can you send me across a screenshot showing that you aren't able to interact with any of the people in the courtyard? Does anything in the courtyard seem interactable at all, when using Odin's Sight?

I appreciate your patience with these questions - with a screenshot and some more info, we'll be in a better position to help you solve this!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thank you for sharing your thoughts about the Huldufolk armour set, @nelegalu - we really appreciate the feedback!

Welcome to the forums, too. I hope you've been having a good time in Francia besides this smoke effect 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @Metroid_Meister and @luigispcrew , thanks for your reports about this.

I understand it can be difficult to take screenshots with various blocks on where an...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@nirusu Thanks for confirming that and letting us know exactly which bracers cause the issue.

Our teams have tried this with the Raven Clan Bracers specifically, and haven't been able to reproduce the issue - Eivor has their hand in a fist, just like your other screenshot. Can you tell me if you are doing any specific actions while using the Raven Clan Bracers that causes this behaviour?

Thanks again for your help!

Comment
    ubi-smash on Support Forums - Thread - Direct

Hello @mordeyth, to help share this with the team to take a closer look into, could describe in further detail the rewards you are not receiving when playing the Kyoshin hero?

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Really appreciate the clarification on that, @avenger237 - I've gone ahead and reported this to our teams to investigate. Thanks so much for your help! I hope you've been enjoying Francia otherwise 😎