Anno 1800

Anno 1800 Dev Tracker




13 Aug

Comment
    Ubi-AJ on Support Forums - Thread - Direct

Hey!

The Vigil skin/charm is a reward for Rainbow Six Extraction and not Siege but you earn it by playing Siege.

You will need to contact Customer Support if you feel you are missing a Reward Containment Pack.

Thanks a million 🙂
AJ

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @jordanjmcgrath,

Sorry to hear that you are unable to access this quest.

I can see that this issue has been already reported to the development team and it's currently being investigated. Can you please provide us with a few screenshots showing the quest unavailable, so we can have a look? Additionally, can you please make sure that your latest save is uploaded to the cloud, so we can investigate it further?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-AJ on Support Forums - Thread - Direct

Hey!

Rainbow Six Extraction is a purely PvE game. The Containment event in Rainbow Six Siege is merely inspired by Rainbow Six Extraction. They are two completely separate things.

Thanks a million 🙂
AJ

Comment
    Ubi-AJ on Support Forums - Thread - Direct

The Vigil skin/charm is a reward for Rainbow Six Extraction and not Siege but you earn it by playing Siege.

You will need to contact Customer Support if you feel you are missing a Reward Containment Pack.

Thanks a million 🙂
AJ

Comment
    Ubi-AJ on Support Forums - Thread - Direct

Hey!

“Ubisoft recently announced that the launch of this title has been moved out to January 2022. If you have pre-ordered the game on PlayStation or Microsoft platforms then your order has been automatically cancelled, and you will need to re-order Rainbow Six Extraction once the game is available on those platforms again.

For the latest updates on when the game will be available to pre-order again, visit the official Rainbow Six Extraction news & updates page.”

Thanks a million 🙂
AJ

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @sorenssorensen,

Thank you for bringing this to our attention!

After checking this for you, I can see that this issue has been previously resolved in TU 1.2.1. However, as you mentioned that you're experiencing this, can I kindly ask you to provide us with a short video of this occurring, so we can reopen the investigation?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @whitehead221,

Thanks for reaching out!

As ...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @cliisemon,

Thank you for bringing this to our attention!

After checking this for you I can see that this issue was previously reported but our team was unable to reproduce it, I'm afraid.

Can you please provide us with a short video of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for confirming that only the Irish wolfhound targets allies, @Avenger237. Would you be able to send us a video which demonstrates this behaviour happening in-game? We can then forward this to the development team for further investigation.

I recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

Thanks! 😊...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @my-name-yuri,

Thank you for bringing this to our attention!

This sounds strange, to be honest. Can you please provide us with a short video of this occurring, so we can have a look? Additionally, can you please confirm on what platform are you currently playing?

Many thanks and if you have ay other questions, please let us know.

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for letting us know more about what you've tried to get this enemy unstuck, @Cerithala. How often would you say that this enemy spawns in stuck on the scaffolding? As mentioned by ...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @robthebob11,

Thanks for reaching out!

From the screenshot you provided I can see that this is showing recommended level to start the Arc mission, which is different from your upscaled level.

Can you please confirm the level of your enemies when you travel to Francia? 🙂

Many thanks and if you have any additional questions, please let us k...

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

You're welcome, @Daghering and don't worry about it!

We don't yet have any updates to share from your report to the development team. If you have any further questions or concerns about "Closing the Vault," please don't hesitate to reach out 🙂

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @WyldeValkyrie! Welcome to the forums 🙂

I'm sorry to hear that Barid has become stuck during "Blood Bond." Thanks for taking the time to share your report with us.

I can see that the development team have been investigating this issue further, and that they hope to release a fix in a future update. I would recommend keeping an eye out within the ...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @lokomatias1,

Thank you for bringing this to our attention!

After checking your account I noticed that you purchased a standard edition with preorder bonuses (that doesn't include the expansions, as they're part of the Season Pass). However, I can see that you already purchased the expansion, and now should be accessible for you through the game.

If you're still experiencing this issue, can you please update this thread, so we can investigate it for you? Many thanks and if you have any other questions, please let us know.

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Bleu0330! Welcome to the forums 🙂

I'm sorry to hear that your "Completionist All the Way" trophy hasn't unlocked. Have you checked all of the regions to ensure that you can completed all of the mysteries and collected all of the wealth/artifacts? You'll need to fully complete Norway, England, Vinland, Asgard and Jotunheim to trigger the trophy.

If you have completed all of the...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @acessigepps,

Thank you for bringing this to our attention!

Can you please provide us with a short video of this occurring, so we can have a look? Additionally, can you please confirm if it happens only in certain locations/areas, or is it random behavior?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @peanutbleu!

Any new regarding a New Game Plus feature will be shared on our official platforms and within the News & Announcements forum, so I recommend checking these places regularly for the most up-to-date information.

...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @GarrettDanger_,

Sorry to hear that this mystery is still showing as incomplete. Can I kindly ask you to provide us with a few screenshots of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @RopeAdope80,

Thank you for bringing this to our attention!

Can you please demonstrate a short video of this occurring, so we can investigate this issue further for you?

Many thanks and if you have any additional questions, please let us know.