Anno 1800 Dev Tracker

@unknown_l3ug Thank you for that information! Would you be willing to give this troubleshooting guide a try to see if it helps with this at all for you?

@mbt_cooper Thank you for that information! I am sorry that verifying your game files did not help. Would you be willing to share with me if you remember the last thing you completed before these items went missing?

Indeed, @robthebob11 , I can see how that could be confusing! I've gone ahead and passed on your feedback about this to our teams to look into internally. Thanks very much for asking about this - we really appreciate it!

Hey @kitsune567 We've nothing to share for the moment, but we've indeed confirmed that it's not possible without a gamepad, and we're looking into what we can do about that now. We'll have this resolved as soon as possible!

@Jahman_ Hi there! Thanks for getting in contact, however, our team is only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please open a ticket with us ...

Thanks for the video, Duckers_Mcquack. Were you able to give the tip that Noxious81 shared to see if it helps resolve this for you? Please let me know, thanks!

@kngsleeze Hey there! When using any VPN software while playing any of our online titles may interfere with connecting to the Ubisoft services. As such, we recommend disabling any VPN software when launching the game to avoid any issues with connecting or disconnecting from the game. However, my apologies for any inconvenience this may have caused. If you have any questions, please let us know.

Thanks for answering those questions for us, @philyg213 - I've gone ahead and passed on your answers to our teams, to help with their investigation. Thanks again for your help!

Thanks for that image, AsmickTrue! Would you be willing to give the tip that Adrian-11 shared to see if it helps you complete this? Please let me know, thank you!

Hey, @twogamers98 , great to hear you've been playing Valhalla!

As @twogamers98 says, the way to do it would be with cloud saves. You'll find our support article ...

Good to hear that it's solved, @moriatii - and big thanks to @azullFR for sharing, we really appreciate it ...

@chacachaca88 Thank you greatly for the update and for letting me know how this was resolved for you.

Hey there agents! Thank you for reaching out about this. Zohar127, were you able to find the key from Noxious81's suggestion?

@gamingolddude Hey there! I am sorry to hear that you are having crashing randomly. Would you be willing to give this troubleshooting guide a try? Also, try to ...

@frozenfrozzy Hey there! Thanks for reaching out about this! To get information about your Ubisoft Account Username, you’ll need to speak with us one on one. To get started, please feel free to either create a support ticket, create a support ticket with our social media support on our ...

Hey @r0ckisdead, sorry to hear this is only happening when playing Far Cry 5 on PS5. To confirm, have you exhausted all steps from our PS5 Troubleshooting Guide here to try and help with the game freezes you are seeing? If so, could you confirm if yo...

Hey @leoleonardoiii, welcome to the forums! We have received similar reports of players encounter the same issues in Scott Pilgrim vs the World and have remedied this issue by completing our PC Troubleshooting Steps here. However, if you have tried all steps here, could you plea...

My apologies that the link I put in earlier misdirected you. I had several forum tabs open and I must have copied the wrong one!

Big thanks to Noxious81 for the correct link.

@taklishim Thank you for sharing this information. Could you confirm if you have tried the workaround given by @TheeElf in the ...

Thanks for reporting this to us, @moriatii - sorry to hear you've not been able to find The Siege of Paris on the store, that's most unusual!

Can you tell me how you've been accessing the store? For example, are you launching it from the PS4 main menu, or from in-game?

Please make sure to run through our troubleshooting gu...