Anno 1800 Dev Tracker

Hey @nepardzedaviti, thank you for bringing this to our attention.

I understand there have been some issues in the past with certain games running on Geforce Now, in order for us to help you further, I will need you to contact us over one of our support channels privately so we can take a look at the exact game key you have on your account.

Please reach out to us about this issue via one of the following channels for further assistance with Geforce Now -

Ubisoft Support Website - ...

@unkinapostol Great to hear you've been doing Anno multiplayer! But really unfortunate you're having trouble loading a saved game. I'll be happy to help. Can you answer the questions below for me?

• What happens when you try to load the saved game?
• Do you get any error message?
• Does the same thing happen for both yourself and your friend?
• At what point are you trying to load the game? What steps did you take beforehand?

Looking forward to your response, and helping you get this sorted ...

Thanks both @Archaedos and @banan1996-1996 ! I can see from our system that this issue is something we're aware of and are looking into, and I've let our teams know that ...

Thanks for your insights on this one, @banan1996-1996

In that case, ...

Thanks for posting about this, @pitair1 - I understand some ship parts are popping in only when zoomed enough, is that correct? I'd certainly like to investigate that.

Can you give me some examples of which ships show this behaviour? If you can take some screenshots for me, showing the difference in how they look zoomed out, and zoomed in, I'd really appreciate that.

Please also double-check for me that you've gone through our ...

Hello @penmont, thanks for confirming the platform. I have been able to check your account for more details now.

In order for us to help you resolve this issue, we would need you to contact us privately off the forum, as for any missing content in games, we would need to share details with you, that we can not share across the forum.

Please contact us over one of these links -

Ubisoft Support Website - ...

Hello @lexna4 thank you for getting in touch with us and sorry to hear you are prevented from progressing in the game.

Do you know the exact name of the mission you are stuck on in AC3?

What happens when you say you are stuck, does the game freeze preventing you from doing anything, or do you clip into the map or a particular object and become stuck, unable to escape your location?

In addition to this, do you have any video clips of this happening to you in-game?

Hello @darkfyre2k7, I am sorry to hear about this shadow issue you are experiencing.

Are you able to capture a clip as an example for us to view how shadows look in the game for you?

If you can upload a clip to a video hosting website such as Imgur or Youtube, then send us a link to view it please, that would help us investigate further, thank you.

Hello @mars_ghoul, welcome back to the forum and thank you for your post.

We are not currently not planning to provide additional updates to Assassin’s Creed III Remastered.

This means, even though your issue was highlighted and fed back to the AC team originally, then reviewed again, it will most likely not be addressed and remain in the game.

I apologize for any inconvenience this pistol bug may have caused you, I hope you will still continue to enjoy the game regardless of this glitch.

Thanks for your post about the Horseman of the Apocalypse challenge, @rcdeschene - sorry to hear the counter has become stuck. Thanks @TheBlueFruit for your insights, too -...

@snowballru Hey, welcome to the forum!

Just piping in to say that, if you are looking for official support from Ubisoft, please translate your post into English for us. We'll be happy to help

Alternatively, our Russian forum is here: ...

@abisai1978 Thanks very much for letting us know you were facing a similar issue! Now that you've seen the items were indeed added to your game, if you now go back to the item on Connect, does it still show as not claimed?

...

@guest-yo3h3dvl Thanks for your post about the Stray Naps quest - sorry to hear you've had trouble completing it since the napper doesn't seem to be there! That's most unusual.

Can you try fast travelling away and back? Let me know if that solves it.

If not, please also have a look at our PS5 troubleshooting guide. In particular, please ...

@ray067 Hey there! Sorry to hear that you're missing your season pass content! I recommend reaching out to our Support teams so that they can look into your account and sort this out with you! You can message them on any of these channels:

Support Po...

@mrhans89 Awesome! Thank you for the update. Once they can review your ticket, they will get back to you as soon as possible. We appreciate you bearing with us in the meantime.

Hi @dazahaf, sorry to hear you have been having issues with launching Far Cry 5. If you have already gone through all possible steps from our PC Troubleshooting Guide here, I would ensure you have no other ...

Hey @texedo26, we receive similar suggestions and the team has been made aware of this. However, I'm afraid we don't have any unannounced game information to share. Please keep an eye on our social media channels for any new announcements.

Thanks for posting about this, @navystingray367 - so, when starting Valhalla on your Xbox One, when it gets to the main menu, it's just black? That's most unusual, and I'd really like to help you get to the bottom of this. Can you answer the questions below for me?

• Are you able to hear anything happening when you press buttons after the screen goes black?
• Does the whole system lock up, or are you able to still use the Xbox' menus while the game is running?
• Are you sharing the game to or from another account?
• Do other games still w...

@mr-photo Thanks for this screenshot, that was very helpful. I wanted to reach out to one of our teams to double-check that both of these games count (we don't have any information to the contrary, but just to be sure!)

Can you send me a further screenshot showing the two Assassin's Creed games you've got active on your account? So, for example, if the games were on Ubisoft Connect, you could show them in your Ubisoft Connect library, or on a console you could show the game on your console's home screen.

Once I have these, I'll be able to use them to investigate...

Hey there, @senator2655 and welcome to the forums! Thank you so much for the kind words. I will make sure to pass this feedback to our teams on both the support and development teams.