Anno 1800

Anno 1800 Dev Tracker




12 Aug

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

The team are looking into this issue further.

For testing purposes, could you please try uninstalling the Siege of Paris Add-On by going to 'Manage Game Content' and let us know if you're then able to travel to England?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @DarthPhoenix501

Thank you for reaching out to us with this!

This issue has already been reported to the team, but they're still looking into it at the moment.

I've passed your details onto them as part of this so please watch this space for any news or if there's any more information we need.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @JediSlayer05

Thank you for keeping this thread updated!

I'm glad to see you've since been able to resolve your crashing issues, thank you for sharing the steps that helped you!

I'll lock this thread as you've been able to resolve your issue, but if there's ever anything more we can help with just let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us @twulz!

No need to apologize, glad to see we were able to help!

I'll lock your thread but you know where to find us if there's anything more you need help with!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @onecooldude2014

Thank you for reaching out to us!

Sometimes digital content can take up to 24hrs to be delivered.

If you're still missing your content, for us to be able to look into this further, could you please contact us directly via our ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Nirusu

Ouch!

Thank you for bringing this to our attention!

Your title notes an animation, are there certain animations you're finding the blade is clipping through?

Comment
    UbiFate on Support Forums - Thread - Direct

@duske Hey there! We have since moved to this new forum platform, so the old forums are no longer available. If you want to continue any of your old discussions you are more than welcome to create a new thread!

If you want to view the old Forums and your older posts, you can do so here. However, they have been archived and are in read-only mode....

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Comment
    ubi-smash on Support Forums - Thread - Direct

@whyareyoualive Hey there, thank you for sharing this video clip with us. I have shared this with the team to check further. In the meantime, could you try verifying your game files to see if there are any new results afterward?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @bloodspiter!

Welcome to the Forums!

I've merged your thread here as it's also discussing the same issue, however this is still being investigated by the team.

I've passed your details on as part of the investigation so please watch this space for further news.

Thank you for your understanding and sorry for any inconvenience caused!

Comment
    ubi-smash on Support Forums - Thread - Direct

@undondory While taking a closer look at this, have you tried verifying your game files to see if anything changes?

Comment
    ubi-smash on Support Forums - Thread - Direct

@ht144 Welcome to the forums! Sorry this is happening when playing The Crew 2. To confirm, do the crashes occur in the same locations around LA to Francisco and Miami? Do you receive any error message in-game when this has happened or does this behavior result in being kicked out of the game entirely?

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @maat1985_ , I am extremely sorry to hear that this has been an ongoing issue after exhausting all other troubleshooting steps. To confirm, do you have any VPN software enabled on your PC? If so, I would disable this as well to ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @PliantLemon1440

Just checking in following @inxcognito's suggestion, are you still having issues progressing?

Comment
    ubi-smash on Support Forums - Thread - Direct

@relaxedkillert Hi there! I'm sorry to hear that you have been experiencing issues with these challenge in Rainbow Six Siege, but I wanted to first note that the migration of the forums have been moved to our discussion forums and the Rainbow Six Siege forums can be found ...

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Comment
    ubi-smash on Support Forums - Thread - Direct

@chrisrusher12 Hey there and welcome to the forums! To take a closer look over this one-on-one, I will contact you via private message so you can share the account and Xbox profile you are encountering this issue with.

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @keanu-leaves!

Thank you for reaching out to us and reporting this to us!

Are you completely unable to call the Raven at any point?

If possible, could you please capture a clip of this behaviour and link it here so we can take a closer look and pass it onto the team for investigation?

Thank you!


Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @petek,

Thank you for reaching out, I'm sorry to see you've been experiencing crashes!

Is this still the case?

If so, could you please ensure you've given all the steps in our PC troubleshooting guide a try as these tend to resolve most crashing / performance issues.

Plea...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @caoskaotic

Thank you for reaching out to us and reporting this!

I've passed this onto the team for further investigation.

As for the controller issue you had, has this ever happened again since?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @CoreyArnett

Thank you for reaching out to us!

The information was posted to the Assassin's Creed

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Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @kmarkopl, thanks for the heads up! I have removed the thread so it is no longer showing in the Assassin's Creed section.