Anno 1800

Anno 1800 Dev Tracker




13 Aug

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @i_am_david_,

Thank you for bringing this to our attention!

Can you please provide us with a short video of this occurring, so we can pass it along to the development team for further review?

Many thanks and if you have any other questions or concerns, please let us know.

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @akarnokd!

Thanks for taking the time to share your report with us, and for including a video of the issue. I'm sorry to hear you're experiencing low FPS in-game.

Just to confirm, does this drop only happen when battling enemies on horseback? Or have you noticed it when riding your own mount?

Additionally, does this issue only occur in Francia? Or have you noticed it happening whilst in other regions?

If you haven't already, could you please give these ...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @VirtualAwesome,

Thank you for bringing this to our attention!

This is strange behaviour and definitely doesn't seem right. As you mentioned that you don't have any video of this at this time, can I ask you to provide us with one if you encounter this issue again? It will help us to forward it to the development team, so they can reproduce this issue.

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @ShadowMan1337,

Thank you for bringing this to our attention!

Can I kindly ask you to provide us with a short video of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @jyutani,

Sorry to hear that you are unable to start your game.

It sounds like your game files might be corrupted. Can you please verify your game files with this link? Alternatively, can you please reinstall your game to check if it improves the situation?

If you're still experienc...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @jessica_1403,

Sorry to hear about your experience.

Can you please provide us with your GPU details, so we can have a look?

Additionally, can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conf...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello Vikings,

Thank you for your updates! Can I kindly ask you to provide us with a short video of this occurring, so we can investigate it further for you?

Many thanks and if you have ay additional questions, please let us know.

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for sharing that tip, @bielik01! I've personally a fair amount of tungsten farming around and in Glowecestre myself, so I can confirm that this is a good way to collect additional bars to upgrade your gear/weapons with. Using Synin is incredibly helpful in finding the guards who are carrying them!

Hope that helps you out, ...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @sixpounder85,

Sorry to hear about your experience.

Can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software issues that can lead to these issues.

If you're still experiencing this issue after performi...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @nebulatron! Welcome to the forums 🙂

I'm sorry to hear that you're having trouble progressing with "Prey in the High Hall." Thanks for taking the time to share your report with us, as well as what steps you've tried already.

I'd like to collect some more information from you to help us to investigate this issue further. Can you please let us know the following:

  • Is...
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12 Aug

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Just a quick update.

This behavior with assigning ships is intended to help prevent players in a group controlling the same ship at the same time.

Many thanks,

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Falconswift !

If you could please upload your image to an external hosting site (such as Imgur or a cloud drive) and post the link here, we'll be able to view it there.

If you have any trouble, just let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @p4triks810 !

Welcome to the Forums!

When on Xbox, you will need to install the DLC / Expansions as add-ons on your console, but these will be available to install after purchasing the Season Pass.

If you have any trouble with this or if there's anything more we can help with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @luigispcrew ,

Thank you for reaching out to us and reporting this to us!

Just to check as some time has passed, did a restart of the game / Ubisoft Connect client trigger the Challenge to later unlock at all?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for the update @crazybone992 !

If you know of any other players encountering this on other platforms, if you could please direct them to contact us here or via our Support Site with clips if possible so we can coll...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to me and confirming that @kmansp31 !

Could you please confirm the following so we can look into this;

  • Is the game installed on the same drive as Ubisoft Connect?
  • Is the drive you're using an internal HDD / SSD drive or an external drive?
  • Have you attempted any troubleshooting yet such as verifying the game's files?


Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @athens_7

Thank you for reaching out to us and reporting this!

We're aware of an issue with Page 4, however no issues have yet been reported with Page 6.

For us to be able to look into this further, could you please provide a clip or some screenshots of this behaviour so we can pass it onto the team for investigation?

Much appreciated!

bug

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @guest-FPWL1EQF

Thank you for reaching out to us and reporting this!

I'm sorry to hear you're unable to complete 'Bleeding the Leech'!

This issue doesn't appear to be known at the moment so for us to be able to pass this onto the team for further review, could you please provide screenshots or a clip showing the target's location / showing that she's underground?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Acey35

Welcome to the forums and thank you for reaching out to us with this!

This issue is known to the team and is currently being investigated.

I'm afraid we don't have any more information to share at this time, but please keep an eye on the forums for more news when it becomes available.

And of course if there's anything more we can help with, just let us know, thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Halumein

Thank you for reaching out to us!

Are you only using the Cloud Save system on both systems?

As using the local manual save system should allow you to have saves contained to just PS5 / PC.

As for being 'kicked' on your other device, are you attempting to run both platforms at the same time?

Thank you!