Anno 1800

Anno 1800 Dev Tracker




12 Aug

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello Agents,

Sorry to hear that you are unable to access the DLC.

As this case will involve checking your account and investigating this issue individually, can you please create a ticket on our support page?
 
You can also contact us via social media:

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @advapi2,

Sorry to hear that you were unable to log in.

We're glad that the issue has been resolved. Happy gaming and if you have any other questions, please let us know!

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @marcanon,

Thank you for bringing this to our attention! Can you please provide us with more details regarding this issue along with a short video of this occurring, so we can have a look?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @darkauron

Thanks for reaching out!

You can move your saves between PC and Microsoft consoles family. ''Your single-player progress automatically transfers between different PCs, and between the Xbox One and Xbox Series X|S once you log into your Xbox account. ''

That would be the reason that you are unable to access your save on your PS5. You can find this confirmation ...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @whoiamchik,

Thank you for the update.

Can you please perform all of the troubleshooting steps listed in this article? This will help you to eliminate any potential software conflicts that can lead to this issue. Secondly, can...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @djveneficus,

Sorry to hear that your achievement didn't unlock.

Can you please provide us with a few screenshots showing locked achievement, your map and your current objectives, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @theblackbird95,

Thank you for sharing and I'm sorry to hear that you are experiencing this issue as well.

I can see that it's been already reported to the development team and it's currently being investigated. Once we have an update, we are going to let everyone know through these forums and the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @kngsleeze,

Thank you for the update! Can you please confirm if you're playing wired or wireless, so I can pass it along to the development team?

Many thanks and if you have any other questions, please let us know!

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @hiradiii,

Thank you for the update.

Can you please perform all of the troubleshooting steps listed in this article? Additionally, can you please reinstall your game? This will help you to eliminate any potentially corrupted files that can lead to this issu...

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Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @wolfkissedone,

Thank you for sharing this with us!

Although I cannot promise your suggestion will be implemented, all Suggestions are incredibly helpful as we continue working hard to improve the overall quality of our games. I'll gladly pass your feedback on to the team 🙂

If you have any additional questions, please let us know!

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @MindBendingGame

Thank you for bringing this to our attention!

The ammo box is on the right side of the boss, close to the staircase - have you tried shooting the plates on the right and left side of the boss to reveal their weak points by any chance?


11 Aug

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for getting back to us @bikeatx, glad to see you can now access the Expansion.

As your issue has been resolved, I'll lock this thread, but you know where we are if there's anything else we can help with.

Likewise your feedback will be dually noted.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Thank you for the updates and @Et4hiel , thank you very much for sharing this workaround!

Could the rest of you please give this a try and let us know if this works for you too? As this would be very beneficial for the team to know.
...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to me and letting me know @sbchic !

For us to take a closer look, could you please provide a clip showing your Quest Log and you checking your letter box in Eivor's room? (Please post this as a link from a site such as YouTube)

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there guys,

Thank you for this post and sharing your thoughts on Assassin's Creed: Valhalla, as well as other recent releases.

I'm very sorry to hear your experience of the game has been negative while we work on previous and current reported issues and bugs.

Work is still very actively ongoing on the game to address the bugs reported to us with frequent hotfixes and Title Updates being created to address these, with the Pinned Threads following progress on this.

We try to maintain a level of transparency with players regarding issues when they're reported and investigated, however unfortunately when it comes to these investigations we're unable to provide exact dates to expect resolutions.

With the release of Siege of Paris and more content planned, we of course hope you can enjoy Assassin's Creed: Valhalla again as more issues are fixed.

We're more than happy to pass your feedback regarding the Stealth and Archery sys...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @bat678man,

Thank you for taking the time to share this suggestion with us, it's appreciated!

This is something that just so happens to have been passed onto the team for consideration already, so I'll pass your post on as part of this!

If there's anything more we can help with or you'd like to share at all, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @roy__cropper,

Thank you for taking the time to respond to this older post, hopefully it helps the player and welcome to the Forums too!

Please be careful when posting though not to update long old threads as this can lead to irrelevant issues being bumped up the Forums.

As this is the case, I'll lock this thread for now but we appreciate you taking the time to help other players, keep at it!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @pliantlemon1440,

Thank you for reaching out to us, I'm sorry to see you're unable to progress with the Expansion mission!

Could you please provide a clip demonstrating this behaviour (ideally uploaded to a hosting site such as YouTube and linked here) so we can take a closer look and pass it onto the team?

Likewise, can you also ensure you have a recent save available on the Cloud?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @bikeatx,

Thank you for reaching out!

We haven't had any reported issues with the Stadia release, are you still unable to access the Expansion?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for the report and clip @B00MSIE

I've passed them onto the game team for review.

If there's any changes / any more places you find this happening, please let us know!