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25 Feb


24 Feb

Unfair ban for hateful conduct - I lashed out since teammate throwing me out of

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @TenshiSubaru,

 

Thanks for reaching out to us on Answers HQ, but you're through to the forum team. On Answers HQ, we're limited in the assistance we can offer and bans or suspensions are one of those cases where we're not able to help outside of sharing how to contact the team who can, sorry.

 

You're looking for the Terms of Service (ToS) team, they would exclusively help look into ban cases. If you genuinely believed there was some sort of mix-up with the application of a ban, ToS can be reached by ...

Read more

23 Feb


22 Feb

Banned for insulting myself

Comment

@skyyyxdd,

 

Other than trying to reach out to our terms of service team again, there's nothing really I can recommend. Bans aren't something we can help with on the forums, and again, they're the only team with the power to remove bans. If they don't, then I'm afraid that's the end of it.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

I got perma banned for telling others to kill themself in the game

Comment

I'm going to lock this thread before it descends into an argument, since there's nothing else constructive that we can add. Unfortunately @OyabunSama21 there's nothing more we can do on the forums to help, but you can always try reaching out to terms of service again if you feel like it's unjustified.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

I got perma banned for telling others to kill themself in the game

Comment
@OyabunSama21,

If they've looked into it and decided that the ban was correct, then I'm afraid that there's nothing else I can really recommend as they're the only team with the power to unban your account.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

I got perma banned for telling others to kill themself in the game

Comment
Hey @OyabunSama21,

We're not able to help with bans here on the forums. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following link:

https://help.ea.com/en/contact-us/

They'll be able to look into this for you.

EA_QueenBeeAHQ.png...

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Banned for insulting myself

Comment
@skyyyxdd,

Unfortunately they're the only team with the power to remove sanctions from accounts. If they've decided not to remove the sanction, then I'm afraid there's very little else I can recommend.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other

Banned for insulting myself

Comment
Hey @skyyyxdd,

If your friend feels like their ban is unjust, then I recommend that they raise a dispute with our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked... Read more

ban me in apex for no reason

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @apexyyds1315, 

 

I'm afraid we wouldn't be able to help you out with that on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts.  You will need to reach out to them to have this looked into. They'll get back to you via email so be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there). This FAQ will be a great resource here: ...

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Ash thematic pack

Comment
    EA_David on Forums - Thread - Direct
@LEQUACK777 This is intended behavior, Thematic packs grant at least 1 themed item, but the other 2 rolls can be anything.

https://www.ea.com/games/apex-legends/about/frequently-asked-questions#q12 David.png
... Read more

21 Feb

RP Issues with Revelry Update

Post

Hey legends!

We previously noted via a comment to the support megathread that we're investigating into the RP issues.

We've been working behind the scenes to roll out some fixes to Ranked:

  • You will no longer be inaccurately demoted. (Fixed over the weekend)
  • We're still working on a visual bug showing inaccurate RP loss. Players who face this bug might see either an inaccurate or massive negative RP deduction number. If the player ...
Read more External link →



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