Comment

29 May 16:27 EA_Montimer on Forums - Thread - Direct

Hello @zl6195

At the moment, the following languages are supported on Answers HQ:

English
...

Comment

28 May 17:31 EA_Barry on Forums - Thread - Direct

@Jefferson3100

Account security is important to us.

When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any ...

26 May 15:55 PlayApex on Twitter

Post

25 May 21:15 Trello on Trello - Thread - Direct

470924

Post

25 May 21:08 Trello on Trello - Thread - Direct

471209

25 May 17:57 PlayApex on Twitter

Comment

25 May 08:54 EA_QueenBee on Forums - Thread - Direct

Hey @fzued,

I'm sorry to hear that you feel like you've been banned unfairly, but this unfortunately isn't something we can help with here on the forums. Our terms of service team are the only ones able to look into account bans, and as they've decided to uphold the ban despite numerous appeals I'm afraid there's nothing else I can recommend.

Wees aardig voor elkaar | Be kind to each other

Comment

24 May 21:13 /u/RSPN_Mack on Reddit - Thread - Direct

Originally posted by Yanpretman

Its a screen freeze, on console it forces you to close the application and restart the game. No clue as to how this works on pc.

Thank you.

The team is looking into this, appreciate the information!

24 May 20:32 PlayApex on Twitter

Comment

24 May 20:03 /u/RSPN_Mack on Reddit - Thread - Direct

Hey u/Yanpretman - did the game fully crash out for you or just soft lock forcing you to restart the game?

Comment

24 May 15:06 EA_Lanna on Forums - Thread - Direct

Hi @aZCezaR,

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

Comment

24 May 10:54 EA_QueenBee on Forums - Thread - Direct

@aliciaharrs,

If Apex is saying that you're banned, then I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-su... Read more

Comment

24 May 10:41 EA_QueenBee on Forums - Thread - Direct

@aliciaharrs,

From what the email says there doesn't appear to be a ban on your account, so you should be ok to keep playing our games.

Wees aardig voor elkaar | Be kind to each other

Comment

24 May 10:02 EA_QueenBee on Forums - Thread - Direct

Hey @aliciaharrs,

It looks like your account received a warning, which will be linked to it permanently. If your account has any active bans you can review them here:

https://help.ea.com/en/my-ban-history/

I've removed your attachment by the way. If you received a warning from our terms of service team for an inappropriate name, it's not a good idea to share that name on the forums as well.

...

23 May 17:17 PlayApex on Twitter

Comment

22 May 11:59 EA_QueenBee on Forums - Thread - Direct

Hey @KEXGGG,

We currently support the following languages here on AHQ:

English
...

Comment

22 May 10:45 EA_Barry on Forums - Thread - Direct

@DeathSu1t

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-ba...