I, and the rest of the community are aware of the rules, but I have personally never ever seen them enforced. I've seen a whole server report a raft spammer on Ragnarok multiple times and the tickets just go unanswered. I've sent in videos of people kiting wyverns to others bases, still unanswered. Reported blocked paths and resource nodes with pictures and coordinates, also unanswered.
People greif and greif on pve because they know no there will be no consequences. I know you guys have your hands full with pvp cheaters, but the pve community, however small, feel like we're being ignored.
I suspect your examples are coming from console. My team primarily handles PC Enforcement so I can't speak to exactly how long it takes for a case to be handled there however, we're working on improving the console experience as well as we roll out some new tools to speed up our response time and capabilities there.